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Did You Know?
Go Airport Shuttle is the largest shuttle service company in the world, focusing on where you want to go and providing a fast service. The New Orleans Airport Shuttle is convenient for getting to youe terminal on time for your flight and is the most economical way to travel. You have the choice of a shared ride, private van, airport limousine and car service. What’s more, you can reserve your New Orleans Airport Shuttle for a one-way or round trip. Since all Go operating companies are locally owned, every friendly driver knows the quickest route to the airport. When you make reservations for shared rides on the New Orleans Airport Shuttle, you can enjoy fewer stops and the satisfaction of helping the environment as you travel.
Customer Reviews
Took a one-way shuttle FROM airport TO hotel. No issues.
Checked in with app while getting luggage. I was a few minutes early so I was able to get on an earlier shuttle. Don't stop at the counter inside, go directly outside.
Driver was helpful and friendly. We had a mix of passengers going to the Garden District, CBD, and Quarter. Driver dropped off Garden first, then CBD (Marriott), my stop.
Would use them again.
Posted by Charles Follmer on April 06, 2020 on Google
Took a one-way shuttle FROM airport TO hotel. No issues.
Checked in with app while getting luggage. I was a few minutes early so I was able to get on an earlier shuttle. Don't stop at the counter inside, go directly outside.
Driver was helpful and friendly. We had a mix of passengers going to the Garden District, CBD, and Quarter. Driver dropped off Garden first, then CBD (Marriott), my stop.
Would use them again.
Posted by A Google User on April 06, 2020 on Google
Great service, great company. While in New Orleans for a convention, we did not know there would be numerous parades as it was not the "Mardi Gras" week, so I thought. A number of things could have gone so wrong and the service and staff at Airport Shuttle New Orleans were terrific and circumvented so many problems for us. I would definitely recommend them and give them many thumbs up and stars.
Posted by Sara Samarin on February 16, 2020 on Google
They're getting one star only because I have to give them one in order to post this. The clerk rushed to take my money because the shuttle was leaving in "5-minutes". 45 minutes later we were just pulling off. The driver was 2 blocks from my hotel when he headed into the quarter. When I asked him why he wasn't dripping me off he told me I wasn't on his schedule, I shared my receipt and was told that he was supposed to stick to his tablet schedule. I persisted only to be let off by the Sheraton to walk to my hotel. I will never use this service again nor with a clear conscience, recommend anyone use them.
Posted by A Google User on February 11, 2020 on Google
They're getting one star only because I have to give them one in order to post this. The clerk rushed to take my money because the shuttle was leaving in "5-minutes". 45 minutes later we were just pulling off. The driver was 2 blocks from my hotel when he headed into the quarter. When I asked him why he wasn't dripping me off he told me I wasn't on his schedule, I shared my receipt and was told that he was supposed to stick to his tablet schedule. I persisted only to be let off by the Sheraton to walk to my hotel. I will never use this service again nor with a clear conscience, recommend anyone use them.
Posted by Susan Anthony Whitcomb on February 11, 2020 on Google
Terrible service. Terrible customer service. My colleague paid $60 for a round trip ($16 more than the normal fare). Got to the counter, only showed one way. They would not refund him or give him the return until an hour later of haggling on the phone. He had a receipt and a confirmation number. No help whatsoever. The so called manager was a complete waste of time. Don’t waste your time by booking online, just book at the desk at the airport. The ladies there were terrific.
Posted by A Google User on January 27, 2020 on Google
Terrible service. Terrible customer service. My colleague paid $60 for a round trip ($16 more than the normal fare). Got to the counter, only showed one way. They would not refund him or give him the return until an hour later of haggling on the phone. He had a receipt and a confirmation number. No help whatsoever. The so called manager was a complete waste of time. Don’t waste your time by booking online, just book at the desk at the airport. The ladies there were terrific.
Posted by Carmen Diaz-Hardman on January 27, 2020 on Google
Absolutely terrible. Purchased a round trip ticket. Set my pickup time for 9:05. After multiple phone calls the shuttle finally showed up at 9:45. Driver said other passengers took priority. I would advise using Uber or another service. Very rude and condescending.
Posted by Blank Blank on January 17, 2020 on Google
WORST SERVICE EVER. They have zero capacity to be in this business. Rudest and the most pathetic customer service I have ever experienced. For an airport pickup at 5 am, I was left stranded until 5.45 after which I’ve had to find another way to get to the airport. Pathetic. First they were late for a 5 am pickup. I called at 5.10 am and was told that it would be a few more minutes and I should wait in the lobby of my hotel (HI New Orleans). About 15 minutes later they call the hotel asking me to come to a corner. The receptionist confirms the location and the representative on the phone gives the wrong location. The driver was apparently on the other corner and I was left standing for 20 minutes for a no show while trying to call the company and being put on hold. No system to coordinate with the driver or communicate even though they have my contact details. Eventually I’m told I will have to find my way to the airport myself and that this is non refundable. Their counters at the airport are unattended and they are simply refusing to take my calls now. Don’t even have the courtesy or professionalism to communicate their screw ups properly. The agent refuses to take my calls and is hanging up on me. Don’t go into a customer oriented business if you can’t keep up with basic service or train your staff in basic courtesy or professionalism.
Posted by A Google User on January 11, 2020 on Google
