BEWARE OF A MIDDLE AGED, WHITE MALE DRIVING THE SHUTTLE WITH LICENSE PLATE 41143M1.
(I will be contacting the company for his name and will update if possible.)
If I could give no stars, I probably would. But I have to have at least one, and I suppose that would be for the worker named William at the booth, who booked our shuttle. He was easy to speak with and direct, so I found no problem initially. As he told me it would take about 20 mins for the next shuttle to arrive, I asked if I'd make it on time to the bathroom. When he said it's fine, I went. Only to meet an irritable, passive aggressive driver who kept sighing and cursing under his breath because I apparently, was late. I detailed the situation to him, because I cannot handle passive aggressiveness and such temper from some stranger - an older, white male at that when I'm just a small Asian female. He drove back around because he lost his other passengers as he was already late in the first place, kept slamming the doors, came back in, and drove a circle again. Mind you, this was 11:30pm at night and I will be returning home to a dead quiet neighborhood. Who knows what he would have done if my parents (who know little English) and I were the only ones to be dropped off and he was still in a terrible mood. By the second time he circled back, I got right off that car and told his coworker that I absolutely did not feel safe in his car, and we would be taking another ride service. We didn't call a Lyft or Uber initially because of the ride surge that made them about $30-40 more than the shuttle right after getting off the plane, but by the time we got off that shuttle, the pricing already dropped. I highly recommend calling a Lyft or Uber (we called Lyft) regardless of whether you have to pay more, or wait a little longer for the surge to drop. Pay a little more money to be safe returning home. I did not catch the driver's name, but he was driving a shuttle at 11:30pm on Jan 1st, 2018 with the car license plate of 41143M1.
Once we asked to get off, he kept arguing with my dad that he wanted a receipt back because we weren't taking the service, which he didn't give us in the first place. Only when I asked William to step in did the situation get mediated. I have a feeling that given his attitude, if he was displeased with anything else once we got home, we probably would have had to call the police.
02 January 18