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Did You Know?
Go Airport Shuttle is the largest shuttle service company in the world, focusing on where you want to go and providing a fast service. The New Orleans Airport Shuttle is convenient for getting to youe terminal on time for your flight and is the most economical way to travel. You have the choice of a shared ride, private van, airport limousine and car service. What’s more, you can reserve your New Orleans Airport Shuttle for a one-way or round trip. Since all Go operating companies are locally owned, every friendly driver knows the quickest route to the airport. When you make reservations for shared rides on the New Orleans Airport Shuttle, you can enjoy fewer stops and the satisfaction of helping the environment as you travel.
Customer Reviews
We used Airport Shuttle last week. The ride from the airport to our hotel wasn't terrible, but we almost missed our flight home because they picked us up at 10:50am and still had 3 more stops that were very spread out, in addition to regular Friday morning traffic. We arrived at the airport at around 11:40 and the line for security was so long. Flight started boarding at 12:15. We were 2nd to last on the plane. That's cutting it way too close for me. If we had bags to check or needed to print boarding passes, we definitely would have missed our flight. We didn't even have time to use the restroom.
In addition, the shuttle van sounded like it's engine was going to blow up. The check engine light was lit the entire time. That was scary.
Posted by Kimbralee Guada on December 15, 2022 on Google
I saw this advertisement while looking for any Covid protocols for MSY airport. I wasn’t disappointed. I wanted a round trip, but my flight home was too early for pickup, but I still used their service to take me to my hotel. There was a family of four and another single traveler along with myself that took the shuttle to our respective hotels. Our driver gave a tour along the way, noting and pointing out key features along our route. It was very interesting. He was helpful with the luggage and dropped each of us at our check in destinations. I would definitely recommend using this service, if your plane doesn’t leave too early. My cost was only $24, but would have only been $44 if I could have booked for both ways.(These prices include tax) Cheaper than a taxi. You pay at the airport, cash or card and can tip there, but I like to see how my service goes before I tip. Looks like they accept some form of discount on top of that low price, not sure how to get that though.
Posted by Davita Gardner on November 27, 2022 on Google
Do not use this service. They do not care if you get to or from your destination. I had a reservation. I received confirmation. I was given a vehicle identification number and driver. They never showed. Then I tried calling the number to talk to someone. After several attempts a person answered. She said I had no reservation. Told me I would be issued a refund and hung up on me. If she cannot find my reservation how did she know what hotel I was at and how will she give me a refund. DO NOT USE THIS SERVICE. I have not done Lyft or Uber but I will be from now one. I see no reason to ever come to New Orleans again. I am not sure why this service was recommended by the conference I attended. Now that I see other reviews it has terrible ratings. Very similar experiences as I had.
Posted by David Peruski on November 20, 2022 on Google
I scheduled a 9:00am pickup at the Carnival Cruise terminal to drive us back to the airport. I was told to call to get an earlier pickup if we got off the ship early. Not only did they not answer the phone or call me back to get an earlier pickup time they text me telling me my 9:00am pickup was changed to 9:15am. Considering it took them over an hour to go from the airport to the terminal I had little confidence we would make our flight at 11:20am. I received a return call 5 minutes after the 9:15am pickup. The very definition of a day late and a dollar short.
Posted by Don Tuttle on October 30, 2022 on Google
Drivers are very nice but return shuttle to airport was not timed well after giving them my flight time. If you don’t want to fly by the seed of your pants do not take!!!! I assume they’re understaffed? I hope they can make improvements bc we all love a reliable shuttle.
Posted by Sarah Surbaugh on October 23, 2022 on Google
After reading all the reviews about the shuttle I was nervous to take it, but since I wasn't pressed for time throw caution to the wind. My boyfriend and I missed the first shuttle leaving the airport but waited about 40 mins for the next one. We were first on and first off. Upon departure my flight was schedule for 2:30 so i took precaution and schedule shuttle for 10:20. The gentleman was right on time. Got to the airport with no problems will use again.
Posted by Jenetta Morris on August 05, 2022 on Google
Very professional and entertaining, I loved working this job; the interactions I had with passengers and coworkers are long lasting...
Posted by Christopher Williams on July 26, 2022 on Google
The lady that we rode with was the best. Very informative and gave us tips for visiting the French quarter
Posted by Rebecca Evans on July 22, 2022 on Google
This our first time using the Airport Shuttle Services. The customer service from booking to travel experience were positive, professional, and reliable. When my arrival flight was canceled, and we called to reconfirmed our departure from the hotel, the customer service agent initiate and assisted us to get a refund for that leg of the service we did not use because of the airline problem. Our departure bus was at our hotel on time for our 10.00AM flight. I strongly recommend using their service whenever you are in New Orleans.
Ann Burke - New York
Posted by Ann Burke on June 10, 2022 on Google
