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Did You Know?
Go Airport Shuttle is the largest shuttle service company in the world, focusing on where you want to go and providing a fast service. The New Orleans Airport Shuttle is convenient for getting to youe terminal on time for your flight and is the most economical way to travel. You have the choice of a shared ride, private van, airport limousine and car service. What’s more, you can reserve your New Orleans Airport Shuttle for a one-way or round trip. Since all Go operating companies are locally owned, every friendly driver knows the quickest route to the airport. When you make reservations for shared rides on the New Orleans Airport Shuttle, you can enjoy fewer stops and the satisfaction of helping the environment as you travel.
Customer Reviews
Great service assuming that arriving at your desired destination in a timely manner isn’t important to you. Shuttle left half a hour late (40 minutes if you consider that we were instructed to be there 10 minutes early). Pay the premium for the Uber or taxi. It’ll save you time.
Posted by Samuel Poelker-Wells on October 11, 2021 on Google
Made reservations online for pickup at airport and return from hotel. When I got to the airport and went to get my tickets I was informed that they won't be able to pick me up for my return trip to the airport and I would be refunded. If that was going to be an issue, why didn't they notify me ahead of time.There are seatbelts on the bus.....USE THEM!! ...driver was qualifying for the Indy 500. Ended up having to get a Lyft to get to the airport.
Posted by Mary Pierce on October 11, 2021 on Google
I arranged to be picked up from the Hyatt Regency 2.5 hours before my domestic flight. They didn’t tell me that we were going to make multiple stops in the Quarter before actually leaving, and some of the passengers weren’t actually there and ready to go so we had to wait and it was very slow and stressful. I’ll just pay the extra $16 for a taxi next time.
Posted by Alice Sullivan on October 04, 2021 on Google
Please DO NOT use this company. I made that mistake. Find another transportation option!
After purchasing a round trip from airport to downtown New Orleans Doubletree, I (along with others) waited and waited. After checking several times with the clerk inside the airport, we were finally told that a driver had just quit, and they were trying to get another driver! An hour & half later we finally left.
And, though I purchased the round trip, the shuttle NEVER picked me up at the Doubletree, at the appointed time. I called several times. Was told that a refund would be issued. Guess what? It never was. I had to quickly use Lyft to get back to airport.
This so-called company is a scam!
Posted by Dennis Shears on August 03, 2021 on Google
Very irritated with this shuttle experience. I booked my reservation and paid in advance for transportation to and from the airport. My initial experience over the phone with Gilda D. should have been an indication to me that I perhaps needed to use alternate travel services. She was a bit abrasive and unprofessional. Fast forward to today when I arrived at the airport, there was a shuttle out front but the driver was no where to be found. I waited for almost 20 minutes and just decided to call the number on the side of the shuttle. The reservation operator called the airport, she sent someone down to assist me. The first thing is they didn’t advise me that I needed to get a printed ticket when I made my reservation. I had to go back into the airport and wait for the lady, who didn’t even speak to turn in her computer and log in before getting my tickets. Second, I’m still sitting waiting to go to my hotel 25 AFTER I was supposed to be at my hotel. To be in unfamiliar territory and depending on this company to get me to my destination timely has been frustrating, to say the least. What was the purpose of trying to do this in advance and be prepared if the company doesn’t even care?
Posted by rosalynwoodford on July 25, 2021 on Google
Worst shuttle experience my wife and I have ever had. The staff is very unprofessional and semi rude. They operate very slowly and unorganized. The driver picking us up from the airport was a nice guy. The driver on the trip back to the airport was awful and rude. Snatched the tickets out of my wife's hand. Then he proceeded to let other passengers on without checking their tickets. NEVER EVER EVER USE THEM. Just get a lyft or taxi. We know better now.
Posted by George Jackson on July 11, 2021 on Google
Terrible experience! Shuttle did not pick me up on the return trip to airport. When I initially called I was told the he would be there 7 min later. Thirteen minutes pass and I called back and was tod that he was flooded out in French Quarters. No one called me to ask that I make other arrangements and the supervisor got an attitude with me and demonstrated the worst customer service ever! Taxi! Hmmm and we are not finding any floods along the way, although I may miss my flight. NOLAs airport shuttle full of it.....
Posted by patrick marshall on July 03, 2021 on Google
Purchased a round trip ticket from my hotel to the airport. The reservation said 11:55am. The driver never showed and being that my flight was in a few hours I joined a Lyft with my friends. I called customer service and spoke to a female supervisor that immediately responded “I can’t give you a refund. You should have called dispatch and they would have told you that the driver was running late.. I did not have time for him to be running late when I have a flight to catch! If you’re visiting NOLA call a
LYFT or UBER. This service is unprofessional and tacky!
Posted by RAYLA THORNTON on June 27, 2021 on Google
Absolutely the worst customer service experience we have had the displeasure of paying for in a long time. In the airport, there was only one customer service representative taking reservations. The lengthy line didn't seem to cause her any haste or request assistance from another representative. After purchasing our tickets, we were expressly told it would be a 20-30 minute wait. An hour later after we purchased our tickets, with no bus in sight and no announcement of the status of a bus, we inquired with the representative as to the status. She replied "she didn't know". When we pried further, she said she would try to call the bus drivers but "they didn't pick up the phones". After the shuttle bus arrived, the bus was underwhelmingly dirty and scattered with trash. Once all the passengers loaded we sat on the bus for 30 minutes waiting for the driver to return to the bus. When the driver finally put the bus in drive, for about 20 feet, he stopped it again. At this point, a passenger asked, politely, what was taking so long. The driver snapped back a rude response in defense.
If I could score lower than a 1 star, I would. I'll never use this service again.
Update: upon waiting for the shuttle bus for our return to the airport, the bus was not on time (no surprise this time). We were outside the hotel 15 minutes in advance of our scheduled pick up time as we were instructed and even asked the bellhop if they had seen the shuttle to confirm we hadn't missed it. 10 minutes later, we called the local number and were told the bus was 5-7 minutes away. 15 minutes after that, the bus was still no where in sight. We purchased a taxi to get us to the airport in time.
Posted by Shannon Serrin on June 21, 2021 on Google
