I reserved a 10pm pickup from LAX and waited for over an hour for my shuttle that never arrived. I was never called by a driver the entire time and when I tried calling the office it went to an after hours answering machine.
The only notification was in the fine print at the bottom of a duplicate confirmation email that said there might be an issue with the reservation and to call in to check. The top 90% of the email was the exact same as the other confirmation email so this information that was buried at the bottom was not clearly communicated at all.
If you're a shuttle company you have one job, thats picking up your passengers, but that one simple rule seems unattainable for this business. A no call, no show is an absolute joke. I would not recommend this service.
Posted by
Hunter Hinesly
on December 20, 2022
on Google
I reserved a 10pm pickup from LAX and waited for over an hour for my shuttle that never arrived. I was never called by a driver the entire time and when I tried calling the office it went to an after hours answering machine.
If you're a shuttle company you have one job, thats picking up your passengers, but that one simple rule seems unattainable for this business. A no call, no show is an absolute joke. I would not recommend this service.
Posted by
Hunter Hinesly
on December 05, 2022
on Google
Love that i or the family don't have to drive to LAX. Thank you
Posted by
Cheryl Killebrew
on September 14, 2022
on Google
May 4th paid for shuttle and it never came.
Posted by
fawn white
on May 04, 2022
on Google
Exceptional customer service and go above and beyond in my experience riding with them. While scrambling around the departures looking for them they called and waited for me and I got to my destination..Thanks Julie and staff
Posted by
christine degyansky
on January 03, 2022
on Google
Our driver was fantastic. She had to drive through fog, rain, sleet and got us to LAX so smoothly. A true professional. Wonderful service overall. Nice lobby, and facility. Friendly staff and management.
Posted by
Madeline Ramirez
on December 31, 2021
on Google
Be aware of three things:
1. If there are insufficient riders scheduled for a shuttle, they will cancel the trip and require passengers to take the NEXT shuttle. That may leave you cooling your heels in baggage claim--where there aren't even any chairs to sit down in--for an additional two hours. (They will contact those who are already scheduled, but if your flight came in early or late and you're trying to catch a different shuttle, it might not be there.)
2. There's no way to contact them after 5 p.m. on the weekends or 6 p.m. during the week to find out if a shuttle has been cancelled or let them know that your travel plans have changed.
3. You only have access to the bathrooms in Palmdale after 8 a.m. and before 5 p.m. (weekends) or 6 p.m. (weekdays). So use the bathroom before you leave home if you have an early flight.
Posted by
Gail Lofdahl
on December 06, 2021
on Google
what a wonderful service. So happy they are up and running. i save money and time riding with Antelope Express. such friendly service. would highly recommend them to others
Posted by
lucy Angel
on October 07, 2021
on Google
USD
