My husband and I flew to Atlanta 8/21/18-8/29/18 to visit family. The only reason I didn't rate zero stars is because our drivers were fine. We used Prime Time to and from LAX. The service, however, was terrible. We were picked up entirely too early (3:10am) for our 7:30am flight out of LAX. Thinking we would be picking up other passengers, we didn't question it. However, once in the van, we discovered we were the only passengers. Consequently, we arrived at 4am and sat for 3.5 hours for a domestic flight.
Our pick up at LAX to go home was even worse. We were told we would be picked up at noon. Our flight arrived early, so we were out at the curb before noon. We called to let them know and were told to wait by the white curb, and a text would be sent regarding the van's arrival. The white curb runs the entire length of the Southwest terminal! After 10 minutes of waiting, with no texts from them, we called yet again and were told the van would be there in 35 minutes. We told them we would be waiting at 1G. Once 45 more minutes had passed, we called again. A car was on the way, we were told. 10 minutes later, he arrived, more than an hour after our first call. We had to stop to pick up another couple and, finally, were on our way home. Unacceptable! I assume we waited over an hour for another couple's flight, who lived in our direction, to arrive! We will never used Prime Time again.
01 September 18