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This a wonderful and dependable shuttle service company. Very easy to register online and always on time. Will definitely keep using them in the future.

Absolutely great service for getting to and from Phoenix Airport to your destination. Price is very reasonable and the drivers are very professional, knowledgeable of the city and provide helpful information regarding the airport and surrounding area. Highly recommend.

Do you care for your safety? Do you like going 65 in 25 mph construction zone? If so super shuttle is for you... At least if you drive in unit 653... If so, take your life in your own hands. Not to mention he can't park. Have footage of even more of his transgressions and hopefully his transgressions aren't becoming of the rest of your drivers. I especially love how he likes to park in the middle of the roadway in a fire lane and has no animosity about doing so. All of this was in one night may I mind you.

The instructions were spot on. They knew my flight was delayed when I landed. Was able to watch my ride as it approached airport. Victor was awesome. He kept me engaged the entire ride as I was the only rider. Shared info about the area and we drove. Made me feel comfortable and safe.

I had taken multiple times, they always improve. Latest one I took was on 1Oct2019 and early morning all were brilliant, driver on time, vehicle was nice, ride was good, reached on time. Thank you Super Shuttle.

They forgot about us at our hotel. It wasn't until I called after the 15-minute window that they realized that we had a reservation pre-purchased in advance the week before. They tried to blame it on a huge accident at the airport that was holding them up, if this was the case then why didn't they ever text me or call me to let us know they were going to be late???? Luckily for us the hotel shuttle volunteered to take us immediately when they overheard us on our phone conversation with SuperShuttle which greatly helped us to get to the airport in a manageable time. We will not be using SuperShuttle anymore after this horrible experience

used SuperShuttle for rides to and from the airport on a recent trip. On both rides, the drivers were very friendly and drove safely. I like that you can see exactly where the driver is on their way to pick us up. I find the cost is very reasonable as it would cost me double with a taxi or another ride service. The only reason that I subtracted two stars was because they were late for both rides. The ride to the airport was obviously a little stressful because you never know how busy the airport is going to be and I like to be there at least an hour and a half early. The original confirmation said 5:45AM. I got a text in the morning that it was changed to 6AM-6:15AM for an 8AM flight. Then the second person they were picking up took awhile to come out (not the drivers fault). That coupled with traffic got us to the airport a little after 7AM which was worrisome. Turned out that the flight got delayed so we were good! On our return trip, the van was again delayed. Other than it being hot as heck, it didn't really bother me since we were just going home and not rushing to catch a plane. We had about a 30 minute wait.

I highly recommend this service! Very punctual,clean, reliable, affordable. I hope you're lucky enough to get #940-George!!!

Have always had a positive experience with SuperShuttle. Arrives on time, drivers are friendly, alert even at 3 a.m., and they drive safely. If I have changes or questions, customer service reps have always been friendly, helpful, and prompt either on the phone, via email or at the airport counter. The airport directions with text worked well.

i HAVE USED SUPER SHUTTLE MANY TIMES & HAVE ALWAYS BEEN SATISFIED. TRAVELING ALONE AS AN ELDERLY, VULNERABLE WOMAN i HAVE ALWAYS FELT SAFE W/ SS i HAVE NEVER TRIED UBER BECAUSE I DON'T THINK I WOULD FEEL AS SAFE.

Driver was a few minutes early (which I like). He was a safe driver and very personable. Fare was reasonable and I didn't have to worry about traffic or parking. I would highly recommend Super Shuttle in the Phoenix/Scottsdale area. :-)

I only use Super Shuttle for my trips to the airport because the rates are very reasonable, they let me know when I can expect them. I like that they send a reminder text the day before and provide the driver’s name, photo, van # and even show where the vehicle is while I’m waiting to be picked up. The driver’s are always friendly and professional.

SuperShuttle is very easy to set up, very prompt - you can see their progress with a mobile tracker, and always takes me right where I need to go for my flight with plenty of time to spare! It's not that expensive either!

I love the SuperShuttle. Best way to get to/from the airport. Always on time/clean vans and drivers are always safe and friendly.

The shuttle service is great, every time I've used it. Occasionally the drivers are not as friendly as some of them, but they still do the job. When it's the only option you have, it's the best option for sure! But actually it's a good option regardless. I've never regretted taking the SuperShuttle!

SuperShuttle provides good service at anytime of the day or night. They communicated frequently so you know when the driver is enroute and when the driver has arrived. Our driver was super thoughtful and careful. He had a great attitude and the service to the airport at 3:30 AM was great.

My first time using SuperShuttle. It was a very smooth, efficient and good experience. Booking online was easy and confirmations were sent. Pickup at my door was on time and in a clean, nice van with a safe and friendly driver. Got to the airport with plenty of time to spare. Got text notifications almost as soon as I landed on the return flight so I knew where to go and what vehicle to look for. Return trip driver was extremely friendly and attentive and made sure all three of us (separate bookings) knew what the drop off order would be. He operated the van safely in moderate traffic. Overall a very good experience and I will certainly use SuperShuttle for my future needs.

My first time using SuperShuttle. It was a very smooth, efficient and good experience. Booking online was easy and confirmations were sent. Pickup at my door was on time and in a clean, nice van with a safe and friendly driver. Got to the airport with plenty of time to spare. Got text notifications almost as soon as I landed on the return flight so I knew where to go and what vehicle to look for. Return trip driver was extremely friendly and attentive and made sure all three of us (separate bookings) knew what the drop off order would be. He operated the van safely in moderate traffic. Overall a very good experience and I will certainly use SuperShuttle for my future needs.

Love this service and it exceeds the so many other car transport services. They are friendly, timely and price point reasonable. You will enjoy the ride and the professional service offered, so do consider them if you're traveling any where, you won't regret it. Cheers!!!

Love this service and it exceeds the so many other car transport services. They are friendly, timely and price point reasonable. You will enjoy the ride and the professional service offered, so do consider them if you're traveling any where, you won't regret it. Cheers!!!

I really like using Super Shuttle. Dependable & courteous service. Even though they are a national company all the drivers are local residents (many are former military or retired citizens).

I really like using Super Shuttle. Dependable & courteous service. Even though they are a national company all the drivers are local residents (many are former military or retired citizens).

Had no problems with both pickups I had selected. Both were on time and helpful though I found my second driver to be friendlier than the first (the first was still friendly). The only thing that got me was how much it costs, but that seems to be dependent on the area. It was still a reasonable price. I found this service through a co-worker who was helping me find a shuttle for my trip.

Had no problems with both pickups I had selected. Both were on time and helpful though I found my second driver to be friendlier than the first (the first was still friendly). The only thing that got me was how much it costs, but that seems to be dependent on the area. It was still a reasonable price. I found this service through a co-worker who was helping me find a shuttle for my trip.

Very good service. Quick and easy to use on the mobile platform. No calling once you land necessary. They should replace the old e series Van's with new Ford Transits though

Hands down best airport service ever and I travel frequently. The drivers are so professional and helpful. The on-time service and detailed information for pick up was almost over the top! These guys have nailed it for service, communication, and pricing. If your traveling, do yourself a favor, use this company because they have clearly made the customer a priority by anticipating what the customer needs before they have a chance to ask!

I have been using super shuttle for a couple of years and so far the service has been “top notch” up until today when I called for service for a May 15th flight to Cleveland. I ordered the shared ride only to be told after taking all my necessary info that the van will not be available in my area for that day!! What? I asked her why she did not check with dispatch before she took all my info? Wasted my time!

Phoenix to Omni Resort. Great service, quick good communication. When I ordered online I thought it was $16.50 round trip, but it was each way. This was likely my oversight, but right up until the charge to my card, I missed the EACH WAY pricing. Still happy with my purchase.

Our driver Tonja was excellent. She arrived right on time and got us to the airport in a timely manner. Very helpful and friendly.

Getting to the airport from our home was nice. The driver was on-time and there was plenty of room in the shared van. I had made reservations in advance and was kept current on arrival by text. The driver was pleasant and able to keep us awake and on schedule at 4:30 a.m. Coming home, we did not have reservations as we expected our flight to be a late arrival, and it was. So we stopped at the Super Shuttle Desk in the ground transportation area of the airport terminal and talked to someone there. This time, it was after 9:30 p.m. She directed us outside to a waiting van. The driver refused us saying that he was not going in our direction, despite what the desk said inside the terminal. He also said that the desk attendants 'don't know anything'. So we waited and waited for the van he said was right behind him. When it finally arrived, there was some confusion about who was riding and who was not. We boarded and found that we were in the system and could ride. This van also not overcrowded and we were entertained by a 'live wire' 3-year-old. We paid cash for this ride and it cost less than the one with reservations did, even with a discount. We've been Super Shuttle riders for a long time and appreciate the service. This was the first irregularity we've had. We will continue to ride as needed because the convenience out weighs the minor frustrations.

Great ride - communication excellent - text upon arrival at airport and text prior to leaving to return to the airport. Courteous, friendly service - especially Kenny! Clean, easy. Will definitely use again.

Very professional and organized in getting me to my destination. Have taken Super Shuttle on two occasions and was very impressed each time. Recommend that you give them a try. Very easy to the airport and back home.

I highly recommend Super Shuttle. I have used them numerous times. There employees are friendly. There service is always communicated well to you and they are there on time.

This service is the best! Always on time, courteous and helpful drivers and a relief not to have to worry about driving after a long flight! Highly recommend SuperShuttle for your transportation needs!

Timely pick up service at Phoenix airport. Clean, comfortable safe drive. We paid $15 each in cash and gave a tip. To return to airport I scheduled pick up at hotel using online website. Excellent communication and could pay in advance online, including AAA discount for about $19 return trip. They send a link to track van location and timing. Driver owns the van as franchisee and was safe, courteous and knowledgeable. Always tip these hard working drivers if they serve you well. I was pleased with Super Shuttle!

Super shuttle is the only way I choose to get to the airport. The service has always been superb and their pricing is very reasonable. I have used them for years.

Excellent service! I was traveling to Phoenix by myself and was worried about finding the shuttle. I had no problems and the driver was amazing. I will definitely use them again.

Great value, never had any problems with super shuttle. If you are lucky enough to get Carlos as your driver in Phoenix you will be pleased. Don't hesitate so simple. Used this company for years.

Used again this AM for my wife. On time--clean and great driver. Love the tracker--it is great! If my wife loves a service then I know it is great. Curbside pick-up and driver loaded the suit case. Van #609---very nice lady! Today used this service to bring wife home from airport. Time to get home was great! Stepped off of plane and was home in about 42 minutes. This includes going through airport and getting to curbside! Thanksgiving Sunday also!

Lucy B was awesome! Pick up was on time. Love the tracking that is provided for us to check on the status and the updates via text. I only wish Indianapolis had this type of shuttle service to the airport.

There are currently many choices in the Phoenix Area for airport shuttle services. For several years I have made Super Shuttle (SS) my primary method of choice. I always find navigating their website to be easy, efficient and gets the job well done. Their airport reward miles and AAA discounts are also high incentives for me. However, overall, I find their system to be excellent in keeping me update on my scheduled services and in getting me from Point A to Point B. Their drivers are phenomenal and wonderful friendly folks and their vans are roomy and distinctive and well, I cannot say anything negative at all about SS. You can't beat the prices for a shared ride service and again, they are RELIABLE AND VERY Customer Friendly. For me, Super Shuttle is THE way to go!!!

Great company with exceptional service and on time service. Highly recommended. 5 Stars. * * * * * Gary Petersen

Took supershuttle from Chandler to Phx airport. The shuttle is definitely worth the money, booked in advance (so no hassle with card not working at the nth moment). Shuttle arrived exactly on time and I reached the airport safely within 15min. The driver was very helpful and courteous. Will recommend to everyone.

There are currentlyt many choices in the Phoenix Area for airport shuttle services. For several years I have made Super Shuttle (SS) my primary method of choice. I always find navigating their website to be easy, efficient and gets the job well done. Their airport reward miles and AAA discounts are also high incentives for me. However, overall, I find their system to be excellent in keeping me update on my scheduled services and in getting me from Point A to Point B. Their drivers are phenomenal and wonderful friendly folks and their vans are roomy and distinctive and well, I cannot say anything negative at all about SS. You can't beat the prices for a shared ride service and again, they are RELIABLE AND VERY Customer Friendly. For me, Super Shuttle is THE way to go!!!

Word of caution: unless you want to drive around and around the airport countless times so the driver can pick up as many passengers that can uncomfortably fit into the van, spend the extra to pay for a private ride. I RESERVED a pickup at Sky Harbor. I was the only rider when the driver showed up. As we pulled away from the curb, his tablet kept pinging him for more pickups. Some of these new passengers DID NOT HAVE A RESERVATION. We literally looped around and around the airport to pick up more passengers. I had been traveling all day and was exhausted, but that did not matter to the driver despite my telling him I really needed to get home. I finally had enough and got out of what was becoming a clown car at Terminal 2. Lucky for me, there were several cabs waiting just on the other side of the curb. I got into one and had a fast, quiet, cool but expensive ride home. NEVER AGAIN will I take Super Shuttle from Sky Harbor. Oh, and I did not want to forget to mention the completely inappropriate and misogynistic "joke" the driver told me. Not funny, not appreciated and not ok.

We have been using Super Shuttle for our trips to and from the airport for a number of years now. Great drivers, easy to make reservations and wonderful curb attendees. Everyone is dedicated to providing top service to the customer. Thank you Super Shuttle for making traveling a lot less stressful.

The last several times that I have used Super Shuttle I traveled with my dog and so I opted to pay for a van which only picked up me and my dog and didn't stop for anyone else. The extra money I paid for that service was so well worth it! In all instances, the drivers were so nice and helpful, loading and unloading my bags and my dog. Just really nice guys, very professional and courteous, knowledgeable about the airports and very helpful to me in being able to answer any questions I had about the airports, such as did they know where the dog yard was so that I could let my dog stretch and do his business before getting on the flight. I'll use Super Shuttle every time I need outside transportation to the airport.

Excellent organization and service! The waiting area was very easy to find and the person at the counter was very attentive. There was a 10-15 minute wait for the van to come, but once we were on our way, there were no problems. I would definitely use this service again out of PHX airport. I found the price to be very reasonable.

Seems like new more reasonable prices. The driver was great. Helpful and on time. She was also good at operating the vehicle.

Pick up at Sky Harbor was on-time, driver was helpful with bags, and friendly. Delivery to destination was timely and efficient. No complaints and will definitely use again.

In the age of modern ride sharing, Super Shuttle has carved out a nice little market for itself where others fall short. Not trusting the availability of an Uber at 3:30am in the far reaches of the suburbs for four adults and a baby, my family scheduled a shared Super Shuttle and it was perfect. The van was older but very clean, the driver prompt and courteous, and there was ample room for our sons car seat and luggage for four adults (a logistic that gave us fits on our Uber ride just a week prior) The website allowed you to see estimated arrival time and where specifically your shuttle is before picking you up which was a nice touch. Super shuttle has kept up with the competition, don’t hesitate to use them.

I recently received excellent service from Super Shuttle. They provide door-to-door service in clean vans.The driver puts my bags in the vehicle and then takes them out once at my destination. I book everything online and even receive a AAA discount. I selected the shared ride service for my return home from the airport and it was perfect. There were only 2 other passengers heading north to my home 37 miles away. Using this service the cost was just over $1/mile. I'm pleased and will use them again for my next trip!

Not so super. After getting bags and checking in online, received several text messages but none with a location for pickup. Contacted driver and raced to the designated door, bags in tow. Vehicle was there but driver says he's been reassigned and drives off. Waited another 20 minutes for a vehicle. This was supposed to be an exclusive ride, but all toll an extra hour has been wasted since stepping outside the terminal door. If getting home quickly is your priority, a taxi may be the better option.

I came into PHX terminal 2, which is not the "main terminal" of that airport. Someone told me that the super shuttle would take you to your door. I was staying with relatives. The super shuttle.main location is in terminals 3&4, where you can talk with the representative. So didn't see anyone around. Called their customer service, he read of instructions for where to stand when getting picked up at Terminal 2. A shuttle arrived, I asked the driver when they pulled up if I could get a ride with him. He explained I'd need to check in/reserve a spot (he was going west, I needed east) but that the next one would be along soon, gave him my cell phone# and he called in and let them know where I was going and where I'd be. I got a text confirming that they'd received this shortly after &'reminding me of the shuttle #. (Shared ride). The driver showed up maybe 15 minutes later, picked up myself and one other, then went to the other terminals to get the rest. Maybe 5 people in the van all told. Comfortable enough. Mine was a longer ride, Price is good. Driver was considerate, waited till I got to the door. Would definitely recommend, shared ride is ok.if you are not in a hurry.

Used again this AM for my wife. On time--clean and great driver. Love the tracker--it is great! If my wife loves a service then I know it is great. Curbside pick-up and driver loaded the suit case. Van #609---very nice lady!

UNBELIEVABLE! I HAVE BEEN USING SUPERSHUTTLE RELIGIOUSLY FOR YEARS. AT LEAST 12 TIMES A YEAR. NEVER HAVE I BEEN DISSATISFIED WITH THEIR SERVICE UNTIL TONIGHT. THE INDIVIDUAL CHECKING ME IN IS INCREDIBLY RUDE! HE FAILED TO FIND MY RESERVATION. HE HUMILIATED ME IN FRONT OF THE GATHERING OF INDIVIDUALS WAITING FOR SUPERSHUTTLE LOUDLY STATING I DID NOT HAVE A RESERVATION! AFTER CONTACTING MY HUSBAND FOR THE INFORMATION OF MY RESERVATION TO RELAY TO THIS MAN I HAVE NOW WAITED 50 MINUTES AND HE STILL HAS NO VAN NUMBER FOR ME! JUST UNBELIEVABLE

I will never ride super shuttle again. I waited for an hour for a ride from the airport and the customer service worker coming out curbside was so rude when I asked a question about estimated time! Better off just taking an Uber

They are THE WORST!!! Rent a car or take an Uber. 2 separate occasions I called ahead to confirm my reservation and both times it was confirmed. I get to Phoenix the lady at the curb side said their dispatch says they don't have our reservation. I spoke to the lady on the phone on my 2nd trip and instead of apologizing she acted like it was my fault!!! Screw them...ONLY THE ONE AT PHOENIX AIRPORT!!! They seriously need a lesson in customer service because these idiots have none.

Been in Phoenix 50 years. Am 80 years old. Was not told that SS no longer has curb agents. I was put on a van, then the driver told me I was on the wrong van and told to get off. The van I was put on was the number that another driver gave me. Not everybody uses Email/digital. Why wasn't I told at booking that there was no longer a Supershuttle presence on the curb at Terminal 4 ?The use of speech impaired agents at call centers is wrong. I cannot understand many and I'm sure they are sensitive to problems understanding.. Shouldn't take 30 minutes to make a reservation. Supershuttle was WAY better in the old days.

SuperShuttle was used this past Thanksgiving and the service was great. The request was for a wheelchair accessible van. The van driver was on time to and from the airport. The van driver knew how to care for people in wheelchairs. The van driver also drove the van with care. I will be using this service in the future.

This was the first time I tried the super shuttle. My pick up time was 1020pm to 1035pm my flight was at 1245am .super shuttle gives you the time window based on your flight. At 1045pm I found a number and called. I was a little paniced because i live so far away from the phx airport .i was put on hold while they looked up my reservation. Then I was told it was CANCELED! I was told the driver had closed out the reservation. I was offered a refund however that was not going to get me to the Airport. I was offered another driver however that would have taken 20 minutes and truthfully I already had lost all Faith. Luckly I called Lift they were there in 6 minutes cheaper that the shuttle. No-one else in the car to pickup or drop off. I will see if I actually receive my refund from super shuttle. I was told it will take 5 days however it took 5 minutes for them to charge my account. My suggestion super shuttle is a thing of the past uber of lift is the way to go. I will never trust super shuttle with my vacation plans again!

Went to Phoenix for the first time recently As someone who has some anxiety about being in new and unfamiliar places, Super Shuttle was great. When I got off my flight and 'checked in' via text, I got clear directions about where to go to find my ride. The van was waiting for me and got me to my hotel in Scottsdale quickly. When it was time to return to the airport to fly home, I was able to track the shuttle as it came to me. The price was much better than a Taxi. Will use these guys again if Im in the area.

Just witnessed a driver #631 cut of a semi truck not sure what this driver was doing but he almost cause a accident breaking and getting in a line with a semi truck right there!

Been in Phoenix 50 years. Am 80 years old. Was not told that SS no longer has curb agents. I was put on a van, then the driver told me I was on the wrong van and told to get off. The van I was put on was the number that another driver gave me. Not everybody uses Email/digital. Why wasn't I told at booking that there was no longer a Supershuttle presence on the curb at Terminal 4.

Good

Their drivers are ridiculous! For someone who drives for a living, you would think they would obey the speed limit and driving laws. I just encountered vehicle 646 on the 101 Northbound in Phoenix and he refused to use a turn signal, was weaving in and out of traffic to get to the carpool lane, and was driving erratically. The biggest thing is using your turn signal. You have people on board and you're not obeying simple traffic laws? That doesn't make any sense and I will never use them for a ride again.

MY HUSBAND AND HIS ENTIRE DEPARTMENT WERE LAID OFF NEW YEAR'S DAY 2017. NOW WE CAN'T PAY OUR BILLS AND ARE FACING HOMELESSNESS. HE STILL HASN'T RECEIVED HIS LAST PAYCHECK NEARLY A MONTH AFTER BEING LAID OFF. WHAT A WAY TO SAY THANK YOU FOR THE HARD WORKING CLASS CITIZENS WHO HELP EXPAND THIS CORRUPT CORPORATION!