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Customer Reviews
Had our disembarkation date from our ship changed. Confirmed our new date and time to pick us up from the overseas passenger terminal. Bus didn’t show up at the agreed time so we had to contact them. The person on the phone said the bus was stuck in traffic. Fair enough as there is a lot of traffic trying to get in. Two buses arrived. One was booked as a private transfer for a group of 8. The other bus had approximately 20 people attempting to get onto it. It only holds 9 people. There was no organization. We ended up catching the train instead as it would take too long to wait. Complete waste of money and very poor service.
On a side note, the driver who took us from the airport was terrible. Weaving in and out of traffic and kept cutting the corners and mounting the kerb. Also leaving braking to the very last second and having to put them on very hard to stop.
Do yourself a favor, either take the train which is a much better service or hire a private transfer. Wouldn’t recommend this service to anyone.
Posted by David Osborne on March 18, 2020 on Google
Girls in desk area good, staff person at pickup area very nice. BUT driver was not good and very ignorant. People on his shuttle bus asked for him to drop us off first, he pretended not to hear even though he was asked several times and then he acknowledged heard.
Your worker cost us our holiday, we missed the cut off by 5 mins so we are out of pocket $2000 + your fee of $36. Would not recommend or touch this business with a 10 foot pole.
Posted by Kim Riches on March 11, 2020 on Google
Not Happy. Turned up 5 minutes before departure to find that even though we had reserved seats the bus was full and we were told we had to wait for the next bus. The next one would be here in 10 minutes. It took at least 15. What use is booking if the don’t honour reservations? Great service when the bus arrived, but now I have to rush at the other end to make my connection.
Posted by Heather Kleinig on March 01, 2020 on Google
Its actually a very good ride service. We picked it up from Sydney Airport to Sydney central and a return ticket as well for like 34AUD. The door to door pickup and drop off service is really good with almost same rate as for the train tickets. May be even less if you are not staying near the train station or not staying in the central Sydney
Posted by Ankit Kachchhi on January 08, 2020 on Google
Booked an economy private car transfer from Sydney Domestic to Woolloomoo. Ticket issued at the airport counter at 5:06pm on 30/12. They couldn't say how long the car would take to arrive. After going back to the counter at 5:30 I was told it would be here by 5:50. Now 6:10 pm and we are catching a taxi.
Posted by John Scott on December 30, 2019 on Google
The reason we chose this service is because their desk is strategically located at the exit door of the Sydney Airport. I would recommend moving on and finding any other cab service. Their shuttle in to the city was packed to the brim. 11 passengers. 2 sitting up front. It took us 90 minutes to get dropped to a location in the city which was 17 minutes away on Google Maps. It was an uncomfortable ride to say the least made worse by the jerky rash driving. We made the mistake of pre-booking our return journey with them as well because we were yet to experience their service. The pick up arrived 25 minutes late. The luggage was placed without care and as a result suitcases kept falling down in the boot. Their helpline number was also a mess. I tried calling them about a dozen times and they only picked up on my last few attempts. Don't ruin your trip to this beautiful city by choosing this service.
Posted by akshayshankar17 . on December 17, 2019 on Google
The reason we chose this service is because their desk is strategically located at the exit door of the Sydney Airport. I would recommend moving on and finding any other cab service. Their shuttle in to the city was packed to the brim. 11 passengers. 2 sitting up front. It took us 90 minutes to get dropped to a location in the city which was 17 minutes away on Google Maps. It was an uncomfortable ride to say the least made worse by the jerky rash driving. We made the mistake of pre-booking our return journey with them as well because we were yet to experience their service. The pick up arrived 25 minutes late. The luggage was placed without care and as a result suitcases kept falling down in the boot. Their helpline number was also a mess. I tried calling them about a dozen times and they only picked up on my last few attempts. Don't ruin your trip to this beautiful city by choosing this service.
Posted by akshayshankar17 . on December 17, 2019 on Google
For a friendly, punctual and efficient journey from the airport to Sydney centre, I’d recommend using anyone else.
10 minutes lasts an hour, the driver spends as much time shuffling receipts as he is does driving and the whole experience was terrible.
If there are 2 or more of you just get an Uber, essentially avoid at all costs.
Posted by Matt M on December 15, 2019 on Google
For a friendly, punctual and efficient journey from the airport to Sydney centre, I’d recommend using anyone else.
10 minutes lasts an hour, the driver spends as much time shuffling receipts as he is does driving and the whole experience was terrible.
If there are 2 or more of you just get an Uber, essentially avoid at all costs.
Posted by Matt M on December 15, 2019 on Google
