If I could give 0 stars, I would. It was bad enough when the van driver, who picked me up at a hotel in St. Pete Beach and dropped me off at Tampa airport, "misplaced" my carry on bag that was stored in the back of the van. When we got to my airline, it wasn't there and she "didn't know what happened to it". There was just one other person in the van, and he got off at a different airline a short ride away. To make a long story short, I called the hotel to see if the driver somehow left my bag at the loading area. I went home without my bag. I immediately contact customer service via several methods and was told that someone would get back to me. Meanwhile, I contacted the hotel security office who ran the video tape confirming that my bag was loaded into the van, and who suggested I call airport lost and found. Sure enough, the driver unloaded my bag as well as the other passenger's bag at his airline. He picked up his bag, and the driver left mine in the road! I called SuperShuttle to let them know that my bag was in lost and found, and I wanted to speak to someone about returning it. This began a series of my repeated phone calls, text messages, and emails to so called customer service. In the meantime, I had someone pick up my bag from lost and found, so it wouldn't sit there. I asked SuperShuttle for the return of my bag, or ride credits to equal to cost of return. I continually followed up, and finally posted a negative review on Facebook. Someone promised to review it. I was told, too bad, they're not responsible. I posted on Twitter and someone promised to contact the supervisor. I was again told, nastily, by the same supervisor that it wasn't their problem, I would get a refund for the cost of my ride. Case closed. Period. My bag is still in Florida until the next time I go to visit. Never, ever use SuperShuttle.
04 May 17