Choose Prime Time Shuttle Long Beach for Efficient Travel
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Did You Know?
Prime Time Shuttle Long Beach as the best transportation service in town, with an on-time guarantee and affordable travel rates. You can travel in comfort knowing there will be no surge fees or weekend rates at the end; Prime Time Shuttle Long Beach knows how to make transport affordable for everybody! Since 1984, Prime Time Shuttle Long Beach has helped over 21 million passengers reach their destination, which means you know you can rely on their service to get you to the airport on time. Forget Uber or Lyft, Prime Time Shuttle Long Beach is the best way to travel. In addition, this ride-share shuttle will allow you to save money by travelling with others, as well as saving the environment. Does it get much beter than Prime Time Shuttle Long Beach?
Customer Reviews
Wow what a sham of a company, made a reservation they confirmed and even texted me an hour before to remind me. Well 30 minutes after the driver was supposed to be here they don’t even have a driver for me! Forced me to pay $50 on an Uber and wait a half hour. They need to be shut down
Posted by John Smith on June 28, 2020 on Google
It is a scam they are CROOKS!!! We were a family of 8 with 3 small children. We arrived at 10:25 LAX headed for Disneyland. Our driver left us at the airport. Called the driver who told us he was 45 minutes away and refused to return. Called PT and was told our pickup time was 9:30 and the driver waited an hour and a half. 9:30+1:30=11:00 NOT POSSIBLE we called him at 10:25. Explained if he was 45 minutes away at 10:30 he had to have left at 9:45. They refused to send another shuttle and STOLE our money refusing us a refund. We had paid in advance. Had to rent a car. The wonderful people at the car rental understood our problem because they knew of PT horrible practices, we were not the first they had done this too. Other airport works told us they thought PT had been ban from the airport. DO NOT LET THEM RIP YOU OFF STAY FAR AWAY FROM PRIME TIME SHUTTLE.
Posted by Mark Ceccoli on March 09, 2020 on Google
I booked private shuttles to take us to and from LAX to Disneyland. Both times the drivers arrived on-time, and were friendly. The vans were clean, and one had a tv in it so my kids could watch a movie for the drive. My only complaint was that one van didn't have latches for my kids' car seats but that wasn't a huge deal. I would definitely book again next time. It was about the same cost as if we had rented a car and had to pay for parking at the hotel, but we didn't have to deal with driving or getting and returning a rental van.
Posted by Holly Moran on February 10, 2020 on Google
If I could post zero stars I would have. There were 8 of us and we made and paid for reservations 3 months in advance for going to the Port of Los Angeles and picking up a week later from there. On the ride there, the shuttle was on time, but was dirty and smelled of smoke. On the return, we had a pick up time of 9:30. When they didn't arrive we called and were told that the shuttle broke down and they were sending another. they didn't call or text us, we had to find out by waiting and finally calling them. After over 1/2 hour and no shuttle, we called again and after about 15 minutes on the phone we were told that no one was coming and we should find our own transportation. We fortunately found another shuttle service to take us home. NEVER WILL USE PRIMETIME AGAIN.
Posted by Renay K on January 29, 2020 on Google
Rep was slow and easily distracted. With no reservation, the rep had no way of taking a credit card. All he could do was text a dispatcher and send pics of my card. So much for payment security. Also, 4 drivers were standing around with no sense of urgency. After 20 minutes of lousy customer service and a billing address question, they said they would have to start over. I gave up and took a taxi. The taxi had no problems and handled my ride immediately.
Posted by Dale Marlowe on January 29, 2020 on Google
Prime Time get a 1 only because the review will not accept a zero. This company should not be in business. Last weekend I used them (used at the last minute due to Super Shuttle going out of business) to go to and from LAX and Long Beach.
Check in at LAX was relatively quick and then the wait began. Despite having a reservation there were no cars available (apparently vans can no longer utilize LAX). 45 minutes after my check in I was fortunate enough to have someone going to Long Beach share his ride (with the consent of the driver).
The return the next day was brutal. Prime Time set my pick up at 1615 hrs. At 1635 I called them for an update on driver. I was told 15 minutes. After 20 minutes had lapsed I called them back. This time they had trouble finding the reservation but eventually did and advised me it would be 20 minutes. To no ones surprise the car still did not arrive which resulted in another call with the stock '20 minutes' response.
By now there were 4 of us, all waiting to go to LAX, all for a 1615 pickup. All called and were given arrival times ranging from 20 minutes to 5 minutes. At 1725 the driver finally arrived and we tried to re-enact the Grand Prix of Long Beach.
We topped out @ 90 mph on the freeway and spent most of the ride under hard braking, accelerating and lane changes.
Despite making it to the airport in time to catch our flights I have absolutely nothing good to say other than we did not die!
This company should have its licence revoked.!
Posted by Evan Graham on January 27, 2020 on Google
We booked them for transportation from LAX to our hotel in Long Beach, and then from the Carnival Long Beach Cruise terminal back to LAX. The first trip, we were never assigned a driver, and then finally after waiting 45 minutes, a guy who had been waiting there for his passengers for about 20 minutes, gave us a ride.They seemed very unorganized on our first trip and left us with a sour feeling towards their service, but figured we would still give them a chance for our return trip. When it came to pick up from the cruise Terminal, they assigned us a pick up time of 10:50am, when our flight is scheduled for 2:10. We were not able to choose a pick up time. They assign it for you, and apparently you can not change it We tried to chat and call to see if we could get an earlier ride as one, we would have had to wait outside for 3.5 hours, and two didn't feel like we would make our flight in time with our scheduled pick up time, and then drive time. They claimed to have absolutely no way to get us an earlier ride, but "guaranteed" we would still get there on time. We asked if they could guarantee they would be there right at 10:50, like scheduled, and they couldn't. Also they said we could have to wait up to 45 minutes before leaving, for other passengers. So therefore they couldn't guarantee anything! When we then asked to cancel, they told us we couldn't get a refund, that we needed to cancel at least 6 hours before our scheduled pick up time. That would mean, when we were in international waters, with no phone service, and asleep at 2:50am, we would have already had to know they weren't going to be reliable, or even care to try to get us to our flight in plenty of time. The driver we had on the first trip was nice, and we felt safe, but their customer service has much to be improved on!
Posted by Courtney Erickson on January 23, 2020 on Google
'Curbside' ad misrepresented! Use at your own risk if you're counting on curbside pickup!
I booked a private van for **CURBSIDE** pickup at LAX Arrivals knowing that we will have 3 small children and 1 elderly with me and my wife, approximately 1 week before our arrival date. Along with our 7 pieces of luggage, it would be logistically difficult for all of us to jump on a shuttle to go to the LAX ground transportation waiting area. Turns out, Prime Time Shuttle only has a few drivers who have permits to go into LAX Arrivals and do the curbside pickup. Most of their drivers only do pickups where you ask--at the GROUND TRANSPORTATION AREA that's where! There were no permitted drivers at the time of our arrival so our only option, according to the Prime Time rep on the phone as we waited outside the arrival gate, is to go to the waiting area by hopping on a shuttle! When I asked the rep to get me a manager--no manager was available. I asked for a return phone call from management so I can voice my frustrations--no return phone call was made. I don't understand how Prime Time remains in business with these ridiculous practices. I will NEVER use their services again.
Posted by Rico Magsipoc on January 14, 2020 on Google
They were a hour and a half late picking us up for our flight. THE TRIP BACK WAS WORSE. After waiting at the LAX pick up area for 30 minutes and leaving two messages on their voicemail, we finally got a representative on the phone who told us they didn't have a driver for us. They left us out in cold after midnight to fin for ourselves. It took 6 minutes for Uber to pick up after I booked with them.
Posted by Jeff Ragan on December 29, 2019 on Google
