Never Miss Your Flight Again With Super Shuttle Phoenix

We have been using Super Shuttle for our trips to and from the airport for a number of years now. Great drivers, easy to make reservations and wonderful curb attendees. Everyone is dedicated to providing top service to the customer. Thank you Super Shuttle for making traveling a lot less stressful.

The last several times that I have used Super Shuttle I traveled with my dog and so I opted to pay for a van which only picked up me and my dog and didn't stop for anyone else. The extra money I paid for that service was so well worth it! In all instances, the drivers were so nice and helpful, loading and unloading my bags and my dog. Just really nice guys, very professional and courteous, knowledgeable about the airports and very helpful to me in being able to answer any questions I had about the airports, such as did they know where the dog yard was so that I could let my dog stretch and do his business before getting on the flight. I'll use Super Shuttle every time I need outside transportation to the airport.

Excellent organization and service! The waiting area was very easy to find and the person at the counter was very attentive. There was a 10-15 minute wait for the van to come, but once we were on our way, there were no problems. I would definitely use this service again out of PHX airport. I found the price to be very reasonable.

Seems like new more reasonable prices. The driver was great. Helpful and on time. She was also good at operating the vehicle.

Pick up at Sky Harbor was on-time, driver was helpful with bags, and friendly. Delivery to destination was timely and efficient. No complaints and will definitely use again.

In the age of modern ride sharing, Super Shuttle has carved out a nice little market for itself where others fall short. Not trusting the availability of an Uber at 3:30am in the far reaches of the suburbs for four adults and a baby, my family scheduled a shared Super Shuttle and it was perfect. The van was older but very clean, the driver prompt and courteous, and there was ample room for our sons car seat and luggage for four adults (a logistic that gave us fits on our Uber ride just a week prior) The website allowed you to see estimated arrival time and where specifically your shuttle is before picking you up which was a nice touch. Super shuttle has kept up with the competition, don’t hesitate to use them.

I recently received excellent service from Super Shuttle. They provide door-to-door service in clean vans.The driver puts my bags in the vehicle and then takes them out once at my destination. I book everything online and even receive a AAA discount. I selected the shared ride service for my return home from the airport and it was perfect. There were only 2 other passengers heading north to my home 37 miles away. Using this service the cost was just over $1/mile. I'm pleased and will use them again for my next trip!

Not so super. After getting bags and checking in online, received several text messages but none with a location for pickup. Contacted driver and raced to the designated door, bags in tow. Vehicle was there but driver says he's been reassigned and drives off. Waited another 20 minutes for a vehicle. This was supposed to be an exclusive ride, but all toll an extra hour has been wasted since stepping outside the terminal door. If getting home quickly is your priority, a taxi may be the better option.

I came into PHX terminal 2, which is not the "main terminal" of that airport. Someone told me that the super shuttle would take you to your door. I was staying with relatives. The super shuttle.main location is in terminals 3&4, where you can talk with the representative. So didn't see anyone around. Called their customer service, he read of instructions for where to stand when getting picked up at Terminal 2. A shuttle arrived, I asked the driver when they pulled up if I could get a ride with him. He explained I'd need to check in/reserve a spot (he was going west, I needed east) but that the next one would be along soon, gave him my cell phone# and he called in and let them know where I was going and where I'd be. I got a text confirming that they'd received this shortly after &'reminding me of the shuttle #. (Shared ride). The driver showed up maybe 15 minutes later, picked up myself and one other, then went to the other terminals to get the rest. Maybe 5 people in the van all told. Comfortable enough. Mine was a longer ride, Price is good. Driver was considerate, waited till I got to the door. Would definitely recommend, shared ride is ok.if you are not in a hurry.

Used again this AM for my wife. On time--clean and great driver. Love the tracker--it is great! If my wife loves a service then I know it is great. Curbside pick-up and driver loaded the suit case. Van #609---very nice lady!

UNBELIEVABLE! I HAVE BEEN USING SUPERSHUTTLE RELIGIOUSLY FOR YEARS. AT LEAST 12 TIMES A YEAR. NEVER HAVE I BEEN DISSATISFIED WITH THEIR SERVICE UNTIL TONIGHT. THE INDIVIDUAL CHECKING ME IN IS INCREDIBLY RUDE! HE FAILED TO FIND MY RESERVATION. HE HUMILIATED ME IN FRONT OF THE GATHERING OF INDIVIDUALS WAITING FOR SUPERSHUTTLE LOUDLY STATING I DID NOT HAVE A RESERVATION! AFTER CONTACTING MY HUSBAND FOR THE INFORMATION OF MY RESERVATION TO RELAY TO THIS MAN I HAVE NOW WAITED 50 MINUTES AND HE STILL HAS NO VAN NUMBER FOR ME! JUST UNBELIEVABLE

I will never ride super shuttle again. I waited for an hour for a ride from the airport and the customer service worker coming out curbside was so rude when I asked a question about estimated time! Better off just taking an Uber

They are THE WORST!!! Rent a car or take an Uber. 2 separate occasions I called ahead to confirm my reservation and both times it was confirmed. I get to Phoenix the lady at the curb side said their dispatch says they don't have our reservation. I spoke to the lady on the phone on my 2nd trip and instead of apologizing she acted like it was my fault!!! Screw them...ONLY THE ONE AT PHOENIX AIRPORT!!! They seriously need a lesson in customer service because these idiots have none.

Been in Phoenix 50 years. Am 80 years old. Was not told that SS no longer has curb agents. I was put on a van, then the driver told me I was on the wrong van and told to get off. The van I was put on was the number that another driver gave me. Not everybody uses Email/digital. Why wasn't I told at booking that there was no longer a Supershuttle presence on the curb at Terminal 4 ?The use of speech impaired agents at call centers is wrong. I cannot understand many and I'm sure they are sensitive to problems understanding.. Shouldn't take 30 minutes to make a reservation. Supershuttle was WAY better in the old days.

SuperShuttle was used this past Thanksgiving and the service was great. The request was for a wheelchair accessible van. The van driver was on time to and from the airport. The van driver knew how to care for people in wheelchairs. The van driver also drove the van with care. I will be using this service in the future.

This was the first time I tried the super shuttle. My pick up time was 1020pm to 1035pm my flight was at 1245am .super shuttle gives you the time window based on your flight. At 1045pm I found a number and called. I was a little paniced because i live so far away from the phx airport .i was put on hold while they looked up my reservation. Then I was told it was CANCELED! I was told the driver had closed out the reservation. I was offered a refund however that was not going to get me to the Airport. I was offered another driver however that would have taken 20 minutes and truthfully I already had lost all Faith. Luckly I called Lift they were there in 6 minutes cheaper that the shuttle. No-one else in the car to pickup or drop off. I will see if I actually receive my refund from super shuttle. I was told it will take 5 days however it took 5 minutes for them to charge my account. My suggestion super shuttle is a thing of the past uber of lift is the way to go. I will never trust super shuttle with my vacation plans again!

Went to Phoenix for the first time recently As someone who has some anxiety about being in new and unfamiliar places, Super Shuttle was great. When I got off my flight and 'checked in' via text, I got clear directions about where to go to find my ride. The van was waiting for me and got me to my hotel in Scottsdale quickly. When it was time to return to the airport to fly home, I was able to track the shuttle as it came to me. The price was much better than a Taxi. Will use these guys again if Im in the area.

Just witnessed a driver #631 cut of a semi truck not sure what this driver was doing but he almost cause a accident breaking and getting in a line with a semi truck right there!

Been in Phoenix 50 years. Am 80 years old. Was not told that SS no longer has curb agents. I was put on a van, then the driver told me I was on the wrong van and told to get off. The van I was put on was the number that another driver gave me. Not everybody uses Email/digital. Why wasn't I told at booking that there was no longer a Supershuttle presence on the curb at Terminal 4.

Good

Their drivers are ridiculous! For someone who drives for a living, you would think they would obey the speed limit and driving laws. I just encountered vehicle 646 on the 101 Northbound in Phoenix and he refused to use a turn signal, was weaving in and out of traffic to get to the carpool lane, and was driving erratically. The biggest thing is using your turn signal. You have people on board and you're not obeying simple traffic laws? That doesn't make any sense and I will never use them for a ride again.

MY HUSBAND AND HIS ENTIRE DEPARTMENT WERE LAID OFF NEW YEAR'S DAY 2017. NOW WE CAN'T PAY OUR BILLS AND ARE FACING HOMELESSNESS. HE STILL HASN'T RECEIVED HIS LAST PAYCHECK NEARLY A MONTH AFTER BEING LAID OFF. WHAT A WAY TO SAY THANK YOU FOR THE HARD WORKING CLASS CITIZENS WHO HELP EXPAND THIS CORRUPT CORPORATION!