USDChoose Prime Time Shuttle Long Beach for Efficient Travel
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Why Use ShuttleFare.com?
Simple and Quick Reservations Online, Phone or Mobile Device.
Book SuperShuttle and other Low Cost transportation providers.
Customer Service - Call us on the phone and speak with a real person.
Our rates match or beat any other website.
Did You Know?
Prime Time Shuttle Long Beach as the best transportation service in town, with an on-time guarantee and affordable travel rates. You can travel in comfort knowing there will be no surge fees or weekend rates at the end; Prime Time Shuttle Long Beach knows how to make transport affordable for everybody! Since 1984, Prime Time Shuttle Long Beach has helped over 21 million passengers reach their destination, which means you know you can rely on their service to get you to the airport on time. Forget Uber or Lyft, Prime Time Shuttle Long Beach is the best way to travel. In addition, this ride-share shuttle will allow you to save money by travelling with others, as well as saving the environment. Does it get much beter than Prime Time Shuttle Long Beach?
Customer Reviews
Could not have been more perfect! Ray F. was our driver and he was professional and delightful. He has clearly mastered customer service and provides it very well. We will use this company again and again; their communication is flawless and their app is amazing. 5 stars for SURE!
Posted by Emily Caragher on January 11, 2022 on Google
We reserved twice to be picked up from LAX to our location and then back for a later date. Once we arrived at LAX the driver was great he got there on time and got to our destination. On the way back however 5 minutes before the driver was to pick us up he unassigned himself, I call and they said he had a flat tire (to if that was true or not, I highly doubted since it was a early pick up time) we did get refunded back. Luckily, the time we reserved for pick we did 4 hours before our flight so we had a family friend instead had to drop us off since their emergency service was not able to come to the area we were at. If you use, make sure to book in advance of time pickup in case for any hiccups!
Posted by Krupa B on January 04, 2022 on Google
I reserved a private SUV to pick me up from the airport. When I landed, I got a text message with a link to check the status of my reservation. However, the status page simply stated that no driver was assigned. Um, what? I immediately called and after being on hold for a few minutes, they told me that they did not have any drivers and that they would have to cancel my reservation. I was flabbergasted that they could not even be bothered to proactively reach out.
I do know two other people that used this company successfully on the same weekend that I attempted to. So if you are feeling lucky and are okay scrambling to find other arrangements at the last minute, then Prime Time Shuttle is the company for you. For everyone else, look elsewhere.
Posted by Daniel Cheng on December 20, 2021 on Google
I could not be more disappointed. We booked two separate reservations. The first one the driver was taking FaceTime calls while driving at full speed on the freeway. The second one the driver was 35 minutes late and then wanted us to give him directions to where we were (popular report near Disneyland) and then we he finally got there he said we were on our way to LAX, when in fact we were going to another hotel in that area. Once corrected, he wanted us to tell him how to get there. For each trip he had the destinations address. So aggravating and unprofessional.
Posted by Tami Amusa on December 19, 2021 on Google
Terrible. Changed our pickup time without warning to 20 minutes later. When that time came, the driver began phoning and texting to advise that he was stuck in terrible traffic at LAX. He could not guarantee that he'd be at our house to pick us up for at least for another 30 minutes and said we might miss our flight. He then offered to refund our money if we wished to find our own way to the airport, which I said I guessed we would have to do. We hopped in our truck and started driving. Enroute, Prime Time phoned us again to ask if we'd find our own way, then wanted to know if we still wanted our return reservation. (No thank you!)
I should add that when we got to LAX (at the time the driver had projected he *might* be able to make it to our house) we saw no signs of the terrible airport congestion described.
We definitely will not be using these folks again.
Posted by Google User on December 04, 2021 on Google
Called the driver Edvard at the time of my pick up and he said he was still an hour away. We would miss our flight so I told him not to come. He called back 30 minutes later and said he was on his way. I told him again not come to my house. I do not think he was ever driving because he turned off his tracking of the car. He was extremely rude. All the reviews are true. DO NOT BOOK EVER.
Posted by Rachel Mathew on November 14, 2021 on Google
Do not use this service!!! They left me and my family stranded at LAX. I would give them less stars if I could. After verifying my reservation, getting to the shuttle area, I found no driver! I called their customer service and they said that my driver had been reassigned and a new driver was on his way and they would call me back with the details. 15 minutes and no call later, I checked my status on thier app and found that my reservation and ride had been cancelled! I called again and they said I would have to find another way home and hung up on me. After I called back yet again and told them that I would give them a bad review, the dispatcher called me to say how sorry they were. When I asked how I was supposed to get home, she hung up on me again! Basically they cancelled my ride to send their driver on a more lucrative fare. Use at your own risk.
Posted by Mike Tarr on October 02, 2021 on Google
Don't use this company! I wanted a legit shuttle service where I would feel comfortable making reservations to travel from and back to LAX. I didn't want to use Uber so I made the reservations. They picked me up from LAX no problem, then came time for the return trip. They didn't pick me up from the hotel when it was time... I called the driver with the # provided after he was late, no answer. Called the company who told me SORRY and they didn't have anyone else they could send! No other drivers! I had a plane to catch and they just left me, YOU CAN'T DO THAT TO PEOPLE! 0 stars, bad company! I prepaid with a good tip too. What a bummer deal!
Posted by B T on August 08, 2021 on Google
I was very nervous about using this company after reading the reviews. I had already paid for a round trip to and from the airport. A lot of the reviews say they don’t show up so I scheduled the pick up a half hour earlier than needed just in case we had to drive ourselves to the airport. I was so relieved to see the driver had arrived early. He was great. I was so happy and he showed us where we should go to be picked up at the airport when we came home. I got an email the day we were flying home stating where we needed to go when we landed to meet the driver. I was relieved. Our plane was supposed to land at 11:20pm but was delayed 1/2 hour. When we landed I checked my email to see if the driver knew our flight was late. I was shocked to see an email at 10;45pm stating that the reservation was cancelled because there were no available drivers and I would be refunded. What??!! I am stranded at LAX at midnight with 2 kids under the age of 10 and I’m 60 miles away from the airport. I called them and they said I would have to find other transportation. The fact that I had made the reservation a week and a half earlier meant nothing. PLEASE do not use this company unless you have a solid back up plan and like to live on the edge. There’s no way they can stay in business. The reviews are accurate. This company is horrible.
Posted by Katie Foster on July 19, 2021 on Google
