Not even 1 star service but was forced to add one. Driver of van #351 - I have never had such a horrible experience with any car service as I had with Supershuttle. I discovered that I somehow lost my ID & asked the driver to take me & my 10 yr. old daughter back to my house. I know this is not the driver's fault, but he was visibly upset telling me he has to charge more for the extra time, mileage (6 miles), gas & kept griping about. After we got back to our house, while I was searching for it at my house, I received a call from Supershuttle stating either the driver needed to take us to the airport right then or he needed to move on. So, I told the gentleman to tell the driver to move on. My daughter went out to retrieve our bag & the driver began to yell at her about wasting his time & that he wasn't going to get paid, etc. She tried to apologize to him, but his demeanor didn't change. He then followed her around the van still venting & angry to the point my daughter became very frightened & thought he was following her. She came into the house scared & crying, asking why the man was so mad at her & why he was so mean to her even after she told him she was sorry. It has affected her to the point she is still bringing it up & tears are welling up in her eyes almost 2 hours after this took place. I tried to call the gentleman who originally contacted me about the driver, but was left with an automated message that has 8 different departments to choose from, but none that would reach an actual person. I will NEVER use this service again. I will make sure everyone I know who uses car services hears about this experience. And, even though I've never written a bad review & have pretty much been against writing bad reviews, what happened to my daughter warrants such a review to be written on every site I know will reach the masses. Oh! And, I still have to pay full price for the service as if we had actually been taken to the airport.
12 May 17