Fast Travel to the Airport with New Orleans Airport Shuttle

Stay away stay away. I wish I had looked them up first. Yes they're cheaper than Lyft or a taxi but the service is horrible terrible and even worse. I boughy ticket at 3 34 it's now 4 20 I'm still in line at the airport waiting for the shuttle bus. Guy here said he had no clue why the shuttle is late. He is not in touch with the drivers. Really No cell phones?? Amazing bad service. Please do not keep them in business. Wish I could give them zero Star.

I would like to give a negative star rating but it is not an option. I paid for 2 adult round trip tickets. Upon arrival to New Orleans, with eticket on phone, driver claimed our reservation did not exist. I received three different confirmation numbers for trip to hotel from airport. I believe they sent a driver to transport us to an alternate Marriiott Hotel at my expense. I spent most of the ride to hotel trying to clear up mistakes on their end. They stated a new system is in place . They told me they would call me to confirm the reservation prior to return trip to airport. They did not call to confirm our reservation. I requested a refund if there would be any issue with our reservation for return trip to airport. I called them and was informed my reservation was booked for return trip to airport. We boarded the shuttle bus and traveled as far as Canal Street and Bourbon Street. I spoke with driver requesting me to leave bus, and was informed if I wanted to ride, I needed to pay fare again. I refused to pay again and was compelled to walk with my luggage to my hotel and request alternative transportation to airport. I feel employees and management are incompetent. I would not recommend Airport Shuttle New Orleans to anyone.

We booked a roundtrip, because we were told it's the easiest and cheapest way to get from and to the airport again. Our pickup time at the hotel was 12.15pm. We waited outside at 11.55 and waited for 40 minutes until I called the service center. They told me that we missed the shuttle. Apparently it was at the hotel at 12.16pm. That's simply not true as we never left the front entrance and have staff members outside as witnesses as well as a camera from to hotel pointed towards the street. Lady at the phone simply told me, they have GPS data to prove it. They were never there. No refund, nothing. Worst service ever. Never again!

Prepaid for a shuttle that was suppose to pick me up at 2:55pm stood outside until 3:55pm waiting. My first call to them was at 2:53pm. I called 15 minutes later and was told 5 minutes. I called again 10 minutes later and was told that the driver had went to the hotel and there was nobody outside. Hold up I have been standing in this same spot for almost and hour. He is on the way. I called back they said number 19 is coming nothing. I called back and was put on hold. I called back and was told they were coming. Finally arrived at 4pm now driving like a bat out of hell because some people are going to be late for their flight. This is some garbage. Uber and save yourself the headache. The worst...

Horrible Horrible Horrible DONT USE PERIOD... Embarrassed us at the airport and at pick up. The reservations was wrong from start to finish. Management claimed he fixed it at the airport did not. Started my daughter 21st birthday wrong and was the last ones to end it wrong. I still have to pay to uber 5 people to the airport. After I had paid for a round trip. I emailed Manager Sunday its Monday afternoon no call no reply.

Just get a Lyft. It’s probably cheaper and if it’s not, it’s still worth the time you’ll save. I was told to get one of these shuttles (it’s my first time in New Orleans) and I wasted about an hour or so standing in line, arguing with a rude employee at the bus stop, and standing in line again. I called for a refund and was told I would get one. Time will tell, I suppose.

Don't ride with this company they are a RIP off. I only gave it a one star because there was nothing lower. The have extremely poor customer service and they won't be on time to pick you. Don't give them your time or business.

Relied on them to get my coworker and I to the airport on time. The shuttle was on time and I called to confirm, all was good. The driver was really nice. Happy with the service.

Great service over and above Jeremiah Alexander was awesome! Totally recommend. He made the start of my trip great!

Dont waste your money. Shuttle was over 40 min late picking up at Airport. Everyone you talk to doesnt seem to know what's going on. Then took us about an 1.5 hour to get to the airport!! Was picked up at the hotel little late, then proceeded to pick up at 4 more hotels. Then finally head towards airport. Will find another service or just a taxi next time. DO NOT USE!!

Dont waste your money. Shuttle was over 40 min late picking up at Airport. Everyone you talk to doesnt seem to know what's going on. Then took us about an 1.5 hour to get to the airport!! Was picked up at the hotel little late, then proceeded to pick up at 4 more hotels. Then finally head towards airport. Will find another service or just a taxi next time. DO NOT USE!!

Doesn't even deserve one star. They wouldn't issue a refund for them not being on time. Very disappointed with their service. The supervisor was very rude and was threatening to hang up on me because I was trying to talk to them calmly but firm. They said they'd come at 7:50am to pick me up we're 10 min late and then said they said the pick up time was 7:55. If you say you will arrive at a specific time honor that time.

Honest review folks. My personal experience with this company was good. Reliable service and the drivers were down to earth. Got picked and dropped to and from the airport at a decent timing. Saved money versus using a taxi or lyft car.