*the company has reached out to me to discuss further, so I will update my review if needed.
I booked this company because their prices were so much better than having a limo sit for an entire day. I booked 2 cars for myself and my bridesmaids to go to the ceremony & 1 car for my husband and myself to go to the reception. I called about three weeks prior to the wedding to confirm everything and they said everything was good to go. Then, the night of our rehearsal at about 4 pm, I had a voicemail saying that they were really confused why there were 2 cars to the ceremony and one was booked at a lower rate, which was incorrect (and obviously not our fault that their system incorrectly booked it). I called them back after my rehearsal (mind you, it’s the night before my wedding when they were supposed to pick me up at 11:30 am the next morning) and kept getting transferred to people who had no idea what was going on or why they called me. Then, when I got someone who knew, they said all I needed to do was pay the additional money because the system booked it for about $20 less than it should have, so they canceled it. Okay, cool, let me just pay the $20 and be done with it. It wasn’t that simple because of getting transferred to their corporate and local offices. This was probably one of the most frustrating things in my entire wedding planning process, especially because I had called to verify everything to ensure this didn’t happen. They ended up canceling the ride & re-booking it for the correct amount after probably a half hour of fighting with them. The day of, our driver was extremely nice and he ended up having to wait for us for like a half hour since we were so behind. I was thankful he was so understanding and waited for us to finish getting ready. He also waited about an extra 15 minutes for my husband and I to finish taking photos after our ceremony. The driver was super nice but the whole issue should have been completely avoided. I will be calling them to make a formal complaint and to try to get our money back because honestly, if your system books incorrectly, you should just take the hit and let the damn bride not be stressed about the night before her wedding.
01 February 19