Los Angeles Harbor Shuttle Service

Customer service=dismal, downright rude. (For me, drivers have always been great, tho) Arrived after 25 hours traveling yesterday, Friday afternoon and went to Supershuttle stand like I always do when I arrive in LA. The girl nearly rolled her eyes and looked so utterly annoyed because I didn't have a reservation. Supershuttle, if you do not want walk ups, please set your business up that way. I had been traveling with one bag and one small quiet dog in airline approved soft shoulder bag. She suggested that I would need to get a private van. I think $50 is enough to pay for a 45 minute shared van. Told her I never have done that, and she said she would see if the driver would agree to me me in a shared van??? Then I sit at the stand area for 40 minutes and she never again says another word to me. I was just too tired and disheartened to arrive home and have to deal with that terrible attitude. Finally, another pissed off customer told me she was going to Mission Viejo and that she would talk to her driver and persuade him to take me which she did 10 minutes later. Around this time, the service person left and her replacement also never said a word to me about if a driver was coming for me or when or if I would ever get to leave LAX. I have vowed to never use them before because this attitude is common at LAX Supershuttle. Last note, my driver was excellent, friendly, as usual for their drivers. I feel bad for these hard working drivers whose livelihood is dependent on the customer service at Supershuttle.

Your "reservation" online is not actually a reservation, even though you enter your flight information. It's only a pre-payment. You are not assigned to a van until you check in at the desk at the airport. Then, you are at the mercy of their van schedule, and not eligible for a refund unless the van is at least one hour late. This information is not on their website. You will not find it out until you call to ask why you're waiting thirty minutes for a shuttle that you "reserved."

Not very impressed with the service or communication.

I have taken super shuttle multiple times and have had so many rude or inappropriate drivers. There was also one occasion where the driver was driving so erratically I was concerned for me safety. There was also a time I paid for a meet and greet and instead of coming in the driver called me from the parking garage and made me come in there to him. I would not recommend super shuttle to anyone.

Ready at pickup point 10 mins before pickup time. Waiting 30 mins. Nothing. No word. Phone up Cust service. Terrible communication. Customer service rude. Canceled all travel with them for the future. Do not recommend at all if you need reliabilly.

I would give 0 if I could. The pickup time slot was 11:40-11:55. At 11:50 we could see the driver was over 20 minutes away. When we called they said he was "running late". We had a plane to catch at 1:15; with an expectation that the driver would arrive in the alotted time slot. We had to cancel the trip and pay for an uber instead. Save yourself the trouble and DO NOT BOOK SUPERSHUTTLE.

Driver spoke little english and not nice. The object is to pack as many people they can in a van for big profit. I was told she wont take credit card because I was downtown while others could? Made no sense. Took forever with all the dropoffs. You feel like cattle pretty much. Took an uber back to airport for the same price and had a whole car to myself. Ahhh.

Super shuttle was so great! We were picked up early and even after making a stop to pick up people that were late and hitting traffic he still got us there on time. He was super friendly! And we were happy to have a map sent to us letting us know where our driver was on the way to picking us up. We had been stressed about the shuttle at first because we had a horrible experience with Prime Time shuttle when we first got into Los Angeles. But Super Shuttle made us feel relaxed and taken care of!

Super Shuttle called 5 minutes before pick up and said that instead of a private van there would be two city taxis to pick us up. We didn't want to complain even though the point of getting one van was to have all 6 of us sit together. One taxi finally showed up 20 minutes later to take 3 of us, but the other never showed up. I was on hold for 15 more minutes with their customer service and then told that we should just call a taxi ourselves to get the rest of our group to LAX. My husband had to quickly get Uber or else he and my in-laws would have been late. I am disappointed about how Super Shuttle handled this and still have not received a response regarding Super Shuttle covering our Uber bill. Luckily, our trip home was better, although we had to wait at LAX for about 30 minutes.

Horrible. We were 8 people. I booked a non-stop shuttle and paied on app. When we arrived at their station, they let us wait for 1 hour. Afterwords, two yellow cabs came and the drivers said they are super shuttle's employees. They had my phone number and knew my name so we trusted them. We were repusested to ride separately. When my group rode on a cab, the driver told me to pay $130 because one of two drivers didn't get paid. I told him I paid on app but he didn't want to drive us so we went back to the airport and waited for more 30 min. Finally, a shuttle came but it was a share shuttle bacause they didn't have enough cars. That was a horrible night. I recomend you not to use this shuttle.

Took the super shuttle for a connection. They were 45 minutes late. Driver came to finally pick me up, confirms that he is there to pick me up and drives off from airport. He then turns around because he can't find me in his queue. He then drops me off at the same drop off point, wasting another 15 minutes of my time. I end up taking an Uber to get rid of the hassle. Lessons learned: Time sensitive appointments are not respected Make sure you confirm and re-confirm your pick up Take an über.

Horrible service.

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