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Customer Reviews
I booked a shared cab a month before my flight and yesterday, 2 days before my flight, I got a phone call that they had to cancel because there aren’t enough travelers. I was told I can pay a discounted price for a private shuttle. I didn’t see anything about cancellations if there are not enough travelers while I booking. Why even offer shared cab if that is the case. Has anyone else had this problem? I’ve been using this service very often for a year now (even during peak Covid) and never had an issue. Also while trying to get in touch with someone day I had to call ten times, leave two voicemails, and one email just to reach someone, he said he’ll give my number to the manager but I doubt it. At this point I’d rather cancel and Uber.
Posted by Chelsea Blackwood on September 24, 2020 on Google
I paid to reserve a seat, but when my flight landed they did not answer the phone. I had a nightmare 10 hour commute in the middle of the night because I was counting on GO.
Posted by Stephane Cosby on March 08, 2020 on Google
It’s fine if you don’t have anywhere to be on a schedule but DO NOT BOOK this if you need to be somewhere at a specific time. I’ve used it dozens of times and even when I make an advance reservation the wait is 45 min to an hour. Also they won’t leave until the shuttle is full so be prepared to wait at the airport for up to an hour in the shuttle.
Posted by Annie Beckett on February 24, 2020 on Google
They picked me up even thoughI had lost use of my phone, and found and returned a hat I had left in the van. Could not be happier!
Posted by S E on January 11, 2020 on Google
I must admit I’m a little shocked at all the negative reviews here, and the overall rating of 2 stars. I’ve used this shared van service from Bridgeport to JFK and back again at least 5 times over the last 18 months, and I have nothing but praise for their service. I have always been picked up on time (almost to the minute) and the friendly, courteous drivers - although they do like to speed a little... - have always got me to the airport (and return) safe and sound, and with plenty of time to spare. I will continue to use this very convenient service until something negative happens... but I can’t see that happening, based on my own experience so far.
Posted by Beck Lamb on January 04, 2020 on Google
Absolutely ABYSMAL experience. I would recommend any and every company before you have to use this one. The drivers are ill tempered and make little to no attempt to find you at your terminal or designated area. They have no signs, they shout your first name in the crowded welcome center area or general terminal. If they cannot find you immediately, they leave without you. Drivers wear no identification and are in casual clothes making it near impossible for you to find them on your own.
Posted by Carolyn Mayer on December 12, 2019 on Google
I wish I could give negative stars for their horrible service. DONT BOOK RESERVATION in advance. They do nothing with your expected arrival times. I waited an hour before I was picked up. Even after 2 hours after boarding the shuttle we were still in the airport as they were looking to get the van filled to its capacity. Landing at 9.30pm, I reached my home 30 miles from airport around 1.15am!!!
Posted by Karthick V on September 20, 2019 on Google