What happened to me was a living NIGHTMARE...BEWARE!
I’m a traveling doctor and I often travel with a lot of medical gear in my luggage. I have used Super Shuttle on and off for years and I’ve had a few issues with late drivers but this last trip was a NIGHTMARE.
This driver, we’ll call him “Driver I”, out of LAX is an ABSOLUTE MENACE!!. This guy started harassing me from the first minute he arrived. He saw that I had 4 pieces of luggage and before even getting out of the van he said that he has to charge me $10 extra. After I told him that in two years with the same luggage no one has ever said that, he began arguing, raising his voice, swearing under his breath etc. There were two other passengers who witnessed his rude and often bizarre behavior.
During the ride he was swearing at other traffic and acting very tense. At one point, he suddenly turned to me and said, “ you’re going to pay extra, my friend, for sure! You will see it on your bank statement!” The rest of the ride was miserable and stressful because of his erratic behavior.
When we got to my hotel, his iPad wouldn’t work for the additional charge. Again, he began swearing and looking up at the sky. He made everyone in the van wait for at least 10 minutes while he made phone calls to try to arrange the $10 charge. Finally, when nothing worked, he wrote my credit card number on a piece of paper and said, “I’ll charge you later, my friend, you wait and see…This is MY company and I will charge you!”, all in an angry devilish voice, kind of like a serial killer. Just to be a gentleman and also I hoped it would calm him down a bit, I offered him $8 tip for handling my luggage. He accepted that. and continued swearing under his breath as he got in the van. The other passengers were shocked.
Here’s the REALLY crazy part…
After three days this guy calls me while I was having dinner with my family, demanding that I give him my credit card number again because it still wasn’t working. He sounded drunk. I told him I would contact super shuttle over this very disturbing behavior then he said, “Oh you can call them if want, my friend, but then you will give me your credit card number to pay me the money!”. I told him I would have one of his managers handle this.
At this point, I’m very concerned and I feel very harassed and threatened. Is this guy mentally stable? As a medical doctor, I’m worried about this guy’s sanity to be driving a commercial vehicle with passengers on board. Who certified this guy?
I hate all this negativity. But, I’m prepared to call the authorities over this insane behavior. Are these the types of employees selected by Super Shuttle? Is this how Super Shuttle does business? Harassing the passengers? Hopefully we can come to a reasonable resolution over this before I have to contact the Better Business Bureau and maybe even the Dept of Transportation.
23 April 18