Choose Prime Time Shuttle Long Beach for Efficient Travel
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Simple and Quick Reservations Online, Phone or Mobile Device.
Book SuperShuttle and other Low Cost transportation providers.
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Our rates match or beat any other website.
Did You Know?
Prime Time Shuttle Long Beach as the best transportation service in town, with an on-time guarantee and affordable travel rates. You can travel in comfort knowing there will be no surge fees or weekend rates at the end; Prime Time Shuttle Long Beach knows how to make transport affordable for everybody! Since 1984, Prime Time Shuttle Long Beach has helped over 21 million passengers reach their destination, which means you know you can rely on their service to get you to the airport on time. Forget Uber or Lyft, Prime Time Shuttle Long Beach is the best way to travel. In addition, this ride-share shuttle will allow you to save money by travelling with others, as well as saving the environment. Does it get much beter than Prime Time Shuttle Long Beach?
Customer Reviews
Do not use this service!!! They left me and my family stranded at LAX. I would give them less stars if I could. After verifying my reservation, getting to the shuttle area, I found no driver! I called their customer service and they said that my driver had been reassigned and a new driver was on his way and they would call me back with the details. 15 minutes and no call later, I checked my status on thier app and found that my reservation and ride had been cancelled! I called again and they said I would have to find another way home and hung up on me. After I called back yet again and told them that I would give them a bad review, the dispatcher called me to say how sorry they were. When I asked how I was supposed to get home, she hung up on me again! Basically they cancelled my ride to send their driver on a more lucrative fare. Use at your own risk.
Posted by Mike Tarr on October 02, 2021 on Google
Don't use this company! I wanted a legit shuttle service where I would feel comfortable making reservations to travel from and back to LAX. I didn't want to use Uber so I made the reservations. They picked me up from LAX no problem, then came time for the return trip. They didn't pick me up from the hotel when it was time... I called the driver with the # provided after he was late, no answer. Called the company who told me SORRY and they didn't have anyone else they could send! No other drivers! I had a plane to catch and they just left me, YOU CAN'T DO THAT TO PEOPLE! 0 stars, bad company! I prepaid with a good tip too. What a bummer deal!
Posted by B T on August 08, 2021 on Google
I was very nervous about using this company after reading the reviews. I had already paid for a round trip to and from the airport. A lot of the reviews say they don’t show up so I scheduled the pick up a half hour earlier than needed just in case we had to drive ourselves to the airport. I was so relieved to see the driver had arrived early. He was great. I was so happy and he showed us where we should go to be picked up at the airport when we came home. I got an email the day we were flying home stating where we needed to go when we landed to meet the driver. I was relieved. Our plane was supposed to land at 11:20pm but was delayed 1/2 hour. When we landed I checked my email to see if the driver knew our flight was late. I was shocked to see an email at 10;45pm stating that the reservation was cancelled because there were no available drivers and I would be refunded. What??!! I am stranded at LAX at midnight with 2 kids under the age of 10 and I’m 60 miles away from the airport. I called them and they said I would have to find other transportation. The fact that I had made the reservation a week and a half earlier meant nothing. PLEASE do not use this company unless you have a solid back up plan and like to live on the edge. There’s no way they can stay in business. The reviews are accurate. This company is horrible.
Posted by Katie Foster on July 19, 2021 on Google
If I could give a 0 I would. We scheduled to use them 2 weeks in advance to pick us up from LAX. I followed the directions they gave me. I never received a text that my driver was coming so I called to check the status. After being on hold for 10 minutes I get told we cancelled your ride and refunded you. You need to find other transportation. I’m standing outside with
My children at 8pm cold and tired. So unprofessional, we will never use them again. Ever.
Posted by Jennifer Reed on July 03, 2021 on Google
I can confirm that Prime Time Shuttle is as bad as these one star reviews that I'm seeing say they are. I booked by phone and the person I talked to was playing games with me; making me repeat everything over and over ..... I had to spell the name "Mike" 3 times for him. Then he failed to send me a confirmation email. So I went to their site and used the live help feature. After making me wait about 25 minutes, she did send me the email. I found out they have added a $20 "Pickup fee" to the already high price of $54 ...... now it's $74. Turns out that's for "placard service" where the driver holds your name up on a sign. Unbelievable. I never asked for that. I think they're giving me a refund, but I can guarantee you this will be the last time
Posted by Mike Britt on June 29, 2021 on Google
If I could give less stars I would. We booked in advance and had to call to find out our shuttle was 2 hours away stuck in traffic. We had to cancel and book 2 ubers for a large party of 5 people with 10 suitcases. Worst company ever! Do not use! Thank goodness we were going to leave super early now we will be right on time for air flight!
Posted by Katrina Moreno on June 21, 2021 on Google
I would like to share my experience with this company Actually I would give them below zero because they deserve it and they are not professional .
Two weeks ago I made my reservation to LAX
drop off for International flight ,I got the confirmation after I paid my due. And I got another confirmation a day before of the departure,
at The pick up time ,supposedly @11am 3 hours before my flight.
Imagine this creatures 10 minutes before 11 called me and told me they don’t have a Shuttl to pick me up and I have to find my self.
Posted by Wael Obeid on June 21, 2021 on Google
WORST COMPANY EVER!!! Don’t waste your money. I had scheduled Prime Time three weeks prior to our vacation to be picked up at 3:15 a.m. on Sunday morning so we would be at the airport by 6:00 a.m. I received an email at 4:30 p.m. on Saturday (the day before we were scheduled to leave) letting me know that they were canceling our reservation. When I called the company to confirm, they lied and told me that they had tried to contact me to let me know. I really wish I had read all the horrible reviews prior to booking them. I definitely learned my lesson.
Posted by Wendy Phillips on June 13, 2021 on Google
I would rate them ZERO! I booked the shuttle 3 weeks in advanced for a 5 am pickup to LAX. The driver didn’t show up and never answered his phone. We ended up missing our flight. NEVER USE This company. They are unprofessional!!!!
Posted by Suzanne T. on May 20, 2021 on Google
