NEVER AGAIN. Do yourself a favor and give yourself extra time to take the train into Manhattan where you'll have access to more options. Lyft/Uber would've also been cheaper. Unless you have plenty of time to get to the airport and a ton of patience (I didn't have either), do not use this service.
Customer service was lackluster when calling to make a reservation. I had to verify the pick up location a few times and it felt like I was walking the rep through the details instead of the other way around. It didn't leave me with a lot of confidence to begin with. There was only one pick up time available, and it didn't leave a huge window of time before my flight. The driver went to the wrong location to pick me up, so I spent 15 minutes running in circles in the rain trying to find him, panicked that he was going to leave without me. After two phone calls, he transferred me to someone else because he couldn't understand the address and finally realized he was in the wrong place. Once we got to the airport, he dropped me off in Arrivals and knew it was the wrong place (but might have done it on purpose...), then just pointed at the doors and told me to use the elevator to get upstairs. These are small details, but really important to get right when you're getting people to the airport. The entire time I was worried that I would miss my flight.
I usually have good luck grabbing a shuttle (any shuttle) from JFK/LaGuardia to Grand Central if it's sitting there, and then it's easy to jump on Metro-North to Connecticut, but this is the first time I've scheduled a ride for a departure. Lesson learned. There are far better options at a lower cost.
Courtney E.A. Everett
26 January 18