Frequently Asked Questions
Q: What makes ShuttleFare.com different?
A: That’s a great question! Firstly, we connect directly to our suppliers' rates and availability without any middleman. We supply you with real-time pricing and pickup availability, unlike our competition. Our prices are often more competitive and our bookings are more accurate. In addition, you can view, modify or cancel your reservation if the need arises with us.
Q: Do I have to register?
A: You do not need a ShuttleFare.com profile to make a reservation. Once you make a reservation, you are automatically registered in our system with our website. Registering with us will ensure we've got important information such as frequently used addresses and also making future reservations with us quicker and easier. You'll also be able to view previous reservations, cancel your reservation online, or view the details of your reservation.
Q: I forgot my username and password, what do I do?
A: Your username is your email. The login page contains a "forgot password" link with instructions on how to reset your password. You can also click here to access the page.
Q: I want to get picked up at one location and then dropped off at another location. What should I do?
A: You will need to book two separate one-way reservations. If you have any issues with making the reservation online, please call our customer service at (800) 851-4528.
Q: My flight changed – how do I go about changing my reservation?
A: Please contact the Customer Service at (800) 851-4528 and we will be happy to arrange for a reservation that correlates with your new schedule. Please submit changes minimum 24 hours prior to your reservation date.
Q: My flight is delayed. Do I need to contact anyone to let them know to hold my shuttle reservation?
A: No, your flight is monitored for delays and you will be picked up accordingly. If you have booked transportation with a company that offer scheduled airport pickups, you can refer to your reservation confirmation to see the frequency. Typically shuttles leave the airport every 15-30 minutes.
Q: How do I locate my Van when I arrive at the airport?
A: Simply follow the instructions on your confirmation receipt once you have made your shuttle purchase on ShuttleFare.com. The directions will vary by airport location, but will usually be located near the passenger pick-up areas outside of baggage claim. You may be required to phone dispatch for your shuttle.
Q: Can I cancel the reservation if I cancel my flight?
Yes, please contact the Customer Service at (800) 851-4528. Cancellations made 24 hours in advance receive full refunds. A no show will result in a full charge of the quoted fare and gratuity on your credit card.
Q Is my credit card charged immediately upon booking my reservation?
Yes. The merchant of record on your credit card will show ShuttleFare.com, LLC.
Q: Can I modify/change/cancel an existing reservation?
A: Yes. ShuttleFare.com allows users to modify their existing reservations. Of course, modifications may cause rate changes; but, there is never a fee for a reservation modification. You will need your reservation number to make changes or cancel.
Q: What is your cancellation policy?
A: We understand your travel plans may change. With that in mind, ShuttleFare.com has a very simple cancellation policy: regardless of whether you made your reservation online or by phone, just give us 24 hours notice prior to your pickup time and we will give you a full refund of the quoted fare. The service fee is non-refundable. Refunds normally show up on your account within 3-5 business days. Unfortunately, ShuttleFare.com cannot refund payment if cancelled with less than 4 hours notice prior to pickup time or in the event of a no-show.
Q: What are the restrictions on luggage?
Most shuttle operator’s luggage policy closely follows that of airlines. A good rule of thumb is two checked bags and one carry on. If your checked bags exceed 50 pounds or the total dimensions for the checked bags exceed 80 inches (add length + width + height), or if you'll be carrying a surfboard, crate, skis or other large items, please call our customer service for special instructions.
Q: What do I need to reserve an airport shuttle?
A: You will need your pickup and drop-off locations, flight information and a credit/debit card to secure the booking.
Q: Does the price quoted include all taxes?
A: ShuttleFare.com always shows you the TOTAL FARE. This includes the total of all known rates, taxes, fees, surcharges. However, this price does not include services such as gratuity, after hour fees, excess luggage.
Q: Can I request a wheelchair accessible vehicle?
A: Sure. Please provide these details when making the reservation or to one of our reservation agents. If you forget to add it to the reservation, send us an email or call customer service 24 hours prior to your pickup.
Q: How can I get the best rates?
A: ShuttleFare.com offers the best rates available at the time you book the ride. We do not add to our supplier fares.
Q: What is a shared-ride service?
A: Shared-ride is an economical transportation option that allows passengers heading in the same geographic direction to save money by traveling together.
Q: What is a private shuttle van or private sedan car service?
A: If you or your party would rather travel alone, you have the option of selecting a exclusive shuttle van with flat rates to and from the airport. This is a non-shared, non stop transportation service. Highly recommend if traveling with over 3 people.
Q: Who can I call for Lost & Found?
A: For lost items please call your shuttle vendor or contact Shuttlefare.com customer service at the (800) 851-4528.
Q: Is my credit card information secure?
A: All credit card communications utilize HTTPS (Hypertext Transfer Protocol over Secure Socket Layer, or HTTP over SSL) which encrypts sensitive information.