Our experience with premier transportation was top notch. Our driver, Bill, was kind and attentive and took great care of all our guests. The company confirmed all details over the phone and via email and were so helpful with changes due to covid19. We absolutely recommend premier transportation!
Posted by
Taylor Hoffmann - Subjack
on October 20, 2020
on Google
Don't do business with Premiere Transportation. My fiancee and I had our wedding canceled in April due to the COVID pandemic. We were going to use Premiere Transportation to shuttle our guests from our venue in Albany back to the hotel. When I called and tried to recoup our deposit of $300 the Vice President David Ericsen was extremely rude, flippant, and unprofessional on the phone with me.
The most I could get from him was a year-long extension before our deposit would expire, and even that seemed to be like pulling teeth. I explained to Mr. Ericsen that we don't even know if we will have a wedding a year from now, due to our venue being unavailable and the ongoing pandemic. Mr. Ericsen told me my deposit was non-refundable, even considering there was a state-ordered shut-down mandated by the governor of New York (This was at the beginning of April at the peak of the COVID scare in NY).
Mr. Ericsen wasn't hearing any of my concerns and became very unprofessional on the phone, even hanging up on me multiple times. I called him back and asked him to please to stop hanging up and yelling at me, and also to refund the deposit and do the right thing, I also asked him if deposits are held onto, until the date of the contract being executed, and he quipped: "I don't know, money comes in, money goes out".
I tried everything here, asking Vice President Ericsen to please return our deposits, My fiancee and I are two essential workers that worked during the entire pandemic.....he didn't care. He said that he could have performed the service that night and that we were canceling, I expressed to him that it would be illegal to perform this service that night because of the state-issued shutdown, he didn't care.
So I thought everyone should know what kind of business they are and some of their values. It seems their reputation is worth about $300, quite shameful. It's of note here that my venue, florist, photographer, DJ, and hotel have all graciously returned our deposits from our canceled wedding.
I will be taking David Ericsen and Premiere Transportation to small claims court and filing paperwork in the next week.
Posted by
Daniel Semione
on August 13, 2020
on Google
Before I began employment with Premiere Transportation as a CDL Driver, I was a shuttle fleet manager for another Shuttle service.
I am more than impressed Not only with the management and staff but the fact that the owner is on site and has on site mechanics as well as on site vehicle cleaners in which my previous employer did not have!
I am very proud to drive Premiere vehicles as they are ALWAYS cleaned and maintained daily.
At Premiere you’re not just an employee, you’re family!
Awesome vehicles, management and just a GREAT place to work!
Thank you Premiere
Posted by
Sandra Rowe
on July 05, 2020
on Google
HORRIBLE! TERRIBLE!! DO NOT USE THIS COMPANY!!!
I booked a bus for our daughters birthday party. The driver had NO CLUE where anything was! Looked more at the GPS then the road!! Which was partially the reason why he was an AWFUL DRIVER!! Pounded on the gas, and then HARD BRAKING! My husband had to sit in the front seat half the time to give directions. Then without even telling us or contacting us they CHARGED OUR CARD an ADDITIONAL FEE saying we ran over a half hour of our extended time which we booked from 5-9pm and were dropped off at our house at 8:23pm. We were promised a driver who knew the area but got a BRAND NEW DRIVER WHO DIDN'T KNOW THE ROADS. It was suppose to be a chill ride but it felt like he was racing from one place to the next!! I WILL NOT USE THIS SERVICE AGAIN IN THE FUTURE!!
Posted by
CHEERFIT GIA
on February 18, 2020
on Google
Drive is okay. The people just put their suitcases and sat wherever they wanted despite the driver saying not to do so. Better enforcement of rules is needed. Also a car phone (not a cellphone) kept ringing during the drive which was not picked up and noisy. Not much space per person. If you are tall or a large person this will be tough.
price is high for a 3 hour drive. I do not like that they do not pay their driver enough and put a sign in the bus saying "gratuity is not included" especially with such huge margins... $65/person for a drive to JFK and they have 10 people in the van. After I spend $130 for 2 people for a drive, last thing I want to hear is a request for even more money. They are making like ~$500 for each drive. Huge margins. I think they can afford to pay their driver enough and not need a sign asking for a tip or at least offer a cheaper ride. Someone should start their own business to compete on price with these guys and pay their drivers better.
I still give 4 stars because the car is clean, and they do seem to drive safely.
Posted by
Semih D
on September 12, 2019
on Google
Drive is okay. The people just put their suitcases and sat wherever they wanted despite the driver saying not to do so. Better enforcement of rules is needed. Also a car phone (not a cellphone) kept ringing during the drive which was not picked up and noisy. Not much space per person. If you are tall or a large person this will be tough.
price is high for a 3 hour drive. I do not like that they do not pay their driver enough and put a sign in the bus saying "gratuity is not included" especially with such huge margins... $65/person for a drive to JFK and they have 10 people in the van. After I spend $130 for 2 people for a drive, last thing I want to hear is a request for even more money. They are making like ~$500 for each drive. Huge margins. I think they can afford to pay their driver enough and not need a sign asking for a tip or at least offer a cheaper ride. Someone should start their own business to compete on price with these guys and pay their drivers better.
I still give 4 stars because the car is clean, and they do seem to drive safely.
Posted by
Semih D
on September 12, 2019
on Google
I had the pleasure of working with Kristian to arrange transportation to/from our rural Adirondack town and JFK for international flights. She was knowledgeable, helpful and delightful to work with...promptly returning calls and emails, making suggestions, etc. In fact, every contact I had with the Premiere staff was excellent. I'm telling ALL of our friends. Premiere is definitely the way to go.
Posted by
Anita Abrams
on July 30, 2019
on Google
Having to call your limo company while standing in your wedding dress waiting around for them is definitely NOT what you want to be doing on your wedding day. When I initially booked they accidentally double booked the vehicle I wanted (I understand that accidents happen but because I was not getting the vehicle I was promised I asked for some champagne to be thrown in for the inconvenience. I was promised that and it didn’t happen). The only reason I didn’t give 1 star is because the actual limos are clean and beautiful but the actual business is just a complete cluster.
Posted by
Alysia Griswold
on July 30, 2019
on Google
First heard of Premiere Transportation when the limo company I had originally booked stood me up. A travel agent buddy referred this company to me and ever since I have looked no further. Their customer service experience is like no other and more often go the extra mile to meet your needs. Drivers are extremely reliable, punctual and professional. Not only that but their vehicles are immaculate. Premiere has a fleet of limousines, busses, coaches, SUVs, sedans and hearses making them better prepared for any occasion. Came as no surprise upon discovering they also provide transportation for Albany Empire, their local arena football team. Without a doubt, they are the best at what they do.
Posted by
Yaw Agyei
on December 14, 2018
on Google
