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Customer Reviews
I had an international flight from JFK. Was picked up from New Haven 5 hours before departure, which is reasonable, and the driver was on time. I was the first passenger. Then the shuttle picked up 5 more people from different cities and went on to drop them all at a different airport (LGA). After spending 4 hours in the shuttle, we finally arrived at JFK exactly 1 hour before my departure (instead of 3, like I was promised by the receptionist). At that point, the registration was already closed and I missed the flight. Fortunately, the airline agreed to re-book for the same flight next day. Make your conclusions.
Posted by Volodymyr Sivak on November 23, 2022 on Google
Terrible experience. I had booked a Time based off of when my clinic would end, and they moved up the pickup slot. I called them to discuss and they said there's nothing we can do, good luck finding your own transportation later. This notice was given to me roughly less than 24 hours before my trip plan, which is extremely inconvenient and unprofessional. When asked to speak with someone to discuss other options, was told nothing else to do.
Posted by Adeel Zubair on September 20, 2022 on Google
The worst service ever! NEVER USE!
On 2nd of August I made a phone reservation for a transfer from Yale University to JFK. The employee I spoke with on the phone sent me a confirmation number and everything seemed to be all set. However, on the 5th the shuttle never arrived! After a new phone calll it became clear that the reservation was made not for the 5th but 12th of August (a week later)!!!! I then asked for a private service (even x5 more expensive) but they said they can't assist. So when they make a mistake they would just say: sorry, it is our fault and still we can't help you!!! At the end, I just used Uber and everything was OK.
DO NOT RISK YOUR TRIP WITH THIS JOKE COMPANY! NEVER NEVER NEVER!
Posted by Veselin Stoilov on August 08, 2022 on Google
Great service and quick pickup. Driver and office had good communication and also a fair rate! Would totally book again.
Posted by Joshua Lublin on July 05, 2022 on Google
I really enjoyed this service. It was easy and fast. There was constant communication from the time my plane landed. My driver was courteous and kept me informed about any delays. I did find out that they pick up and deliver at a location of your choice. For one person traveling from guilford to jfk it was a very reasonable choice of service.
Posted by Cheryl Buckley on July 03, 2022 on Google
They made me wait 2 hours on when I arrived at the airport so they could pick up another customer and didn’t let me know that was going to be the case. The drivers were very pleasant, but I felt completely cheated. Unless you are okay with waiting for hours, don’t take this service.
Posted by Hannah Neves on June 27, 2022 on Google
I have used this shuttle service in the past and only had good experiences... but every time I have tried to use them since the pandemic started, the experience has been frankly awful and based on what happened on our most recent trip, I've decided to use a different service from now on.
My husband and I nearly missed our flight to Ireland because Go Shuttle called the night before our flight and told me that they needed to adjust their schedule and someone else was going to come pick us up. They said this new shuttle would only be about 20 min later than my original booking and that we would be fine getting to the airport on time (I confirmed flight times and airport with them on the phone). Our driver arrived 15-20 min later than the representative said he would, and when we got in the shuttle seemed surprised when we said we had to go to JFK, and at what time. He said he had to pick up someone else on the way, and drop them off at LGA before he could bring us to our flight, and wasn't sure we would make it on time.
After a LONG, tense ride, we arrived at JFK 50 minutes before our international flight, where we had to check bags, etc. By some miracle we made it on the plane, but it was extremely close and the last way you want to start a trip.
On the way home, we called the operator as instructed when we landed at JFK. Our flight landed 20 min ahead of schedule so I expected to have to wait a little before being picked up. When the rep finally answered the phone, she told me that they do not schedule pickups until an hour AFTER the scheduled landing time! This was not communicated to me in any way beforehand and wasn't my experience in past years. On top of that our driver was running late, so we actually ended up waiting for 2.5 hours at baggage claim for the shuttle driver to show up.
Needless to say, we will NEVER use this service again, and would advise others against relying on them to get them to the airport on time. The stress and hassle are not worth the savings, when you compare to a private car service.
Posted by Chelsea Tyrrell on June 06, 2022 on Google
Omar, excellent driver with great communication. Got me from airport back home without any issues.
Posted by Parin Christian on May 31, 2022 on Google
We've used the private car service (not to be confused with the shuttle van) a few times and have not been disappointed. Our most recent drivers (Luis and Charles) were wonderful, professional, and made the travel to LGA more bearable. The cars were clean and the ride was comfortable. Pickup was on time for both rides and communications with each driver was conducted efficiently and accurately.
Posted by Dennis Blader on April 19, 2022 on Google
