I used this service to transport a large group, round trip from Poipu to Princeville. My original reservations was for 2 sprinter vans to accommodate my group size. 48 hours before my group changed and I would no longer need 2 vans, just 1, which was well within the 24 hour cancellation policy. I was told that the original sales rep quoted the wrong price and they would not be able to honor the mistake. I was therefore, charged the full amount because that was the pre-authorization I submitted. The wording on the e-mail is indicative of the cost for 2 vans round trip, but when they arrived they said that 2 vans is considered 2 one-way transports. So, they were implying that should I have used the service for the original amount in the party it would have been double what I authorized. Not good business practice, in my opinion. Unfortunately, by the time they clarified this for me is was less than 24 hours before we needed the actual shuttle, leaving us no other option, but to use their service.
13 May 19