Choose the Rochester Direct Shuttle for Fast Transport
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Did You Know?
Do you need a ride to the airport? The Rochester Direct Shuttle can be at your service! Providing a safe and reliable transportation service since 1993, the Rochester Direct Shuttle can offer you a convenient home pick-up and drop-off service when you need it the most. No longer worry about driving to the airport; now you can save time and money on parking and gas with the Rochester Direct Shuttle. As a partner of the largest ground transportation company in the world, you know you can rely on Rochester Direct Shuttle and their drivers to get you to the airport on time for your flight. No matter what time your flight is or whether it’s for business or leisure, you can choose the Rochester Direct Shuttle for comfort and fast travel all year round.
Customer Reviews
Expensive. For 4 people it was over $300 and the driver was an hour late
Posted by Adam Johnson on July 05, 2019 on Google
Expensive. For 4 people it was over $300 and the driver was an hour late
Posted by Adam Johnson on July 05, 2019 on Google
Terrible service for the most part. The van was delayed, the driver went off road to drop someone home before taking us to the designated drop-off site etc. I had to take another shuttle elsewhere and everything just got delayed all around. For how expensive it is I’d expect better service.
Posted by Uzma Ali on April 02, 2019 on Google
Terrible service for the most part. The van was delayed, the driver went off road to drop someone home before taking us to the designated drop-off site etc. I had to take another shuttle elsewhere and everything just got delayed all around. For how expensive it is I’d expect better service.
Posted by Uzma Ali on April 02, 2019 on Google
Terrible service for the most part. The van was delayed, the driver went off road to drop someone home before taking us to the designated drop-off site etc. I had to take another shuttle elsewhere and everything just got delayed all around. For how expensive it is I’d expect better service.
Posted by Uzma Ali on April 02, 2019 on Google
If I could go lower than 1 star I would.
I was charged for a shuttle that never showed up. When the shuttle didn't show I called they said they were running 20mins late but they would be there. 45mins later still no shuttle. I called again but no answer. I was forced to book a last minute plane ride from Rochester to Minneapolis so I did not miss my original flight out of Minneapolis. I received no phone calls, emails or texts from them about being delayed or having to re-booking me. The only thing I did receive was a charge to my credit card. When I contacted customer service I was promised a reply back in 24-48hrs, it has been over a week and I have heard nothing. Currently going though my bank to dispute these charges. Very disappointed in this nonexistent "service"
Posted by John cartwright on March 24, 2019 on Google
If I could go lower than 1 star I would.
I was charged for a shuttle that never showed up. When the shuttle didn't show I called they said they were running 20mins late but they would be there. 45mins later still no shuttle. I called again but no answer. I was forced to book a last minute plane ride from Rochester to Minneapolis so I did not miss my original flight out of Minneapolis. I received no phone calls, emails or texts from them about being delayed or having to re-booking me. The only thing I did receive was a charge to my credit card. When I contacted customer service I was promised a reply back in 24-48hrs, it has been over a week and I have heard nothing. Currently going though my bank to dispute these charges. Very disappointed in this nonexistent "service"
Posted by John cartwright on March 24, 2019 on Google
They cancel shuttles( okay due to weather conditions- understandable) but I would expect to be rebooked at the first earliest shuttle departing- instead was told that they were overbooked for the next ones until around 24 hours from my original departure- this is unprofessional- I would expect to be rebooked at the earliest available - if they need they should get extra running shuttles for people stranded in the airport.
Posted by Ranin Ghamrawi on February 25, 2019 on Google
They cancel shuttles( okay due to weather conditions- understandable) but I would expect to be rebooked at the first earliest shuttle departing- instead was told that they were overbooked for the next ones until around 24 hours from my original departure- this is unprofessional- I would expect to be rebooked at the earliest available - if they need they should get extra running shuttles for people stranded in the airport.
Posted by Ranin Ghamrawi on February 25, 2019 on Google
