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Customer Reviews
Called when no one picked us up. They said "sorry, there's a mechanical problem".
They didn't bother to inform us that the booking was cancelled. Told us to figure it out ourselves. Worst customer service ever.
Posted by Washington Lee on November 21, 2022 on Google
All of the low ratings are interesting. Despite those, we booked trips to and from LAX from/to Huntington Beach. Our plan was that if they didn't show up on time we would just call a Lyft ride. The driver to LAX was named Alex, I believe. He was on-time, polite, professional, a safe driver and a gentleman. From LAX we had a driver whose name I believe was Minh. Again, on-time, polite, a little hard to understand, a safe driver but a little on the fast side, and took "short-cut" directions quite well. My only "beafs" with the operation was that the booking agent was a bit on the "not-too-congenial" side and that they required cash and did not tell us that up-front, although in the end it did don't present a problem. The drivers were respectful and the cars were clean.
Posted by Daniel Pankratz on November 11, 2021 on Google
Cancelled our ride with no notification. Had to wait 40 minutes till I could speak to someone to find out what was happening. Customer service was useless.
Posted by Ashley Birrell on January 04, 2020 on Google
Plane was late, called many times and no answer. Finally got ahold of them and they said they have no drivers now, sorry. Terrible customer service. Ended up taking a taxi.
Posted by Adam Misner on November 23, 2019 on Google
Plane was late, called many times and no answer. Finally got ahold of them and they said they have no drivers now, sorry. Terrible customer service. Ended up taking a taxi.
Posted by Adam Misner on November 23, 2019 on Google
Just called me and cancelled the ride 35 minutes after the pickup time
Posted by Liam Cunningham on November 22, 2019 on Google
Poor communication, unprofessional appearance, older vehicle with no indication that it was infact from Super Shuttle. Not able to conduct business with a credit card. I got where I was going but not impressed.
Posted by Scot Taylor on October 05, 2019 on Google
Poor communication, unprofessional appearance, older vehicle with no indication that it was infact from Super Shuttle. Not able to conduct business with a credit card. I got where I was going but not impressed.
Posted by Scot Taylor on October 05, 2019 on Google
Initial ride was good. However, trying to retrieve a bag we left in the van has been the worst experience ever! Poor to NO customer service! A complete runaround! We can't even get an address for lost and found and it's been two days
Posted by Juavanna Johnson on July 07, 2019 on Google
