Matt was a great driver and on time. The phone operator also made a last minute reservation change for me. Highly recommend these folks.
on March 04, 2020
One star is too much
They picked us up to snowshoe with a promise to be available for return as it was cold and there was no place for shelter
We requested pick up at 5 pm but they said They didn’t need to schedule and just to call 30 min in advance
We did and Paula staTES we were next in cue and they would there to pick us up.
After 30 min we called back (now cold and getting dark) and were told by Paula that next in cue doesn’t mean next ride and we shouldn’t understand that is purely at discretion of dispatch!!!
So we spoke to very rude dispatch who appeared to enjoy his position of power over two middle Aged people that were cold and were assured return He stated that “if he made decisions about when people are picked up and not Paula who answers the phone and that if had a crystal ball he would predict they would not be able to get is at all as their priority is within city limits”
WE WERE UNAPOLOGETICALLY ABANDONED DESPITE ASSURANCES OF TIMELY PICK UP
WE COULD HAVE DIED IN THE COLD NIGHT WALKING HOME FOR ALMOST TWO HOURS
NEVER EVER USE THIS COMPANY !!!!
Richard Gitter MD, FACS
on February 27, 2020
It is very hard to get them to answer their phone. Their drivers are nice, though.
This company needs some local competition to add some octane to their performance.
on February 19, 2020
This service is way too expensive for what you get - not the bus drivers' faults, but management pack the shuttle buses to the max, and you end up being picked up so many hours before your flight to allow for the fact that they need to pick up between 10 & 15 groups before actually departing for the airport. Same experience when coming in from the airport. Last year, it took 2 hours from the local airport to finally being dropped at my accomodation, and it was the same (though not quite as long) this year - last to be dropped off. I have used this service on and off for 14 years, but this was the last time ever....
on February 09, 2020
Prompt, professional, and willing to go beyond expectations. I expected an eager but amateur operation. Pleasantly surprised that I was completely wrong.
on January 24, 2020
We requested a shuttle service from Denver to Steamboat, since our flight had been canceled due to weather and the receptionist was very pleasant, and we were able to schedule the pick up time and place. We were informed at the established pick up time that the driver would be 30 minutes late due to the weather, which is understandable. Several times and several passengers complained about the cold temperature in the shuttle, only to have the driver angrily respond that there were only two settings: on or off and then proceeded to patronize us " and you guys want to go skiing tomorrow?" when he knew all our heavy ski gear was in the luggage compartment. If the heater was defective, we shouldn't have been on the shuttle in that weather, and his bad attitude only made it worse. It was so cold that the condensation on the windows, froze. I'm attaching a picture for reference.
on January 23, 2020
Lie to you and tell you that there will only be a couple of stops and you will arrive to the airport with plenty of time. Meanwhile they pack the bus to the rim with people, make 12 stops, and leave you only 15 minutes to get to your gate. Quite expensive, inconsiderate, and inconvenient company.
on January 19, 2020
Took the 6 a.m. shuttle from steamboat to Denver airport, 1/2/2020.
I was in the front seat I could see the speedometer driver was very courteous and professional drove the speed limit.
on January 03, 2020
They charge an arm and a leg for something that should cost around $50 and forget if your local it doesn't mattet
on December 30, 2019