The fact that Amanda Ozdemir, a high ranking employee or owner of this company, posted a 5 star review of her "experience" should give you ample warning about the integrity of this organization. The photos show the damage one of their "professional" drivers inflicted on my lawn. I don't believe it was malicious, just incredible incompetence.
Over the past 2 months, I have left no fewer than 5 messages for the owners and have spoken to Janet the Office Manager 4 times. I have emailed the owner, Janet and "passenger" Amanda 3 times asking for an explanation and reasonable compensation for the damage. "Only the owner" can make those decisions repeats Janet (the lackey?), but the owner has not had even the common decency to return my calls or address my request for reimbursement, let alone apologize. Blowing off valid and documented complaints is just not acceptable for any ethical business. This is an example of very shabby treatment for what was a very loyal client. Until now, I used the service very frequently for transportation to/from Newark airport for business and pleasure. Yes, other companies were cheaper and some of this company's drive rs would try to solicit my business privately for a much lower cost "off the books". I continued to book through the official means because I had used them for over 15 years. But obviously my loyalty to them was insignificant. Expand your Google search past this site or use Uber... it will be cheaper and better...that's what I'm doing.
10 October 17