If I could give this company zero stars I would....
I was very, very not pleased (and scared at times) from my Go Airport Shuttle ride on 11/22. First, we called at approx. 710 and asked for a pickup and was told between 20 to 30 minutes. No one came for 40 minutes. And then, we ended up stopping at another terminal, so we did not end up leaving until over an hour later. The driver did not even tell us that we were stopping, or say anything to us. He also did not have seatbelt on for part of the ride (I have a picture) and had the heat off. Then, he did not tell anyone who was being dropped off next (there were 4 parties) and managed to also hit a speed bump at about 30MPH as well as went thru 2 red lights that I saw. I could not sleep I was so nervous. At times while driving he also read pieces of paper (I have a picture of this too). It was very unprofessional and at times scary. We also did not arrive home until just about 11AM - making it almost a full 4 hours to get from JFK to Milford, CT.
And then I sent this to the company and got an automated response that I would get a response in a day....And got nothing.
16 December 17