Cancelled our ride with no notification. Had to wait 40 minutes till I could speak to someone to find out what was happening. Customer service was useless.
Posted by
Ashley Birrell
on January 04, 2020
on Google
Plane was late, called many times and no answer. Finally got ahold of them and they said they have no drivers now, sorry. Terrible customer service. Ended up taking a taxi.
Posted by
Adam Misner
on November 23, 2019
on Google
Plane was late, called many times and no answer. Finally got ahold of them and they said they have no drivers now, sorry. Terrible customer service. Ended up taking a taxi.
Posted by
Adam Misner
on November 23, 2019
on Google
Just called me and cancelled the ride 35 minutes after the pickup time
Posted by
Liam Cunningham
on November 22, 2019
on Google
Poor communication, unprofessional appearance, older vehicle with no indication that it was infact from Super Shuttle. Not able to conduct business with a credit card. I got where I was going but not impressed.
Posted by
Scot Taylor
on October 05, 2019
on Google
Poor communication, unprofessional appearance, older vehicle with no indication that it was infact from Super Shuttle. Not able to conduct business with a credit card. I got where I was going but not impressed.
Posted by
Scot Taylor
on October 05, 2019
on Google
Initial ride was good. However, trying to retrieve a bag we left in the van has been the worst experience ever! Poor to NO customer service! A complete runaround! We can't even get an address for lost and found and it's been two days
Posted by
Juavanna Johnson
on July 07, 2019
on Google
Initial ride was good. However, trying to retrieve a bag we left in the van has been the worst experience ever! Poor to NO customer service! A complete runaround! We can't even get an address for lost and found and it's been two days
Posted by
Juavanna Johnson
on July 07, 2019
on Google
Worst company! Waited for an hour for my ride at LAX & called multiple people and numbers only to be told no one was in the area. After an hour of trying to get a van, when I had paid extra for a solo ride, they said it would take another hour to get a driver. When I said forget it & just refund my money, he just said "good" and hung up. Unbelievable.
I wish I read the reviews before booking. Do yourself a favor and DO NOT USE!!!
Posted by
Sammy Saleh
on June 19, 2019
on Google