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Did You Know?
Go Airport Shuttle is the largest shuttle service company in the world, focusing on where you want to go and providing a fast service. The New Orleans Airport Shuttle is convenient for getting to youe terminal on time for your flight and is the most economical way to travel. You have the choice of a shared ride, private van, airport limousine and car service. What’s more, you can reserve your New Orleans Airport Shuttle for a one-way or round trip. Since all Go operating companies are locally owned, every friendly driver knows the quickest route to the airport. When you make reservations for shared rides on the New Orleans Airport Shuttle, you can enjoy fewer stops and the satisfaction of helping the environment as you travel.
Customer Reviews
They're getting one star only because I have to give them one in order to post this. The clerk rushed to take my money because the shuttle was leaving in "5-minutes". 45 minutes later we were just pulling off. The driver was 2 blocks from my hotel when he headed into the quarter. When I asked him why he wasn't dripping me off he told me I wasn't on his schedule, I shared my receipt and was told that he was supposed to stick to his tablet schedule. I persisted only to be let off by the Sheraton to walk to my hotel. I will never use this service again nor with a clear conscience, recommend anyone use them.
Posted by Susan Anthony Whitcomb on February 11, 2020 on Google
Terrible service. Terrible customer service. My colleague paid $60 for a round trip ($16 more than the normal fare). Got to the counter, only showed one way. They would not refund him or give him the return until an hour later of haggling on the phone. He had a receipt and a confirmation number. No help whatsoever. The so called manager was a complete waste of time. Don’t waste your time by booking online, just book at the desk at the airport. The ladies there were terrific.
Posted by Carmen Diaz-Hardman on January 27, 2020 on Google
Absolutely terrible. Purchased a round trip ticket. Set my pickup time for 9:05. After multiple phone calls the shuttle finally showed up at 9:45. Driver said other passengers took priority. I would advise using Uber or another service. Very rude and condescending.
Posted by Blank Blank on January 17, 2020 on Google
WORST SERVICE EVER. They have zero capacity to be in this business. Rudest and the most pathetic customer service I have ever experienced. For an airport pickup at 5 am, I was left stranded until 5.45 after which I’ve had to find another way to get to the airport. Pathetic. First they were late for a 5 am pickup. I called at 5.10 am and was told that it would be a few more minutes and I should wait in the lobby of my hotel (HI New Orleans). About 15 minutes later they call the hotel asking me to come to a corner. The receptionist confirms the location and the representative on the phone gives the wrong location. The driver was apparently on the other corner and I was left standing for 20 minutes for a no show while trying to call the company and being put on hold. No system to coordinate with the driver or communicate even though they have my contact details. Eventually I’m told I will have to find my way to the airport myself and that this is non refundable. Their counters at the airport are unattended and they are simply refusing to take my calls now. Don’t even have the courtesy or professionalism to communicate their screw ups properly. The agent refuses to take my calls and is hanging up on me. Don’t go into a customer oriented business if you can’t keep up with basic service or train your staff in basic courtesy or professionalism.
Posted by Amna Akhtar on January 11, 2020 on Google
Had no problems at all going to and from the New Orleans Marriott Hotel on Canal Street. Very profession and courteous experience. For those staying at the New Orleans Marriott, note that while the text instructions is to wait at the entrance of the hotel, they actually pick you up at the parking area of the hotel. Many thanks to the Security Guard at the New Orleans Marriott to give me that information. Sure enough, the Airport Shuttle meets me in the parking area. The early morning instructions were simply generic except that those instructions really didn't apply to this specific hotel.
Posted by Edmond Joe on January 10, 2020 on Google
Buyer beware, please check your confirmation information! I arrived at the airport in the afternoon and booked a round trip ticket. I was leaving the next morning on very early flight which I had a full on conversation with the agent about. She was very friendly, a bit distracted by a cell phone which interrupted the conversation/transaction. The confirmation text she said she sent to my phone never arrived and she ended up printing me paper tickets. I put them in my bag and went on my way, my fault for not inspecting the return ticket. My pick up was scheduled for 3:30am and as I waited and the time passed, I checked my ticket and noticed she booked the wrong date! By the time I saw the error it was too late to try to call so I had to get $30 uber instead. My roundtrip airport experience ended up costing me $74! When I called to cancel the pick up, the agent had no desire to hear my story. No refunds or exchanges is a total scam and I will never use them again! Judging by the other similar reviews, it's a wonder they are still in business.
Posted by monica p on December 02, 2019 on Google
Buyer beware, please check your confirmation information! I arrived at the airport in the afternoon and booked a round trip ticket. I was leaving the next morning on very early flight which I had a full on conversation with the agent about. She was very friendly, a bit distracted by a cell phone which interrupted the conversation/transaction. The confirmation text she said she sent to my phone never arrived and she ended up printing me paper tickets. I put them in my bag and went on my way, my fault for not inspecting the return ticket. My pick up was scheduled for 3:30am and as I waited and the time passed, I checked my ticket and noticed she booked the wrong date! By the time I saw the error it was too late to try to call so I had to get $30 uber instead. My roundtrip airport experience ended up costing me $74! When I called to cancel the pick up, the agent had no desire to hear my story. No refunds or exchanges is a total scam and I will never use them again! Judging by the other similar reviews, it's a wonder they are still in business.
Posted by monica p on December 02, 2019 on Google
Arrived in New Orleans hoping to catch and Lyft or uber they had surplus pricing was going to be $70 to get to our hotel in the French quarter. We decided to check out the shuttle. For $88 they took us to our hotel and said they would pick us up. They asked what time our departing flight is and told us exactly when they would be there to pick us up. Told us to be outside 5 minutes beforehand and we were there they arrived right on time and got us to the airport with plenty of time to spare. Would definitely use again.
Posted by Michelle Hamilton on November 20, 2019 on Google
Arrived in New Orleans hoping to catch and Lyft or uber they had surplus pricing was going to be $70 to get to our hotel in the French quarter. We decided to check out the shuttle. For $88 they took us to our hotel and said they would pick us up. They asked what time our departing flight is and told us exactly when they would be there to pick us up. Told us to be outside 5 minutes beforehand and we were there they arrived right on time and got us to the airport with plenty of time to spare. Would definitely use again.
Posted by Michelle Hamilton on November 20, 2019 on Google
