NEVER book with SuperShuttle! Even though I reserved my airport transfer in advance and called the morning of to confirm my ride, SuperShuttle cancelled on me 1 hour before I was supposed to leave for the airport. This left me scrambling to find another ride as it was too late to reserve a shuttle with another company. SuperShuttle made absolutely no effort to rectify the situation. If you want a reliable ride to the airport don’t book with them!!
Posted by
A Google User
on December 20, 2019
on Google
NEVER book with SuperShuttle! Even though I reserved my airport transfer in advance and called the morning of to confirm my ride, SuperShuttle cancelled on me 1 hour before I was supposed to leave for the airport. This left me scrambling to find another ride as it was too late to reserve a shuttle with another company. SuperShuttle made absolutely no effort to rectify the situation. If you want a reliable ride to the airport don’t book with them!!
Posted by
Kelsey Dennison
on December 20, 2019
on Google
NEVER book with SuperShuttle! Even though I reserved my airport transfer in advance and called the morning of to confirm my ride, SuperShuttle cancelled on me 1 hour before I was supposed to leave for the airport. This left me scrambling to find another ride as it was too late to reserve a shuttle with another company. SuperShuttle made absolutely no effort to rectify the situation. If you want a reliable ride to the airport don’t book with them!!
Posted by
Kelsey Dennison
on December 20, 2019
on Google
I don’t recommend this service at all.
I booked a round trip with super shuttle to take me to the airport and back home when I returned. the shuttle to the airport randomly canceled on me the morning of my flight so I scrambled to find another way there.
My returning flight was delayed by an hour. The minute I landed, I got a call from super shuttle saying that my driver was already there. I let them know my flight came in later than expected, so they said that they would have the driver come back in about 30 minutes to give me time to unload, get my bags, etc.
Over 30 minutes later, while I have been waiting at ground transportation, I get a call from them saying that the driver’s “van spun out on the road” and is no longer able to get me. They say they’ll call me back once they know when they’ll get me. Another 20 minutes pass and they finally let me know that there are no drivers on the road (I had a late flight) and that the best they can do is call a partner service to come get me in about another 45 minutes.
I let them know that it wouldn’t be necessary, they need to refund me, and that I’ll find my own way back (now it’s 3 AM). The man I was speaking to on the phone was very apologetic, understanding, and willing to help me. These may have been two freak accidents, but this just makes the service seem unreliable to me. This was my first time trying it, and I will not use or recommend the service to anyone.
Posted by
A Google User
on December 07, 2019
on Google
I don’t recommend this service at all.
I booked a round trip with super shuttle to take me to the airport and back home when I returned. the shuttle to the airport randomly canceled on me the morning of my flight so I scrambled to find another way there.
My returning flight was delayed by an hour. The minute I landed, I got a call from super shuttle saying that my driver was already there. I let them know my flight came in later than expected, so they said that they would have the driver come back in about 30 minutes to give me time to unload, get my bags, etc.
Over 30 minutes later, while I have been waiting at ground transportation, I get a call from them saying that the driver’s “van spun out on the road” and is no longer able to get me. They say they’ll call me back once they know when they’ll get me. Another 20 minutes pass and they finally let me know that there are no drivers on the road (I had a late flight) and that the best they can do is call a partner service to come get me in about another 45 minutes.
I let them know that it wouldn’t be necessary, they need to refund me, and that I’ll find my own way back (now it’s 3 AM). The man I was speaking to on the phone was very apologetic, understanding, and willing to help me. These may have been two freak accidents, but this just makes the service seem unreliable to me. This was my first time trying it, and I will not use or recommend the service to anyone.
Posted by
Janelle Owusu
on December 07, 2019
on Google
I don’t recommend this service at all.
I booked a round trip with super shuttle to take me to the airport and back home when I returned. the shuttle to the airport randomly canceled on me the morning of my flight so I scrambled to find another way there.
My returning flight was delayed by an hour. The minute I landed, I got a call from super shuttle saying that my driver was already there. I let them know my flight came in later than expected, so they said that they would have the driver come back in about 30 minutes to give me time to unload, get my bags, etc.
Over 30 minutes later, while I have been waiting at ground transportation, I get a call from them saying that the driver’s “van spun out on the road” and is no longer able to get me. They say they’ll call me back once they know when they’ll get me. Another 20 minutes pass and they finally let me know that there are no drivers on the road (I had a late flight) and that the best they can do is call a partner service to come get me in about another 45 minutes.
I let them know that it wouldn’t be necessary, they need to refund me, and that I’ll find my own way back (now it’s 3 AM). The man I was speaking to on the phone was very apologetic, understanding, and willing to help me. These may have been two freak accidents, but this just makes the service seem unreliable to me. This was my first time trying it, and I will not use or recommend the service to anyone.
Posted by
Janelle Owusu
on December 07, 2019
on Google
Our flight was Delayed so we got in later than expected our Shuttle driver Brian was awesome! He called when we arrived he was looking for me even before I attempted to check in! During our drive to the hotel Brian we very informative was being talkative and it wasn't awkward. He got us to our destination quickly and safely! Highly recommend this service!
Angela
Posted by
A Google User
on November 22, 2019
on Google
Our flight was Delayed so we got in later than expected our Shuttle driver Brian was awesome! He called when we arrived he was looking for me even before I attempted to check in! During our drive to the hotel Brian we very informative was being talkative and it wasn't awkward. He got us to our destination quickly and safely! Highly recommend this service!
Angela
Posted by
Angela Wood
on November 22, 2019
on Google
Our flight was Delayed so we got in later than expected our Shuttle driver Brian was awesome! He called when we arrived he was looking for me even before I attempted to check in! During our drive to the hotel Brian we very informative was being talkative and it wasn't awkward. He got us to our destination quickly and safely! Highly recommend this service!
Angela
Posted by
Angela Wood
on November 22, 2019
on Google