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Customer Reviews
I have used this shuttle service in the past and only had good experiences... but every time I have tried to use them since the pandemic started, the experience has been frankly awful and based on what happened on our most recent trip, I've decided to use a different service from now on.
My husband and I nearly missed our flight to Ireland because Go Shuttle called the night before our flight and told me that they needed to adjust their schedule and someone else was going to come pick us up. They said this new shuttle would only be about 20 min later than my original booking and that we would be fine getting to the airport on time (I confirmed flight times and airport with them on the phone). Our driver arrived 15-20 min later than the representative said he would, and when we got in the shuttle seemed surprised when we said we had to go to JFK, and at what time. He said he had to pick up someone else on the way, and drop them off at LGA before he could bring us to our flight, and wasn't sure we would make it on time.
After a LONG, tense ride, we arrived at JFK 50 minutes before our international flight, where we had to check bags, etc. By some miracle we made it on the plane, but it was extremely close and the last way you want to start a trip.
On the way home, we called the operator as instructed when we landed at JFK. Our flight landed 20 min ahead of schedule so I expected to have to wait a little before being picked up. When the rep finally answered the phone, she told me that they do not schedule pickups until an hour AFTER the scheduled landing time! This was not communicated to me in any way beforehand and wasn't my experience in past years. On top of that our driver was running late, so we actually ended up waiting for 2.5 hours at baggage claim for the shuttle driver to show up.
Needless to say, we will NEVER use this service again, and would advise others against relying on them to get them to the airport on time. The stress and hassle are not worth the savings, when you compare to a private car service.
Posted by Chelsea Tyrrell on June 06, 2022 on Google
Omar, excellent driver with great communication. Got me from airport back home without any issues.
Posted by Parin Christian on May 31, 2022 on Google
We've used the private car service (not to be confused with the shuttle van) a few times and have not been disappointed. Our most recent drivers (Luis and Charles) were wonderful, professional, and made the travel to LGA more bearable. The cars were clean and the ride was comfortable. Pickup was on time for both rides and communications with each driver was conducted efficiently and accurately.
Posted by Dennis Blader on April 19, 2022 on Google
I was very surprised with the Service I received on my arrival to Laguardia; My Driver (Hassan)was 1hr15mins late!! I called him twice and he acted like I was bothering him. Picked me up and gave me a Clipboard and said find your name on the receipt and sign.Never gave me a copy of the receipt. Talked on a personal call the whole way and in a different language. He was just Rude!! I hope they never give me him again and if I see his name I will ask for another Driver!! Going back I had the Best driver Ever(Aziz) he was awesome called me said he had arrived had my receipt ready once I signed ,There was music playing very low in the car , Confirmed where I was going just very nice and attentive. Not saying I won't use this service again I would just not chose to have Hassan. Thank you
Posted by Paula Jones on March 25, 2022 on Google
I’ve only had good experiences with this services. They have always picked us up promptly and the drivers are nice. We recently had to cancel a pick-up service pretty last minutes because of a cancelled flight and customer service was friendly and accommodating.
Posted by Heleen Raes on January 10, 2022 on Google
Worst pickup experience ever. I was not able to reach any agent for 45 minutes. I was on hold for 20 minutes afterwards. Then they told me the nearest driver would be here in 45-60 mins. And that i would have to wait after my pick up time for other passengers making up a total of over 2 hour wait.
Posted by idil yazgan on January 02, 2022 on Google
Driver was punctual (10min early). He drove very safe and he was very friendly. Van was clean and comfortable. Best way to get from West Haven to JFK.
Posted by Joachim Weigel on August 20, 2021 on Google
Waited 1 hour 45 min for driver at JFK.
By the time I made it to Stratford, Ct
....I could have flown back to Puerto Rico with time to spare....I have used this service for years..No Mas!!!!
Posted by Judie Curcio on August 06, 2021 on Google
I just recently used your services to get to
JFK and back to Connecticut. Both trips were comfortable, safe and the drivers were great. I will be using them again soon and would recommend them to anyone who needs (or just doesn’t want to fight the traffic themselves) limo service to the airports.
Donna G.
Posted by Donna Greene on July 21, 2021 on Google
