Customer service=dismal, downright rude. (For me, drivers have always been great, tho) Arrived after 25 hours traveling yesterday, Friday afternoon and went to Supershuttle stand like I always do when I arrive in LA. The girl nearly rolled her eyes and looked so utterly annoyed because I didn't have a reservation. Supershuttle, if you do not want walk ups, please set your business up that way.
I had been traveling with one bag and one small quiet dog in airline approved soft shoulder bag. She suggested that I would need to get a private van. I think $50 is enough to pay for a 45 minute shared van. Told her I never have done that, and she said she would see if the driver would agree to me me in a shared van???
Then I sit at the stand area for 40 minutes and she never again says another word to me. I was just too tired and disheartened to arrive home and have to deal with that terrible attitude.
Finally, another pissed off customer told me she was going to Mission Viejo and that she would talk to her driver and persuade him to take me which she did 10 minutes later. Around this time, the service person left and her replacement also never said a word to me about if a driver was coming for me or when or if I would ever get to leave LAX. I have vowed to never use them before because this attitude is common at LAX Supershuttle.
Last note, my driver was excellent, friendly, as usual for their drivers. I feel bad for these hard working drivers whose livelihood is dependent on the customer service at Supershuttle.
21 July 18