There was no schedule information on their website, so we thought they'd plan our pick up around customer's flights. They didn't respond to our email prior to the trip to confirm this. Our flight arrival was delayed and there was no communications at all from the company, and no one waiting for us. No signs at all in arrivals at Newark. I called the guest phone twice and talked to someone. The next shuttle wasn't for another hour and a half, which meant we'd miss out next flight, so we cancelled and got an Uber instead. They did give us a 50% refund. Never again.
on December 14, 2022
ETS gave me the best price on shuttle service between LGA and EWR. However they seem to have no sense of time or ability to navigate the complex traffic situation in NY. When I landed I was told I will have a shuttle in 30 minutes. In reality it took over an hour and a half. They said something about traffic and offered me a refund after waiting an hour.
Don't rely on them if your trip is time sensitive. Good if you are looking to take a slow ride in an old van.
on October 19, 2022
I used it today from Newark airport to JFK.
I booked a week ago and they charged my credit card for 52 $.
My appointment was at 1:00 pm at the welcome center of arrival A.
I was there 15 min before the appointment.
I called their number which is 14 and they answered and confirmed the appointment and asked me to wait.
At 1:00 pm exactly the driver came and great name and asked me to go down with him. I found a modern comfort van. He helped me to put my bags in the trunk. He drove very well to JFK and we arrived exactly in 70 minutes to the international terminal. There were 3 other passengers with me.
Everything was excellent…… reading the reports made me too worry and nervous !
Simply : it was an excellent experience
on October 17, 2022
Overpriced for a private van which was old and dirty filled with trash, ripped seats, non-working air conditioner, no water bottles, had to sit in the front seat because the second row is not able to feel the air conditioning. I felt very tense throughout the ride. I would never recommend this service. I complained and asked for a partial refund but never got a return call or any refund.
on August 30, 2022
I was waiting in the correct space but the driver never came by and shouted my name, so I missed the shuttle and had to take a cab for almost double the price. Driver reported me as a "no show" and claimed to pick up four other passengers. I wasn't listening to music or even on my phone, I was literally standing with my backpack on, ready to go, reading the names of busses going by. Nobody came in and shouted 5 names, where 4 people left except me.
on August 17, 2022
I haven’t read the reviews before calling this service. I called to ask about the shuttle service from EWR to JFK as soon as I got from the plane. The lady said the driver will come in one hour, this time was enough to get the luggage, to have snack and go to bathroom. Very nice and polite gentleman came and took us to the mini bus, all together 4 passengers we all arrived to JFK without interruption in one and a half hour for $44 dollars each. I am happy with the service, will call them again on my way back
on July 21, 2022
Okay as long as you have extra time. If your going to be on a schedule don’t use the shared service. You’ll spend 30-60 minutes circling JFK before driving to next airport.
Shuttle coordinator on the phone was helpful, driver was not.
on July 08, 2022
DO NOT BOOK WITH THEM! I didn’t book a shuttle in advance but was able to book one right after my flight for 3:30 pm. The instructions as to where to get picked up were extremely confusing and when I was finally at the right place, the driver showed up 15 minutes late and told me to wait another 15 minutes because he has to call the company and confirm. He then disappeared and was nowhere to be found, so I just left the airport and hopped in an Uber, it was double the price but so worth it. When I called to cancel my ride and get a refund, the lady said they don’t do refunds since it’s policy, which is such bs, 50 dollars wasted! Save yourself the headache and don’t book them.
on June 30, 2022
Waited for the Newark-JFK shuttle for an hour. It never came. Had to take a Lyft to make my flight. Client service hasn't answered my reclamation.
on June 08, 2022