Choose Prime Time Shuttle Long Beach for Efficient Travel
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Simple and Quick Reservations Online, Phone or Mobile Device.
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Our rates match or beat any other website.
Did You Know?
Prime Time Shuttle Long Beach as the best transportation service in town, with an on-time guarantee and affordable travel rates. You can travel in comfort knowing there will be no surge fees or weekend rates at the end; Prime Time Shuttle Long Beach knows how to make transport affordable for everybody! Since 1984, Prime Time Shuttle Long Beach has helped over 21 million passengers reach their destination, which means you know you can rely on their service to get you to the airport on time. Forget Uber or Lyft, Prime Time Shuttle Long Beach is the best way to travel. In addition, this ride-share shuttle will allow you to save money by travelling with others, as well as saving the environment. Does it get much beter than Prime Time Shuttle Long Beach?
Customer Reviews
I was very nervous about using this company after reading the reviews. I had already paid for a round trip to and from the airport. A lot of the reviews say they don’t show up so I scheduled the pick up a half hour earlier than needed just in case we had to drive ourselves to the airport. I was so relieved to see the driver had arrived early. He was great. I was so happy and he showed us where we should go to be picked up at the airport when we came home. I got an email the day we were flying home stating where we needed to go when we landed to meet the driver. I was relieved. Our plane was supposed to land at 11:20pm but was delayed 1/2 hour. When we landed I checked my email to see if the driver knew our flight was late. I was shocked to see an email at 10;45pm stating that the reservation was cancelled because there were no available drivers and I would be refunded. What??!! I am stranded at LAX at midnight with 2 kids under the age of 10 and I’m 60 miles away from the airport. I called them and they said I would have to find other transportation. The fact that I had made the reservation a week and a half earlier meant nothing. PLEASE do not use this company unless you have a solid back up plan and like to live on the edge. There’s no way they can stay in business. The reviews are accurate. This company is horrible.
Posted by Katie Foster on July 19, 2021 on Google
If I could give a 0 I would. We scheduled to use them 2 weeks in advance to pick us up from LAX. I followed the directions they gave me. I never received a text that my driver was coming so I called to check the status. After being on hold for 10 minutes I get told we cancelled your ride and refunded you. You need to find other transportation. I’m standing outside with
My children at 8pm cold and tired. So unprofessional, we will never use them again. Ever.
Posted by Jennifer Reed on July 03, 2021 on Google
I can confirm that Prime Time Shuttle is as bad as these one star reviews that I'm seeing say they are. I booked by phone and the person I talked to was playing games with me; making me repeat everything over and over ..... I had to spell the name "Mike" 3 times for him. Then he failed to send me a confirmation email. So I went to their site and used the live help feature. After making me wait about 25 minutes, she did send me the email. I found out they have added a $20 "Pickup fee" to the already high price of $54 ...... now it's $74. Turns out that's for "placard service" where the driver holds your name up on a sign. Unbelievable. I never asked for that. I think they're giving me a refund, but I can guarantee you this will be the last time
Posted by Mike Britt on June 29, 2021 on Google
If I could give less stars I would. We booked in advance and had to call to find out our shuttle was 2 hours away stuck in traffic. We had to cancel and book 2 ubers for a large party of 5 people with 10 suitcases. Worst company ever! Do not use! Thank goodness we were going to leave super early now we will be right on time for air flight!
Posted by Katrina Moreno on June 21, 2021 on Google
I would like to share my experience with this company Actually I would give them below zero because they deserve it and they are not professional .
Two weeks ago I made my reservation to LAX
drop off for International flight ,I got the confirmation after I paid my due. And I got another confirmation a day before of the departure,
at The pick up time ,supposedly @11am 3 hours before my flight.
Imagine this creatures 10 minutes before 11 called me and told me they don’t have a Shuttl to pick me up and I have to find my self.
Posted by Wael Obeid on June 21, 2021 on Google
WORST COMPANY EVER!!! Don’t waste your money. I had scheduled Prime Time three weeks prior to our vacation to be picked up at 3:15 a.m. on Sunday morning so we would be at the airport by 6:00 a.m. I received an email at 4:30 p.m. on Saturday (the day before we were scheduled to leave) letting me know that they were canceling our reservation. When I called the company to confirm, they lied and told me that they had tried to contact me to let me know. I really wish I had read all the horrible reviews prior to booking them. I definitely learned my lesson.
Posted by Wendy Phillips on June 13, 2021 on Google
I would rate them ZERO! I booked the shuttle 3 weeks in advanced for a 5 am pickup to LAX. The driver didn’t show up and never answered his phone. We ended up missing our flight. NEVER USE This company. They are unprofessional!!!!
Posted by Suzanne T. on May 20, 2021 on Google
My flight changed in the middle of the night when i am sleeping. the new scheduled does not allow me to get to the airport on time. I cancelled the reservation as soon as I was aware of the change, 2 hours before my reservation and they get to keep my money!! $70. I am a single mother working two jobs to get medical treatment and this is how I am treated. Shame on you.
Posted by Alta Kokochak on February 18, 2021 on Google
If I could give them 0 stars I would. We made a reservation for a shuttle van and were last minute given a SUV. I called customer service and was told the reason for that was due to them no longer having shuttle vans available yet they are still advertising them. I am furious because they are misleading customers to believe they paying for a specific service and then given anything they want last minute. Last year they never sent out a driver and I had to wait an hour at LAX until they dispatched one. When I arrived at LAX I was on the phone waiting for customer service for an hour. They never picked up so I had to contact them thru chat. Horrible service year after year and never again will they have my service again.
Posted by Morales Maricela on December 28, 2020 on Google
