DO NOT USE - Left us stranded after a scheduled pickup!
My girlfriend and I called Go Alpine on 10/21 to get a ride from downtown Steamboat up to the Strawberry Park Hot Springs for the night, and then wanted a pickup the following morning to bring us back to town. It was snowy and the roads were bad, so we were happy that the driver made it the 7 miles up to the springs. We had scheduled a pickup with the dispatcher for the next morning at 10AM, but when the time came, no taxi. The springs have no cell service, but when we asked to borrow their landline to make a call, a man at Go Alpine answered and told us that they would not be picking us up because the roads were too bad. He said that they never should have made the pickup reservation in the first place, and that a mistake had been made. When I told him that we were stranded up there and had now way to get back as we were relying on their ride, he did briefly say that he would send someone up there to get us even though he shouldn’t, since they had made a mistake. However, after he talked with the springs manager, we were told he would not be sending someone up because the springs would not accept liability if their taxi was damaged or went off the road (Of course not - why would the springs accept this liability anyway?)
We were left stranded up at the springs, with no ride, no cell service, and our only option was to walk the 7 miles back into town, down the twisty, windy dirt road in freezing temperatures through the snow. When we finally got back into service, we had no call, no voicemail from Go Alpine letting us know that they weren’t coming.
Horrible service, DO NOT use this company if you need a dependable ride in dicey weather.
07 November 19