I don’t recommend this service at all.
I booked a round trip with super shuttle to take me to the airport and back home when I returned. the shuttle to the airport randomly canceled on me the morning of my flight so I scrambled to find another way there.
My returning flight was delayed by an hour. The minute I landed, I got a call from super shuttle saying that my driver was already there. I let them know my flight came in later than expected, so they said that they would have the driver come back in about 30 minutes to give me time to unload, get my bags, etc.
Over 30 minutes later, while I have been waiting at ground transportation, I get a call from them saying that the driver’s “van spun out on the road” and is no longer able to get me. They say they’ll call me back once they know when they’ll get me. Another 20 minutes pass and they finally let me know that there are no drivers on the road (I had a late flight) and that the best they can do is call a partner service to come get me in about another 45 minutes.
I let them know that it wouldn’t be necessary, they need to refund me, and that I’ll find my own way back (now it’s 3 AM). The man I was speaking to on the phone was very apologetic, understanding, and willing to help me. These may have been two freak accidents, but this just makes the service seem unreliable to me. This was my first time trying it, and I will not use or recommend the service to anyone.
07 December 19