Waited for the Newark-JFK shuttle for an hour. It never came. Had to take a Lyft to make my flight. Client service hasn't answered my reclamation.
on June 08, 2022
Shuttle booked from EWR to JFK , delayed by one hour . No response or accountability. Please avoid them they won’t pick up your phone call as well.
on June 02, 2022
Honestly I had a great experience. Pickup was fast and easy. Our driver was very friendly and helpful. Not too expensive and fairly good 👍🏼
on May 24, 2022
We made a reservation for a direct ride from LaGuardia to Newark and ended up driving around in JFK for an hour picking up and dropping off people , which ended up being a 3 hour drive instead of 1 hour. Literally driving in circles for an hour due to the company ordering the driver all over the place. Not satisfied with my ride , most ridiculous shuttle service, would have rather paid for a taxi at this point. Our driver is awesome was not his fault but company is ridiculous.
on May 22, 2022
Worst service I have ever taken. Website is so misleading it should be illegal. Pick up was an hour late, after numerous calls we were told it was 15 minutes out - 4 calls later it showed up then we were told it was headed to jfk! Don’t take this shuttle unless you have all day to get where you’re going. We were scheduled to get picked up at 12:30. We finally got the Newark @ 4:00.
on May 18, 2022
The service was great. Booked the shuttle for 10 am but my flight arrived early. Gave them a call from ground transportation counter and driver arrived within 20 min pf the call. The driver was friendly and helpful . He loaded and unloaded the bags for everybody on the shuttle.
on April 28, 2022
Took the ETS shuttle from LGA to JFK. I called them a few days in advance, and they communicated with me about how the pickup process would work and emailed me the information. After my flight landed at LGA airport, I called them to let them know that my flight arrived. They then responded by letting me know the shuttle would pick me up at level one, at pickup #4. They picked me up at the terminal, they arrived on time. I was the only one riding the shuttle at 10:30am. For $21 this was such a good deal. It saved me so much time, and was much more convenient and comfortable from taking multiple busses/trains to JFK. I'm so happy I didn't have to wait out in the cold and I can just relax on my ride to JFK. The driver was really friendly and confirmed my reservation with my last name. Highly recommend them.
on March 14, 2022
So there are some details that would be helpful
So arrived at jfk at terminal 1 from an international flight
Had a connecting flight at Newark
You have to pick up your checked bags at jfk to take you with the airport no matter where you are headed
Find the welcome center
There are usually people with red vests that will help
You can call ets from the welcome center to let them know you are there so they can pick you up
I had a reservation at 1 pm and they were on time to pick me
We went straight to Newark
All in all the experience wasn't as bad as the other reviews put it to light.
A much more affordable and convenient option than taxi or using the subway system especially with checked bags
on January 13, 2022
Made a reservation 6 weeks ago for 4:00 pm from JFK to Newark. It is 4:40 and we still have not left. If you have time concerns, you might be better off getting a taxi or rideshare once you arrive. If I had done that, I would have been to Newark 45 minutes ago.
on January 11, 2022