Knights Limousine Hartford Bradley

Had to wait 40 mins for my pre-paid airport pick up even after calling twice. My flight was on schedule and I was in the pick up area within minutes of getting off the plane. The drivers are always very nice but dispatch management needs a lot of work. While I was waiting I checked the Lyft cost and although these change, it was less than the cost of the shared van.

Booked a private van for transport from Logan to Metrowest. I booked this van online, a day before and received a confirmation email. On the actual day of arrival, the van was present at the designated area at the designated time. The driver was courteous and loaded all our suitcases without asking for help. He was polite and well mannered. The off loaded us at our destination and unloaded all out suitcases. He did not even hang around for any tips, but I did tip him around 10% since the original booking already had some driver gratuity included. This was the second time using Knights service and I am pleased with the overall experience.

Great experience dealing with a large group and a delayed flight, and even at 3AM our driver was kind and courteous, delivering us safely and quickly to our destination.

Great experience dealing with a large group and a delayed flight, and even at 3AM our driver was kind and courteous, delivering us safely and quickly to our destination.

Over an hour wait at the airport at a non peak time.Poor communication. I miss worcester airport limo! Take an uber instead.

We waited outside of our terminal E for 40 minutes to be picked up because the driver was supposedly in the wrong terminal and then he went back to C and picked up two additional passengers from another terminal. It took us one hour to leave the airport, we should be home by now. This is completely unacceptable for a service I pay for and sadly, use very often. This is not the first time this happens either. I am now drop off number 3 thanks to the way you do business. Airport to Worcester for two hours now and still going.

We called Knights 2 weeks prior to needing them. They were courteous & sent updates & were there at airport on time when we landed! Will use them every time we go away. Driver was courteous & very professional!! Rachel & Bruce Smith

We called Knights 2 weeks prior to needing them. They were courteous & sent updates & were there at airport on time when we landed! Will use them every time we go away. Driver was courteous & very professional!! Rachel & Bruce Smith

First time I used them they got me an hour or more later than the time when they were supposed to from the airport. I called 3 times, each time they said to wait 15 minutes, I waited, and nothing, each time. Finally someone got me. Next trip was from my school to the airport, months later. I waited inside nearby because I'd rather not wait outside at 3:30 in the morning in a so so area of town. I was a 2 minute walk at most from my pickup spot, so I didn't think it would be a problem. It got to 3:29 and I got a call from them asking where I am and then giving me an attitude saying "you have two minutes." Really? He expected me to just wait alone in the dark for my ride. I feel like such a burden to them when I get a ride from them.

Service to the airport was timely. After getting off an 18 hour international flight we waited for over 40 minutes to be picked up. They arrived at 11:10 for a 10:30 pickup. Will not be using them again due to this tardiness. When we called to get an eta we were simply told that the driver is on his way. Typically professional limo services are there and waiting. Terrible service.

They were prompt and sent messages when our flight got delayed. Quick delivery from Boston Logan to Worcester on New Years eve

The first van that I made a reservation for left without me, despite them asking for my arrival time at the airport. Their limo drivers told to wait 10-15 minutes for the next van. 30 minutes later a second van came and told me that he was not going to my area and wouldn't give me a ride. A third van showed up and had none of my information and wasn't sure what to do with me and had to call dispatch. On the ride home the driver told me that he was going to stop halfway and transfer me to yet another van to get me home. So on to van four, which wreaked of the Chinese food the driver must have been eating. To the point where he was driving with the windows open. In February. At night. In New England. To get rid of the smell. Who also took the most backwards way to get to my home. Nothing like being forced to spend more time in the 30 degree wonton van. What a poorly managed joke. If I took a Lyft, I would have been home close to two hours earlier with the same cost. Never again.

Literally the only remotely good thing about our trip with knights was that there was no traffic and our driver mike was extremely pleasant at 5am. Other than that, the truck was absolute garbage. The shocks were blown out so it was a very harsh and uncomfortable hour long ride, the rear heat didn’t work so it was freezing and there was a loud buzzing sound the whole trip that killed your ears. Just because it’s 5am doesn’t mean you’re going to get any more sleep. Knights: take care of your vehicles!

I reserved a 7am pick up service for my friends. The driver misread the time and got there at 6am. He then proceeded to wake me up with extremely rude phone calls at 6:42am and 6:51am blaming me for the reservation time. He threatened to leave if my friends don't show up at exactly 7am. I could've gotten an Uber for $30, instead, I paid $152 for the premium service they claimed to provide. And this is what I get? AVOID!

Excellent service! We used the shared van to get to and from Logan Airport. Both times the drivers were on-time, helpful and friendly. In fact on the return trip our flight was delayed by over an hour and we did not walk out of the terminal until 11 p.m. The Knight van was ready and waiting for us.

From making the reservations, to the pick up, to the professionalism of the driver, they are first class. Patrick was our driver and he was awesome. I would definitely recommend this company!

Fantastic company. Do yourself a favor and call Knights. I travel many times a year and always start my trip with Knights. Drivers are professional and courteous. For over 15 years, Knights has been picking us up. They have never disappointed. Twice they have saved my family from disaster because the reservationist noticed that my airfare did not match my date of reservation. Wrong month, wrong day, etc. They are always on time. Once a driver rang our doorbell because our alarm did not go off and he waited patiently while we gathered ourselves.... we would have missed our plane without his great service. Time and time again, Knights delivers. Traveling is stressful enough, I like to say that my vacation to begin the moment my Knight’s Limo shows up, why use anyone else?

I hired the 10 passenger van to take my whole family to and from Logan in Feb 2018. The van arrived ahead if schedule both ways and provided excellent service. I would use them again.

Although our drivers have always been great, and never a problem before today in reservations, today it took me FOUR phone calls to get reservations correct for two couples travelling to Ft. Lauderdale on Mar. 3rd. Also, even now there is a twenty minute difference in pick ups when we only live two streets apart. Not happy!!!

Excellent service! I took the red eye to Logan with an arrival time of 6:30 AM, but the pilot had his foot to the metal and we landed 45 minutes early. Knights Limo saw that my flight was early and had a van waiting for me! That’s 5 star service.

A+ Service, will use again for sure. On time, no issues, made the logistics of our wedding very simple.

Great company. Always on time and very friendly.

I will give knight limousine one star, just because I saw something so irritating last week Friday. One of the driver was so nasty to this old lady. He was yelling at her nonstop. How unprofessional that was. That's not how you represent your company buddy. Guess I will be looking for another Limousine with better customer service!!

Great service. I didn't have to lift a thing. The driver was respectful and curteous. I got home within a reasonable amount of time.

5 Stars all the way through! Wanted to surprise my cousin for her birthday with a tricked out super stretch party hummer limo! Not only is the service done in a timely manner (early arrival both times) the company and the drivers are incredibly personable and helpful. From booking to confirming the drive, everything was easy. If you want a luxury service, wonderful experience, and the friendliest drivers don't even think twice and call them ASAP! Can't wait to use them again!! Huge thanks to our driver and an even bigger thanks to Gary for helping me get that birthday surprise!! Simply awesome!

Horrible customer service to say the least. I arrived at Boston Logan airport ready to catch my reserved shared service with knights limo and no shuttles were in the location I was advised to go to catch my ride. I'm in the area on business and have 3 large bags of luggage and when I didn't see the vans I called the 800 number for assistance. The fist customer service representative (male) asked me was I standing at the area I said yes he said the next one is at 4 and hung up the phone. The second customer service (female) answered the call and I attempted to explain this was my coat time Using the service and that the first rep hung up on me without allowing me to finish aski how the service worked she asked me are you going to allow me to talk And Inasked her what are you talking about and she hangs up on me , the third time I called I immediately asked to speak with a supervisor and the lady said that I am a supervisor I told her the entire story and that two of her reps hung up on me and that I was trying to find out if there are certain vans to ride . At this point I was heated because I had gotten hung up on twice . She did apologize by the damage had already been done . I cancelled my reservation and would Rather pay an extra $50 dollars and catch a cab and not give my money to a company who has customer service rep treat paying customers with no respect.. rediculous

I was picked up on time at my home but coming back from Logan was a different story. Reservation time was 6 p.m. but driver never showed up until almost 6:30. Thank goodness it was daytime as you have to wait outside. We then had to be transferred to another van halfway home. Not a good experience after an 8 hour flight. I will have to think twice before using Knights again.

Tom Hogan and the team at Knight Transportation did an amazing job helping us transfer our wedding guests to the Woods Hole Ferry Terminal from Boston Logan. We had approximately 20 people arriving from both international and domestic flights into three terminals. They ensured that each knew exactly where to wait and helped us all get loaded and quickly on our way. To boot, they took the time to purchase snacks for our trip. A welcome gesture after the long flight. This was many of our guests first impression of the US and it couldn't have been a better way to start our trip. Plus, the cost was extremely reasonable for the service provided by the extremely courteous drivers. On our return trip, the bus was waiting for us upon our arrival and even made an extra stop to drop off two guests. If we need transportation in or around the Boston area again, we'll definitely be using Knight Transportation!