Never again! I have used Super Shuttle many times before, especially for early morning pickups from my house, without problem.
Tonight, I sat at the airport for more than an hour. Three vans went by that weren't mine. All the drivers looked at my app and said he was in a nearby parking lot, about five minutes away.
Except he never moved. Ever. I have no idea what he was doing. I called the number (which they make really, really hard to find) to cancel the reservation and take a cab instead. That guy asked me to hold, and dumped me into a queue that just rang and rang and rang. I finally hung up, and called back. After sitting through their long ass intro discouraging you from calling, again, the guy finally showed up.
Honestly, I think he was asleep, and the call was to him. It woke him up, because right after that, the van started moving.
I'm exhausted, I've had a really long day of work and then travel. My phone was dying. I'm just done. Next time I'll just call a freaking cab.
02 August 17