So we got in from a red eye flight in nyc and wanted to take the shuttle to our hotel (which we had paid for and reserved before we even left). We call the service only to find out that they did not save our reservation. After we had gotten that sorted out, we were told that the wait would be 25-3O minutes. An hour later, an employee came, but called a different name. After waiting for 20 more minutes, we decided to call the company again. They informed us that they had already sent someone there (the man who called the wrong name), but they said they would send another shuttle, and to wait 15 minutes. Another half an hour later, and the second employee finally shows up. Once we are on the shuttle, it was extremely slow and nearly made us miss our Broadway show. Long story short ; I will never book through them again.
16 July 17