Los Angeles Harbor Shuttle Service

Your "reservation" online is not actually a reservation, even though you enter your flight information. It's only a pre-payment. You are not assigned to a van until you check in at the desk at the airport. Then, you are at the mercy of their van schedule, and not eligible for a refund unless the van is at least one hour late. This information is not on their website. You will not find it out until you call to ask why you're waiting thirty minutes for a shuttle that you "reserved."

Not very impressed with the service or communication.

I have taken super shuttle multiple times and have had so many rude or inappropriate drivers. There was also one occasion where the driver was driving so erratically I was concerned for me safety. There was also a time I paid for a meet and greet and instead of coming in the driver called me from the parking garage and made me come in there to him. I would not recommend super shuttle to anyone.

Ready at pickup point 10 mins before pickup time. Waiting 30 mins. Nothing. No word. Phone up Cust service. Terrible communication. Customer service rude. Canceled all travel with them for the future. Do not recommend at all if you need reliabilly.

I would give 0 if I could. The pickup time slot was 11:40-11:55. At 11:50 we could see the driver was over 20 minutes away. When we called they said he was "running late". We had a plane to catch at 1:15; with an expectation that the driver would arrive in the alotted time slot. We had to cancel the trip and pay for an uber instead. Save yourself the trouble and DO NOT BOOK SUPERSHUTTLE.

Driver spoke little english and not nice. The object is to pack as many people they can in a van for big profit. I was told she wont take credit card because I was downtown while others could? Made no sense. Took forever with all the dropoffs. You feel like cattle pretty much. Took an uber back to airport for the same price and had a whole car to myself. Ahhh.

Super shuttle was so great! We were picked up early and even after making a stop to pick up people that were late and hitting traffic he still got us there on time. He was super friendly! And we were happy to have a map sent to us letting us know where our driver was on the way to picking us up. We had been stressed about the shuttle at first because we had a horrible experience with Prime Time shuttle when we first got into Los Angeles. But Super Shuttle made us feel relaxed and taken care of!

Super Shuttle called 5 minutes before pick up and said that instead of a private van there would be two city taxis to pick us up. We didn't want to complain even though the point of getting one van was to have all 6 of us sit together. One taxi finally showed up 20 minutes later to take 3 of us, but the other never showed up. I was on hold for 15 more minutes with their customer service and then told that we should just call a taxi ourselves to get the rest of our group to LAX. My husband had to quickly get Uber or else he and my in-laws would have been late. I am disappointed about how Super Shuttle handled this and still have not received a response regarding Super Shuttle covering our Uber bill. Luckily, our trip home was better, although we had to wait at LAX for about 30 minutes.

Horrible. We were 8 people. I booked a non-stop shuttle and paied on app. When we arrived at their station, they let us wait for 1 hour. Afterwords, two yellow cabs came and the drivers said they are super shuttle's employees. They had my phone number and knew my name so we trusted them. We were repusested to ride separately. When my group rode on a cab, the driver told me to pay $130 because one of two drivers didn't get paid. I told him I paid on app but he didn't want to drive us so we went back to the airport and waited for more 30 min. Finally, a shuttle came but it was a share shuttle bacause they didn't have enough cars. That was a horrible night. I recomend you not to use this shuttle.

Took the super shuttle for a connection. They were 45 minutes late. Driver came to finally pick me up, confirms that he is there to pick me up and drives off from airport. He then turns around because he can't find me in his queue. He then drops me off at the same drop off point, wasting another 15 minutes of my time. I end up taking an Uber to get rid of the hassle. Lessons learned: Time sensitive appointments are not respected Make sure you confirm and re-confirm your pick up Take an über.

Horrible service.

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