I would not recommend anyone use super shuttle, they so-called business does not honor contracts, extremely unprofessional and poor customer service. My daughter traveled to DC to take the bar exam. Super shuttle was great picking her up for the airport, however the day she prepaid to be taken back to the Baltimore airport from D.C. She was scheduled to be picked up at 5:10pm for a 7:10pm flight, the driver picked her up about 6:45pm, needless to say my daughter missed her flight, the next flight wasn't until 12:35pm the next day. Super shuttle didn't pay for the hotel, had me transferred to a manager named Jackie who act like she was transferring to a director voice mail, that didn't provide an option to leave a message. I will be calling the better business bureau in the morning, to inquire on filing a formal complaint for super shuttle not honoring a contract. Oh, at one point that joke of manager Jackie, said your was recommended against using a private driver, which was surprise not listed in my confirmation email. USE ANY TRANSPORTATION SERVICE OTHER THAN SUPER SHUTTLE, THEY SUCK!!!!!
26 July 17