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Did You Know?
Go Airport Shuttle is the largest shuttle service company in the world, focusing on where you want to go and providing a fast service. The New Orleans Airport Shuttle is convenient for getting to youe terminal on time for your flight and is the most economical way to travel. You have the choice of a shared ride, private van, airport limousine and car service. What’s more, you can reserve your New Orleans Airport Shuttle for a one-way or round trip. Since all Go operating companies are locally owned, every friendly driver knows the quickest route to the airport. When you make reservations for shared rides on the New Orleans Airport Shuttle, you can enjoy fewer stops and the satisfaction of helping the environment as you travel.
Customer Reviews
Worst shuttle experience my wife and I have ever had. The staff is very unprofessional and semi rude. They operate very slowly and unorganized. The driver picking us up from the airport was a nice guy. The driver on the trip back to the airport was awful and rude. Snatched the tickets out of my wife's hand. Then he proceeded to let other passengers on without checking their tickets. NEVER EVER EVER USE THEM. Just get a lyft or taxi. We know better now.
Posted by George Jackson on July 11, 2021 on Google
Terrible experience! Shuttle did not pick me up on the return trip to airport. When I initially called I was told the he would be there 7 min later. Thirteen minutes pass and I called back and was tod that he was flooded out in French Quarters. No one called me to ask that I make other arrangements and the supervisor got an attitude with me and demonstrated the worst customer service ever! Taxi! Hmmm and we are not finding any floods along the way, although I may miss my flight. NOLAs airport shuttle full of it.....
Posted by patrick marshall on July 03, 2021 on Google
Purchased a round trip ticket from my hotel to the airport. The reservation said 11:55am. The driver never showed and being that my flight was in a few hours I joined a Lyft with my friends. I called customer service and spoke to a female supervisor that immediately responded “I can’t give you a refund. You should have called dispatch and they would have told you that the driver was running late.. I did not have time for him to be running late when I have a flight to catch! If you’re visiting NOLA call a
LYFT or UBER. This service is unprofessional and tacky!
Posted by RAYLA THORNTON on June 27, 2021 on Google
Absolutely the worst customer service experience we have had the displeasure of paying for in a long time. In the airport, there was only one customer service representative taking reservations. The lengthy line didn't seem to cause her any haste or request assistance from another representative. After purchasing our tickets, we were expressly told it would be a 20-30 minute wait. An hour later after we purchased our tickets, with no bus in sight and no announcement of the status of a bus, we inquired with the representative as to the status. She replied "she didn't know". When we pried further, she said she would try to call the bus drivers but "they didn't pick up the phones". After the shuttle bus arrived, the bus was underwhelmingly dirty and scattered with trash. Once all the passengers loaded we sat on the bus for 30 minutes waiting for the driver to return to the bus. When the driver finally put the bus in drive, for about 20 feet, he stopped it again. At this point, a passenger asked, politely, what was taking so long. The driver snapped back a rude response in defense.
If I could score lower than a 1 star, I would. I'll never use this service again.
Update: upon waiting for the shuttle bus for our return to the airport, the bus was not on time (no surprise this time). We were outside the hotel 15 minutes in advance of our scheduled pick up time as we were instructed and even asked the bellhop if they had seen the shuttle to confirm we hadn't missed it. 10 minutes later, we called the local number and were told the bus was 5-7 minutes away. 15 minutes after that, the bus was still no where in sight. We purchased a taxi to get us to the airport in time.
Posted by Shannon Serrin on June 21, 2021 on Google
Absolutely the worst customer service experience we have had the displeasure of paying for in a long time. In the airport, there was only one customer service representative taking reservations. The lengthy line didn't seem to cause her any haste or request assistance from another representative. After purchasing our tickets, we were expressly told it would be a 20-30 minute wait. An hour later after we purchased our tickets, with no bus in sight and no announcement of the status of a bus, we inquired with the representative as to the status. She replied "she didn't know". When we pried further, she said she would try to call the bus drivers but "they didn't pick up the phones". After the shuttle bus arrived, the bus was underwhelmingly dirty and scattered with trash. Once all the passengers loaded we sat on the bus for 30 minutes waiting for the driver to return to the bus. When the driver finally put the bus in drive, for about 20 feet, he stopped it again. At this point, a passenger asked, politely, what was taking so long. The driver snapped back a rude response in defense.
If I could score lower than a 1 star, I would. I'll never use this service again.
Posted by Shannon Serrin on June 19, 2021 on Google
Took a one-way shuttle FROM airport TO hotel. No issues.
Checked in with app while getting luggage. I was a few minutes early so I was able to get on an earlier shuttle. Don't stop at the counter inside, go directly outside.
Driver was helpful and friendly. We had a mix of passengers going to the Garden District, CBD, and Quarter. Driver dropped off Garden first, then CBD (Marriott), my stop.
Would use them again.
Posted by Charles Follmer on April 06, 2020 on Google
Took a one-way shuttle FROM airport TO hotel. No issues.
Checked in with app while getting luggage. I was a few minutes early so I was able to get on an earlier shuttle. Don't stop at the counter inside, go directly outside.
Driver was helpful and friendly. We had a mix of passengers going to the Garden District, CBD, and Quarter. Driver dropped off Garden first, then CBD (Marriott), my stop.
Would use them again.
Posted by A Google User on April 06, 2020 on Google
Great service, great company. While in New Orleans for a convention, we did not know there would be numerous parades as it was not the "Mardi Gras" week, so I thought. A number of things could have gone so wrong and the service and staff at Airport Shuttle New Orleans were terrific and circumvented so many problems for us. I would definitely recommend them and give them many thumbs up and stars.
Posted by Sara Samarin on February 16, 2020 on Google
They're getting one star only because I have to give them one in order to post this. The clerk rushed to take my money because the shuttle was leaving in "5-minutes". 45 minutes later we were just pulling off. The driver was 2 blocks from my hotel when he headed into the quarter. When I asked him why he wasn't dripping me off he told me I wasn't on his schedule, I shared my receipt and was told that he was supposed to stick to his tablet schedule. I persisted only to be let off by the Sheraton to walk to my hotel. I will never use this service again nor with a clear conscience, recommend anyone use them.
Posted by A Google User on February 11, 2020 on Google
