I was given a quote on September 28, 2022 for one price it was clear in writing the size bus 56 Coach for a day trip to the Casino my times of departure from Fort Worth and time of departure from the Casino was acknowledged. I went to the Road Runner facility to pay for the trip up front and was told I was quoted to low and my new quote is $1608 which is $1000 more than my original quote that I was given in Email. This was very disappointing because I already put out fliers advertising my trip and collecting peoples money for the day trip to the Casino.
Posted by
Eat with Flipper T
on October 19, 2022
on Google
Roadrunner Charters rocks!!! We rented a charter to take our group to the Cowboys Thanksgiving Day and we had a great experience. We were dropped off right next to the stadium which was a big plus. For me, renting the charter was much better than wrestling with driving, parking and then walking miles to get to the stadium. Additionally, knowing that everyone in our group would return safely from the game was a worth the expense.
Posted by
Michael Conti
on October 03, 2022
on Google
We booked Roadrunner for my Bachelorette party, our wedding reception, AND also to grab friends and look at Christmas lights. We have used them 3+ times and every time they provide EXCELLENT customer service, safe travels, and a really great time! When we have a transportation need, we will always book Roadrunner.
Posted by
Kori Allen
on September 22, 2022
on Google
Great experience! Nothing like riding in style with these guys. I got to meet the General Manager and he was awesome as well. Keep it up!
Posted by
JD M
on September 22, 2022
on Google
best charter company i have worked with. we used them for our weeding, and my friend used them for his as well back in Feburary. drivers were great and always on time. the buses were exactly what they said they would be. highly recommended!
Posted by
Lucas Crabtree
on September 20, 2022
on Google
Casino trip was cancelled because bus broke down over halfway to casino. Passengers wanted to go on but Roadrunner decided to cancel trip because bus was needed for another trip tomorrow. If that was the case, then Roadrunner should reimburse everyone a fee for 4 hours and 30 minutes of our time wasted. AWFUL SERVICE. It is better to walk instead of using their service.
Posted by
Mike Smith
on July 31, 2022
on Google
These drivers have irresponsible driving skills and Very rude.
Posted by
Irene Rojo
on July 12, 2022
on Google
The problem began when we planned a trip. I sent a few dates I needed busses for and RR was able to accept one of them. RR sent my contract promptly but it was for the date they said they couldn’t do. I said “this destination is wrong”. They sent it again, but again with the wrong destination.
On the 3rd try they had the destination correct, but I failed to notice it was still for the times of the wrong destination. MY BAD. But still! Cmon!!
So, on the day of the trip one bus arrived 30 minutes late which had us leaving 40 min later than we’d planned. At our destination the busses got separated (RR busses don’t travel together!) and one arrived 20 min later than the other.
Our return time was 3 hours earlier than we’d planned (because they failed to transfer the correct times when they’d sent the wrong destination twice!). But we were so mad we just stayed later than they were supposed to stay. The company called me telling me how we were putting THEM in an extremely difficult position. We just stayed.
On the return trip they took different routes and arrived home 20 min apart.
Don’t use ROADRUNNER
Posted by
David Ingram
on May 15, 2022
on Google
As a parent who is also in law enforcement our driver Lissette Esteves did a great job driving the bus. The charter bus took our students on a school trip 4/22/2022. I followed the bus on the out of town school field trip, she used blinkers and handled the bad traffic nicely. The students had a safe road trip because of Lissette Esteves. Thank you.
Posted by
pc pc
on April 23, 2022
on Google