Nightmare. Sadly, if I could give negative stars I would. We scheduled and paid for a driver to take us to the airport way ahead of the date. On the morning of the trip, got an email reminder about the pickup- we were “confirmed” and please be ready at 7:45am. No one showed up. We called, and at first were told we were confirmed, but then after “checking” oh- they were so sorry but there was no driver available. We could get a refund though.
Really? This had us scrambling to get to the airport in our own car, find long term parking etc. our flight was leaving within 1-1/2 hours at the time we found out they weren’t coming and never bothered to let us know. If they had let us know in advance, we would have made other arrangements. We have used this service for years- but this is unacceptable. Poorest customer service ever. Never again.
on November 17, 2022
Buyer beware…..I used this company twice last year in late summer. The first time was fine. Got my family to the airport and back with little hassles. However, the second time I booked them I was flying to Europe with my family of six. They called one hour before pick up and confirmed the trip. Then 5 minutes before they were supposed to pick us up I get a call saying they have no driver available and need to cancel. And to top that off, asked if I would still like to be Picked up upon our return. What a joke. Now almost a year later and I get a call last night asking if I am at LAX for my pick up…..(someone wasn’t picked up if they had my name instead of the real customer 😳) I told them I did not book a ride. Then I get a total of 5 phone calls, 2 texts and 2 emails trying to get me picked up from LAX while I am at home. I have not used this company in over a year and I will never use this company. I guess with all of the negative reviews and my own experiences, I got lucky once. But most likely you will be left stranded either before or after your vacation.
on August 12, 2022
We did a round trip service from Port Hueneme to LAX. Both drivers were on time and got us where we needed to be in an efficient manner. They were also very friendly. A lot of the negative reviews likely stem from rides being scheduled at unusual times, like early morning or late at night. Based on our experience, you will be fine if you schedule rides from 10 AM to 6 PM.
on June 23, 2022
Booked to pick up from LAX and the flight was on time .The pick up supposed to be 11.10 and the driver has called 20 min after say another 20 min late. Then he called and said will be in 2 min and waited for another 30 plus minutes with no show. We end up taking Taxi and now fighting for refund ..Not reliable at all.
Their BBB rating if F , just in case anyone missed..
Unless they change their attitude towards
2.. Customer Service
3.. Understand the value of " others time"
This business will disappear in no time.
on June 21, 2022
I wish I could give negative stars. Absolutely horrible service. Do not use. I confirmed my reservation the night before my flight and received a text message at 3:50am for my 5am pickup. The driver did not show (said mechanical problems) and they said they would send another company but would not give me any additional on what company or driver. Then they said I could also look for alternative ways to get to the airport. Very poor customer service, little to no communication, and terrible logistics. Avoid at all costs. Schedule an Uber in advance and it will be cheaper and less hassle and stress on you.
on June 14, 2022
DO NOT USE THIS SHUTTLE SERVICE
I had a reservation for a 2:59pick up on at my residence for a ride to LAX. I was sent a text message confirming my reservation and a link to track of the driver in real-time. I clicked on the link and it said the driver was 46 minutes away. After 10 minutes passed I checked again and it still said he was 46 minutes away. I then called the driver to confirm the time of pick up. I told him my name and tried confirm the pick up time of 3:00. He corrected me saying it was 2:59, which I acknowledged. Then I told him about the online tracker and how it was saying that he was 46 minutes away and that I was trying to confirm that he could pick me up at the designated time because there was no way he could make it on time to pick me up if he was truly 46 minutes away. He ignored my attempt to confirm the time and asked me if I was ready to be picked up, which I replied yes. He then told me to come outside right now. I asked him if he was there at the pick up location. He ignored my question again and started raising his voice to tell me to come outside if I was ready to be picked up. I questioned him again, asking if he was there right now, because if he was, I would come out for the ride. He ignored my question again and yelled at me even louder, telling me to come outside. It is unacceptable that this man yelled at me when I was merely trying to confirm my pick up time with him. I just want to emphasize that this man, started loudly yelling at me over the phone. I would never recommend their shuttle services to anyone and will actively tell people to never use this shuttle service for as long as I live.
on May 29, 2022
I would give ZERO stars if that were an option.
I reserved to be picked up at LAX with an executive sedan. When I arrived at LAX, the app showed that my driver had arrived. I called my driver and told him what column I was standing next to. He told me he would be there shortly.
Ten minutes went by and nothing. I watched every black SUV drive by and double checked their license plates. None of them were my driver. I checked the driver's location on the Prime Time Shuttle app and it showed that he was still at the Prime Time Shuttle office in Inglewood.
I called my driver and he said it would would be another 10-15 minutes. No explanation, just it would take longer. Mind you, I had my 9 year old daughter and our luggage. And they had already charged my card.
My driver came THIRTY MINUTES LATER. He claimed to drive by four times, which was COMPLETELY FALSE. He continued to argue with me throughout the ride to Orange County.
Customer service was not helpful and I called them on two separate occasions.
NEVER USING THEM AGAIN.
Jamie and Tony Burton
on May 25, 2022
Horrible company... Please do not spend a dime in here and save yourself a flight, and stress, I would rather pay more for good service... They also do not treat their drivers well! And if you've gotten good service you are a really lucky one!
BC Elias (Elohim)
on May 12, 2022
The worst ever I have seen, they cancel my booking and updated as done and charge my card, to re book it again they charge me more money, and after they provide the driver details, he never showed up, when I called them, they said it has been cancelled and you have to find another way to go home after 18 hours flight … the refund haven’t received till this moment as well… they deserve less than zero
on April 20, 2022