Please Note: as of 12/15/08, we have made changes to our Privacy Statement
SHUTTLEFARE.COM, LLC (“Shuttlefare.com”) has been awarded TRUSTe's Privacy Seal signifying that this privacy statement and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers the website www.shuttlefare.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. The TRUSTe program covers only information that is collected through this Web site, www.shuttlefare.com. Users with questions or concerns regarding their privacy or this statement should contact ShuttleFare.com Customer Service at:
222 Old Boston Post Rd.
Old Saybrook, CT 06475
Telephone: (800) 851-4528
If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact TRUSTe here. TRUSTe will serve as a liaison with the website to resolve users concerns.
Shuttlefare.com respects your privacy and has created this Privacy Statement in order to demonstrate our commitment to your privacy. We have established this Statement to communicate our information gathering and dissemination practices to our customers and visitors. This Statement describes how we use, disclose and protect personal information that you share with us. “Personal Information” is information that can be used to identify you such as your name and email.
We request your personal information on our Site such as your name, email, phone number and physical address to complete the reservation process on our Site for your shuttle. We also collect financial information from you at the point of reservation such as your credit card number and billing zip code to process payment for your reservation.
This Site may also collect certain information from visitors and users of our Site such as Internet Addresses. This Website navigational information is logged to help diagnose technical problems, to analyze trends, to track users’ movements around the Site and to administer our Site in order to constantly improve the quality of the Site and our Service. We may also track and analyze individual usage and volume statistical information in aggregate form from the visitors to our Site. None of this aggregated data contains personal information.
We will not use your personal information to send you information about available products or services, unless you affirmatively tell us we can by opting to receive them during the registration process on our Site.
We use your personal information to complete your reservation requests on our Site, contact you for customer service fulfillment when you use our “Contact Us” forms and to send you service related notifications. Generally, these messages are not promotional in nature; consequently, you cannot opt out of receiving them.
We may also use your personal information to tell you about new products or services we feel may be of interest to you and otherwise customize our Web site and services to better serve your needs.
We may also collect and track information on an aggregate (i.e., group) basis, so that we may track customer interests, tailor our marketing efforts, and improve the services offered through the Site. We may share this aggregate information with third parties. This aggregate information does not contain any personal information.
We do not provide or release your personal information to third parties, except to companies you have selected to provide transportation services to you, as appropriate to operate our business in providing you the requested service. When you reserve a shuttle on our Site, we share your name, phone number and address with this third party to facilitate this service. We use a third party agent to process credit card payments submitted on our Site. We also use a third party agent to support our newsletters and promotional emails to you.
We do not share your personal information with third parties for their promotional purposes.
We may be obligated to disclose your personal information under the following circumstances:
In the event of a sale, merger or acquisition of some, or all of Shuttlefare.com’s assets, your personal information would likely be part of the transferred assets. In the event of such an occurrence, we shall notify you by means of a notice on our Site and by email.
When you visit our Site, our web server sends a cookie to your computer. Cookies are files that Web browsers place on a computers hard drive and are used to indicate whether you have visited the Site Previously.
Your browser may decline the Cookie if it is set to do so. Declining Cookies will limit the functionality of our site.
Advertisers and affiliates may also set cookies on our Site. We do not have access to nor are we responsible for any of the cookies set by third parties on our Site.
If you choose to use our referral service to email a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site and register an account. Shuttlefare.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
If you use a blog on this Site, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information that you choose to submit in these forums.
This Site may contain links to other sites. We are not responsible for the content of such Web sites or for the way that these sites may treat any personal information that you may choose to provide to them.
Shuttlefare.com has security measures in place to protect against the loss, misuse and alteration of the information under our control. We have put in place reasonable physical, electronic and managerial procedures that are designed to safeguard and secure the information we collect online. We employ the use of generally accepted industry standards in securing your sensitive information on our Site. We use SSL [Secure Socket Layer] technology to encrypt your financial information during credit card transactions.
ShuttleFare.com will not knowingly collect personal information from children under the age of thirteen.
You may send a request to remove your information from our database or not receive future communications from us pertaining to new products or services by emailing us at email@example.com or following the unsubscribe instructions in each email communication received from us.
If you have any questions about this privacy statement, the practices of this Web site, or other matters regarding your experiences with the Web site, please contact our customer support department by mail or telephone at the above address or by e-mail at firstname.lastname@example.org . We will acknowledge any consumer privacy complaint and report to you with a clear account of our findings within thirty days from receipt of the complaint.
You can access, update or change any of the personal information you have submitted on our Site by signing into your account on our Site. In the event that you no longer require our services and elect to delete your account, you can do so by contacting us via email at email@example.com .
Shuttlefare.com may update this Statement at any time, so please review it frequently. If we make material changes to this Statement, we will notify you in this Statement, by email or by a notice posted on the home page of the Site.
In this Privacy Statement, “we” and “us” means ShuttleFare.com, LLC its officers, directors, employees, independent contractors, agents, service providers and affiliates. It also includes any entity with which we merge or combine, whether by a sale of assets, a sale of ownership interests, or other mechanism or any successor in interest including an estate in bankruptcy, so long as that entity agrees to abide with the provisions of this privacy statement.
ShuttleFare.com reserves the right to change or update this statement, or any other ShuttleFare.com statement or practice, at any time with reasonable notice to its registered users. Any changes or updates will be effective immediately upon posting to the Web site.
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