I waited for over 1 hour, and the car was so small!!! There were only 3 seats at the back, but I had to fit in the small space with other 3 guys. It was terrible experience, and my legs and butt were super sore. NEVER TAKE GO SHUTTLE. Expensive and uncomfortable!!!

This shuttle got me to and from the airport on time. If you want special treatment, hire a private car.

NEVER AGAIN. Do yourself a favor and give yourself extra time to take the train into Manhattan where you'll have access to more options. Lyft/Uber would've also been cheaper. Unless you have plenty of time to get to the airport and a ton of patience (I didn't have either), do not use this service. Customer service was lackluster when calling to make a reservation. I had to verify the pick up location a few times and it felt like I was walking the rep through the details instead of the other way around. It didn't leave me with a lot of confidence to begin with. There was only one pick up time available, and it didn't leave a huge window of time before my flight. The driver went to the wrong location to pick me up, so I spent 15 minutes running in circles in the rain trying to find him, panicked that he was going to leave without me. After two phone calls, he transferred me to someone else because he couldn't understand the address and finally realized he was in the wrong place. Once we got to the airport, he dropped me off in Arrivals and knew it was the wrong place (but might have done it on purpose...), then just pointed at the doors and told me to use the elevator to get upstairs. These are small details, but really important to get right when you're getting people to the airport. The entire time I was worried that I would miss my flight. I usually have good luck grabbing a shuttle (any shuttle) from JFK/LaGuardia to Grand Central if it's sitting there, and then it's easy to jump on Metro-North to Connecticut, but this is the first time I've scheduled a ride for a departure. Lesson learned. There are far better options at a lower cost.

Awful!! Do not use! Had my pickup booked and flight was cancelled. Called immediately and cancelled the pickup. Was told that charge would not go through on my credit card. Here I am, 4 days later, trying to get the charge off my card. Back and forth between them and the credit card company. Was told today "oh the pickup was never cancelled". Really? Because no one came to pick us up! I've been put on hold for hours, yes... Hours... Only to have someone pick up and hang up. They did the same thing with the credit card company. Or leave me on hold for 45 minutes only for them to come back and act like we didn't just have a conversation before I was put on hold. Can't give zero stars. Just don't use them!

Here's the bottom line with this company: they are well-named. They're great TO the airport; they are terrible FROM the airport. You'll notice most of the complaints are related to pickups from the airport because the wait times are terrible, communication is poor, and it's just generally a slog. I've had good experiences going to the airport because they pick me up from my house in Greenwich; I've had less satisfactory experiences leaving the airport. I also am not happy that it takes 7-10 days to get a refund on a cancellation. Seems excessive given they are very quick to charge.

DO NOT USE GO SHUTTLE! They were over an hour late picking us up at the airport. When we called dispatch, the dude was combative and said “it’s only been 50 minutes.” That’s insane. First, he didn’t say sorry. Second, he was wrong. And third, 50 minutes late isn’t okay. Unless you’re a masochist, find another ride.

If I could give this company zero stars I would.... I was very, very not pleased (and scared at times) from my Go Airport Shuttle ride on 11/22. First, we called at approx. 710 and asked for a pickup and was told between 20 to 30 minutes. No one came for 40 minutes. And then, we ended up stopping at another terminal, so we did not end up leaving until over an hour later. The driver did not even tell us that we were stopping, or say anything to us. He also did not have seatbelt on for part of the ride (I have a picture) and had the heat off. Then, he did not tell anyone who was being dropped off next (there were 4 parties) and managed to also hit a speed bump at about 30MPH as well as went thru 2 red lights that I saw. I could not sleep I was so nervous. At times while driving he also read pieces of paper (I have a picture of this too). It was very unprofessional and at times scary. We also did not arrive home until just about 11AM - making it almost a full 4 hours to get from JFK to Milford, CT. And then I sent this to the company and got an automated response that I would get a response in a day....And got nothing.

Inconsistent service. Sometimes they are there, other times they are impossible to reach. During peak holiday season is it normal to be kept on hold forever on a weekend? Not sure I will use them anymore.

My flight took three hours and the shuttle took four. Do NOT take this service if there are other options. The reservation center said my estimated arrival time from Laguardia to New Haven was 11pm - we were still circling the airport at 11pm. Didn't get home until after 1am. Truly terrible experience.

First, I was little worried about the lowest rating out in public forums about this shuttle service but I had no choice but to use them (as it was recommended by one of my colleagues, and didn't have time research other service providers). I would say the experience is decent and after all I didn't pay exhorbitant price to expect royal customer service. I booked from JFK to New Haven over phone by calling customer care, and the lady on call was informative. Soon after landing JFK, I headed towards the Ground Transportation desk and the guy at kiosk handed me receipt and asked me to wait for 30-40 min. Exactly within that time, the chaffeur from Go Shuttle services picked me up and in roughly 1 hour 20 min I was at my destination. Overall, very much worth every penny. Sometimes it might be little late for somebody else, and that's expected as it's a shared shuttle and we are not paying too much price though.

The shuttle left laguardia an hour late! The driver had a lot of difficulty communicating where to catch the shuttle and was quite aggressive while driving. Would not reccomend.

i called to make a reservation and was put on "hold". this sent me back to the original call menu which promptly hung up since i was expecting to be put on hold.

Worst service ever...they say it's 30 minutes until the driver shows up, end up being over an hour and a half...i wasnt the only customer eaiting for that long...avoid at all cost!

I think the dispatchers lie about where drivers are to try and placate angry customers. I was quoted 30 minutes after along for pickup (pre booked trip) and called 35 minutes later to ask for all ETA. I was assured the driver was pulling into LGA and would be there after stopping at a couple of other terminals. 65 minutes after my initial call and the driver still has not arrived. Dispatcher said he was next door. There's no way it takes nearly 40 minutes from the time you enter LGA to go to 2 or 3 terminals for pickup. They are generally prompt for trips to the airport, but service from the airport is very, very slow.

I've used them a few times. They have always been friendly and affordable. A couple of times they were the fastest option as (going to Stamford)

When the usual limo co, prearranged, didn't arrive, GO arrived in 10 minutes and took me door to door with the best driver I have ever met. ,