We had booked online the service, arriving at 01.30 AM at Houston IA. Everything confirmed, online checkin organized and we started to wait outside for the pickup, as requested... After a while, I call, just to be answered that at this time of the night, no car is available before at least 90 minutes, 2 hours... obvious, why did I ask almost answered the guy on the phone? what should he do?? Therefore I had to start looking for a taxi in the middle of the night in a desert airport with two kids and luggages....
At least, dear useless company, don't give the impression you are a professional company, you are a useless bunch of people sitting behind their desk and phone and internet site just debiting credit cards two days before the service was even started to be provided. Almost a scam I would say... And I should have read the other messages on tripadvisor first. I will spend some time now to send valuations around, this company should stop providing services at night.
15 August 17