Choose ETS Airport Shuttle for Affordable Terminal Transfer

One star only because the driver was nice. Do not take this shuttle if you don't have over 5 hours to connect between airports .I booked this shuttle service from Newark to LGA and the shuttle I was put in was going to JFK AND LGA if you know NY you know that JFK is going to be the first stop and with traffic in all directions you are very likely to miss your connection.

Great experience The driver was professional and nice I previously use this company There is a huge positive change with new management Keep on doing great job 👍

Original review was written in the rush of the moment. I guess, you get what you pay for. Shuttle is an affordable way to get from JFK to Newark especially if time is not a consideration. Could be long, long wait without any time guidance. Otherwise, short and pleasant ride.

This company does not care about their customers. I made an advanced reservation with their website and was told that all I had to do once I arrived at Newark was to call their phone number and check in at the desk. I get to the desk at 4:25pm BEFORE 4:30pm when the pickup time is. First thing the employees in their red jackets do is play hot potatoes with me. The first employee hands me off to another, then the second hands me off to another. The employee who finally decides to help me takes down all my information just to say that I'm going on the next one. I'm on the phone with the dispatcher and I ask why the shuttle left without the customer. The dispatcher says it's because the shuttle was already full. Then I ask why the shuttle was full since I made a reservation in advance, I should be on that shuttle with a reserved seat. She says walk-in are always welcome in the shuttle. So they don't care if you made a reservation or not. You're NOT a valued customer. No one is.

I booked my shuttle for 330pm, the day before I was to need it. Got a confirmation email. They changed it to 430 at 10am the day of. Got a new confirmation email. I arrived at the desk, as requested, at 4:15. The woman at the desk threw her head back and laughed like a Disney villain, and said the shuttle left early and they wouldn’t have another until 6, so I’d miss my flight at 7:30. I called the contact number and that lady said I never had a confirmed reservation. When I read her both confirmation emails, she said that she was finally able to find my reservation but the bus left early. They also charged my credit card 2 times. Do not waste your time with ETS, it is too good to be true. I know this sounds dramatic, but I promise you this is exactly what happened.

I booked a trip from Newark to LaGuardia. They took me to JFK and said I had to transfer to different driver. I got to JFK and they said no other driver and I need to take a taxi. Said they will refund my money. I sincerely hope so.

Having booked and paid in advance, and arrived in plenty of time at LGA to make the shuttle bus to JFK for a connecting flight, I eventually got a call from the Port Authority officials to say the ETS Airport Shuttle bus wouldn't be coming, it had got delayed in traffic (seems odd, as traffic wasn't busy.. It was a Saturday afternoon). The ETS rep I got talking to on the phone didn't give a hoot that we'd been left high and dry. What is the point in taking an advance booking, then letting people down at the very last minute? What an unreliable, useless service... Though I hesitate to bestow the title of "service" on it! For what it's worth, the shuttle bus company "Golden Touch" stepped into the fold and quickly got us to where we needed to go, an excellent service with polite and efficient staff.

If I could give 0 stars I would. Not only did the shuttle come much later than the time I booked it for, but the driver did not even apologize or explain the delay. At the end of the day I got to my destination, but not with the shuttle which I paid for. Customer service refused to refund me my money because of a bogus excuse. Will never be using this company again. Save your money and time and book a shuttle elsewhere.

Had a 3:30 reservation and our flight at JFK arrived early. Went to ground transportation at 2:16. The gentlemen phoned company and stated we could go at 3. Two ets vans arrived at 3 however refused to take only one group to Newark. After much phone calling to the company and back and forth finally left at 3:45. Stopped at two additional terminals for one passenger. Missed our flight. Do not use!!!!

Had a 4:30 reservation and was at the counter prior to 4:30 at terminal A, the first pickup. I was told I was too late and he recorded a 50 minute wait time on my ticket. When I said I would miss my flight at the next airport he said it would be 10 or 15 minutes, the shuttle was coming. After 30 minutes I asked someone else and called directly, both of whom also lied. I'm not sure why they have reservation times. They are meaningless. Basically they run every hour and if you happen to be there when it goes by you can get on, otherwise you wait for the next shuttle. Your reservation is meaningless. They say they loop around to get you but they do not.

Made a reservation weeks ago for LGA to JFK, showed up 45 minutes before my reserved ride. Then they tell me there is no shuttle available. They will " look into" refunding me. This is not a shuttle it's a criminal organization.

Arrived in Newark Airport Shuttle Stop 5 minutes before the time I reserved and my bus already left. Waited for the other one 30 minutes later. The bus driver was sleeping in the bus and needed to wake him up in order for him to make his ride on time. The ride to take me to La Guardia took 2 hours and 30 minutes with the traffic (something that they re not responsible) I understand, and missed my flight. Will avoid changing airport next time I am in New York

Absolutely horrible. They are so rude, hung up the phone on my face twice, never made it clear I would have to pay toll separately. When I tried to cancel the service, they would not guarantee a full refund. Total rip off. Do not use their service ever.

This is the second time I use this service. Still not to pleased.Driver extremely rude. During summer van was keep hot maybe a/c not working don’t know the driver would not respond. Also he closed the door so rough did not even check to see if we were in our seats as a result he slammed door on my recently injured elbow. Now I remember I had the same rude driver a year ago reason why I hadn’t used this service was really hoping this guy wasn’t working for the company anymore. No customer service skills at all!!

ABSOLUTELY TERRIBLE. Still waiting 2 hours after my reservations. No one can get me straight answers and somehow I’ve spent 1 hr at LaGuardia and 1+ hours at JFK and still not left for EWR

I was a little hesitant because I read the reviews after my purchase. However ETS went above and beyond my expectations. My shuttle was originally scheduled at 8:30 from LaGuardia to EWR. However I called before opening hours and requested an earlier shuttle because my flight arrived early and I didn’t want to be pressed for time. With in 10 minutes someone was their to pick me up. The driver was very courteous and respectful. She was friendly, and very professional.

Truly one of the most horrible experiences I have ever had. I made an online reservation, showed up At Newark airport space15 minutes early, and the bus was leaving. I asked them what was going on and I was told the bus was full and I was out of luck! I couldn’t wait for the next one because I would’ve been too late. This was exactly the scenario I was trying to avoid by making this reservation in the first place! The people on the phone are truly the most nasty and unhelpful people anywhere. And I was forced to drive my guest to JFK from South Jersey with an infant in the car. I wish I had checked reviews before I attempted to use this service. As of now they also have not returned my money. I wish I could give them zero stars.

Expensive and doesn't arrive on time. Best avoided.

Upon arrival at JFK, we requested a shuttle to EWR, and were told it would be less than 15 minutes till the van picked us up. 20 minutes later, we call and are told 7-10 minutes. After 45 minutes we finally just ordered an Uber.

Ah good God, how these morans stay in budiness???? This is the second time i almost missed my flight. Is there ANY regukation? Their rating is -10

Terrible with a capital T. After 22 hours on a plane, I'm told I have to wait a half hour after my pickup time which turned into an hour with no explanation or even apology. Do yourself a favor and use a different service.

Terrible service. Wait in EWR would have been 45min, even as I pre- ordered for my flight. I cancelled, they still charged full 57USD to Brooklyn. Avoid, scam!!!

Terrible service and rude drivers. Do your Best to avoid this company. You're better off with uber.

The absolute worst service. The trip takes over three hours between Newark and jfk and you first go to northern New Jersey to cross over the GE Bridge , stop to drop off and pick up passengers at LaGuardia, and hours later arrive at JFK. Our pickup at Newark was actually one hour later and we were promised a nonstop trip to JFK , not a long, drawn out trip via LaGuardia . This company lies and deserves zero stars . Avoid this company and take an Uber or take Nj Transur train to NYC connecting to the LIRR to Jamaica and then the Air Train . Do not use ETS!!!!

ETS cancelled my reservation without letting me know and did not refund the money. Would not recommend

The worst! And their website sucks so much I cannot even put into words.

Possibly the worst shuttle service I have experienced. Waited 1.5 hours at Newark Liberty airport for a shuttle driver to arrive, then got slung around with his heavy accelerator and braking constantly enough to make me car sick. Then stops stops at locations other than my location. I underatand other stops but my GPS showed 54 minutes from Newark Liberty airport to LaGuardia airport, I have now been in this shuttle for 1.75 hours and still am At least 40 minutes from my destination. Rediculous and the time it has taken cannot be blamed on traffic his God has given him many exits the could have been taken. I would highly recommend that one shuttle go to JFK and another to LaGuardia airport to eliminate at least part of this awful ride. If I could give less than one star I would. AWFUL! NEVER AGAIN!

Terrible service. Plan on an hour waiting for the shuttle, potentially another half an hour as they circle around to try to get more passengers, and then you start the run from EWR to JFK to LGA. Can easily take 3 1/2 hours to get from EWR to JFK. Driver was texting during the trip (in heavy traffic), we missed a connecting flight, and no one responded when I called to complain. Avoid if at all possible.

Will Never Take Again. Avoid at all cost. The management tells you that you can get on at 6:15, then they say 7. Ok so you get in the van at 7 and drive around the airport for an hour picking people up and kicking other people out.

Rude dispatcher, could hear her shouting at the driver. The 12.30 shuttle was a bit late (which is understandable) and left the airport at 12.45. however the dispatcher made the driver turn around and pick the 1 pm people as well. Even if my flight was in the evening what kind of customer service is this? WTH?

Terrible service! The shuttle was almost 2 hours late! Stuff are rude! The lady on the phone gives one information, the lady at the desk provides with completely different information. They said we have missed our 8:30pm shuttle while we were checked in with them at 8:25pm. This company is something unbelievable!!! Use taxi, uber, lyft or something and avoid this company!!!

Should be zero stars. The van did not come despite a phone call telling us it was outside. We called the central office and were told 4 times that the van was 15 minutes away. Staff was also incredibly rude. 40 minutes later we had to get an Uber to make our flight. No van ever showed. DO NOT USE THIS COMPANY!

Do not use this service! my brother used them to go from Newark airport to JFk the driver stole his carry on luggage! they are thieves!! when my brother was placing his other two suitcases on the sidewalk cause he parked far from there and he turned around to go get the 3rd suitcase he was gone! he went inside, found a phone called the company (this was 5 min later) the driver denied it and stole his luggage. I WOULD NOT RECOMMEND THIS SERVICE TO MY WORST ENEMY. I tried to call to talk to a supervisor they don't answer nor call you back if you leave a message. Worst experience! Now that i see all the bad reviews i totally understand they steal people's stuff . If I could I would give them NO stars they don't deserve even one.

Terrible experience. For starters, when we arrived at Newark we were told that we had to pay for tolls which we were not expecting. We had pre-booked and prepaid for service. The attitude was like they were not going to call of our shuttle. Vans were a mess, dirty, broken seat belts, etc. After all of the confusion with the pick-up, driver was nice and polite. But were told several different amounts for tolls. Return was TERRIBLE. Driver was rude, not sure why he even showed up to work that day. He was mad because he didn't know he had to drive us "All the Way" to Newark. Engine light, tire pressure light and low fuel light were all on, so we were nervous we weren't going to make it. He blasted the radio so we couldn't hear each other. When we got to Newark Airport, we told he we were flying via Spirit Airlines, we literally dropped us off at the beginning on the terminal on the wrong level and told us he didn't know where Spirit was, we needed to go in and ask for directions. He also wanted money for tolls. Told us $15.00, then $20.00, the first driver told us $25.00. I would really like to know how much the tolls were???? Also the dispatchers that you call for assistance are rude, and not very helpful at all. I felt like I was scammed and will be reporting this company to the NY and NJ Port Authority.